Jordan Doyle
Avoca
Summary
Results-driven Telesales Agent with strengths in outbound sales and customer relationship management. Achieved top seller status consistently by leveraging product knowledge and effective communication. Committed to training and developing new agents, driving team performance and record-breaking sales.
Overview
11
11
years of professional experience
Work History
Telesales Agent
PrepayPower
08.2018 - Current
- Achieved top seller status consistently each month
- I have been the top outbound seller from August 2022 – present
- Returned to gas team and achieved top outbound seller in first month
- We have beaten the previous record of sales in a month in January 2022
- We have had our biggest day for sales since 2020 since I have resumed selling pre-pay gas and have broken this record again and again
- Maintained status as top Homeheating sales agent following team integration
- Transitioned from gas to oil sales, providing essential support to a struggling team and enhancing overall sales performance
- Conducted sales for oil service between September 2021 and February 2022
- Trained new agents on gas team, contributing to their successful integration and target achievement
- Provided training support to new agents on the gas team
- Gained product knowledge on gas meter and other aspects of the business
- Engaged with customers to identify specific needs, facilitating tailored service and improved customer satisfaction
- Focused on ensuring the customers' questions were answered accurately
- Used maxpower, crm next, GNI portal and max gas every day when searching for customers or putting through a sale
- Received gas, oil and climate training
- In April 2025 we merged with the oil sales team to form a Home Heating Department
- I am now a senior agent of the gas sales team meaning I assist my supervisor with more tasks
- I am now also about to be made HomeHeating Specialist and have been running reports for total sales and evaluating calls made by other agents on the team.
- The gas department also got our record sales daily number in October 2025.
- I was awarded a prize and certificate for being top seller at our awards night Dec 2025.
Bookmaker
Ladbrokes
09.2017 - 08.2018
- Assisted customers daily with race information to improve their experience.
- Maintained a tidy shopping environment to elevate customer satisfaction.
- Coordinated with team members and independently executed assigned tasks.
- Managed shop coverage during staff absences
Barman
The Farriers Inn
03.2015 - 08.2017
- Delivered high-quality food and beverages, enhancing customer satisfaction
- Maintained cleanliness of pub and outdoor areas, contributing to a welcoming atmosphere
- Monitored inventory levels, ensuring consistent product availability
Education
Business Management Level 5 -
Bray Institute of Further Education
Bray01-2014
Skills
- Inside sales
- Outbound sales
- Sales
- Sales and target-driven
- Cold calling
- Objection Handling
- Account management
- CRM software
- Call evaluation
- Training and development
- Multitasking
- Adaptable selling
- Negotiation
- Phone etiquette
- Customer relationship management
- Communication skills
Timeline
Telesales Agent
PrepayPower
08.2018 - Current
Bookmaker
Ladbrokes
09.2017 - 08.2018
Barman
The Farriers Inn
03.2015 - 08.2017
Business Management Level 5 -
Bray Institute of Further Education