Jordannah Elizabeth Ellis

• Addressed immediate needs of clients during crises by employing quick decision-making skills.
• Facilitated group sessions to encourage peer support amongst service users.
• Improved family dynamics through mediation techniques and conflict resolution strategies.
• Identified potential risks in living situations by conducting thorough assessments.
• Respected cultural differences whilst working with diverse groups fostering mutual respect and understanding.
• Connected clients to relevant resources efficiently resulting in timely assistance.
• Built rapport with service users by listening attentively to their concerns.
• Promoted self-sufficiency among young adults transitioning out of foster care system.
• Followed up regularly on assigned cases, maintaining close contact with service users.

• Streamlined referral process to speed up access to necessary services.
• Developed personalised care plans with client input.
• Advocated on behalf of clients, resolving issues promptly.
• Improved children's behaviour by implementing structure and routine.
• Dealt with crisis situations calmly, ensuring safety of all involved parties.
• Promoted healthy relationships amongst family members through mediation.
• Offered advice on budget management, reducing financial stress in households.
• Mentored parents in managing challenging behaviours; fostered positive changes.
• Maintained detailed case notes, aiding in decision making processes.
• Established trust with clients to enhance communication.

Working within the team, organising payments from our business debit
card. Working alongside caseworkers and paralegals to take on work.
Assisting vulnerable adults who lack mental capacity and to act in their best interest and on their behalf.

Maintaining confidential records, handling of clients' money, meeting and greeting clients and reporting to the case manager. Liaising with external agencies, support staff, Social Workers and supporting the case workers in their day to day duties.

Undertaking training improving my knowledge of the Mental Capacity Act. Attending team meetings and contributing to the development of my work and day to day tasks.

Advocated for clients' rights, resulting in fair treatment under the law.

Applied for and obtained funding to improve service user living quality
and security.

Built positive working relationships with colleagues, families and
external organisations and professionals.

Assessed eligibility for increased support and advised on application
requirements.

Liaised closely with other professionals for multi-disciplinary approach towards casework.