Jordan Simpson
Booterstown
Summary
Customer-focused worker adept at delivering high productivity and efficiently completing tasks. Possess specialized skills in customer service, learning quickly, and working under pressure. Excel in communication, problem-solving, and adaptability, ensuring seamless experiences for clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barman and sales assistant
Vincent Coghlan’s Bar and Off License
Moate
02.2022 - Current
- Handled cash transactions accurately and balanced tills at end of shift.
- Resolved any customer complaints or disputes quickly and professionally.
- Ensured that all beverages served were of the highest quality standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Answered store and merchandise questions and led customers to wanted items.
Customer Experience Champion
PTSB
Dun Laoghaire
05.2024 - 08.2024
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Participated in team meetings and brainstorming sessions to discuss possible improvements in the CX process.
- Educated customers about new products and services that may be beneficial for them.
- Nurtured existing relationships with longtime customers while exploring opportunities to develop partnerships with prospects and leads.
Education
Bachelor of Science -
UCD Economics And Politics With International Relations Stage Student
true05-2027
Secondary School -
Moate Community School
Skills
- Creativity and Innovation
- Salesmanship
- Banking Policies and Procedures
- Strong sense of banking ethics
- Customer Relationship Management
- Account Retention
- Customer Relationship Building
- Risk Management
- Cash and credit transactions
- Service-oriented mindset
- Customer Service
- Sales proficiency
- Effective communication abilities
Accomplishments
- Leaving Cert, 509
- GPA, 3.62
Personal Information
Date of Birth: 10/30/02
References
- Vincent Coghlan, Vincent's Bar and Off License, 086-255-6680
- Imelda Boyle, Territory sales manager, PTSB, Dublin South East, 087-486-1715
- Colman Feeney, Branch Lead, PTSB, Dun Laoghaire, 087-391-8972
Certification
- ECDL - European Computer Driving Licence
- Intro to python - Datacamp online course
- Intro to R - Datacamp online course
Timeline
Customer Experience Champion
PTSB
05.2024 - 08.2024
Barman and sales assistant
Vincent Coghlan’s Bar and Off License
02.2022 - Current
Bachelor of Science -
UCD Economics And Politics With International Relations Stage Student
Secondary School -
Moate Community School
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