Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Personal Letter
Timeline
Generic

Jordan Dillon

Dublin

Summary

Dynamic Adaptable and flexible individual with over 2 years of experience in customer-facing roles within the hospitality sector. Skilled in team management and training, with proven success in enhancing customer interactions and increasing venue patronage. As an Assistant Venue Manager, effectively managed a team of 15-20, ensuring smooth operations and financial accuracy. Committed to delivering exceptional service and support, poised to bring valuable expertise to any role that I may face.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Chill insurance
Dublin , Co. Dublin Ireland
04.2025 - Current
  • Provided customers with information regarding plan features, pricing, and availability.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Assistant Venue Manager

Capital Entertainment & Leisure
Dublin
05.2024 - 03.2025
  • Managed cash handling processes involving large sums, identifying variances and implementing corrective measures.
  • Led a team of 15-20 personnel, fostering a collaborative and efficient work environment.
  • Enhanced weekly attendance figures through the development and execution of targeted promotional campaigns.
  • Conducted daily staff clock checks via the Timepoint System, ensuring punctuality and accountability.
  • Reported on venue maintenance issues and expedited resolutions to maintain operational integrity.
  • Facilitated interviews to identify and onboard potential new staff members.
  • Maintained accurate financial records related to revenue, expenses, payroll.
  • Assigned tasks and work hours to staff.
  • Operated and explained proper use of mechanical equipment to employees.
  • Trained workers in company procedures or policies.
  • Created promotional campaigns to attract new customers and retain existing ones.
  • Resolved customer complaints in a timely manner while maintaining professional manner.
  • Analysed data related to ticket sales, event attendance numbers in order to identify areas for improvement.

Venue Supervisor

Capital Entertainment & Leisure
Dublin
09.2023 - 05.2024
  • Trained and mentored all staff members, fostering a knowledgeable and customer-focused team.
  • Balanced all safes meticulously both morning and night, ensuring financial accuracy.
  • Dispatched daily SMS/Push notifications to customers via the Maxim system, enhancing engagement.
  • Served as the on-site manager in the absence of higher management, maintaining operational continuity.
  • Instructed staff on customer interaction techniques, promoting a polite and friendly service environment.
  • Oversaw the setup of packages on tills, streamlining sales processes.

Team Member

Capital Entertainment & Leisure
Dublin
05.2022 - 09.2023
  • Ensured optimal operation of casino slot machines by monitoring functionality and addressing issues proactively.
  • Acted as the morning cashier, meticulously accounting for all cash transactions.
  • Called and facilitated session games of bingo and pongo, delivering a positive experience for participants.
  • Served as the first point of contact for customers, providing exceptional service and support.
  • Logged customers into the Kiosk system or Maxim system accurately and efficiently.
  • Managed the cash register responsibly, logging all packages sold for accountability.
  • Handled all opening and locking procedures for the venue, entrusted with key-holder responsibilities after three months.

Education

Junior Certificate -

Coláiste Dhúlaigh
Coolock, Ireland
11.2017

Skills

  • Good analytics and planning skills
  • Good Microsoft Office/Excel/PowerPoint skills
  • Excellent customer service skills
  • Excellent cash handling skills
  • Excellent team management
  • Promotions planner skills
  • Project management
  • Data entry
  • Data collection
  • Banking
  • Accounting Software
  • Promotion management
  • Social media management
  • Great attention to detail
  • Excellent problem analysis
  • Excellent judgement according to the situation
  • Supervisory skills
  • Leadership skills
  • Communication skills
  • Sales skills
  • Organizational skills
  • Time management skills
  • Public speaking skills
  • Hitting KPI targets weekly
  • Data Protection
  • Teamwork
  • Computer Skills
  • Self-Development
  • Product Knowledge
  • Customer relationship management

References

  • Luke Ivers, Venue Manager, Capital Entertainment & Leisure, +353 (85) 824 2528
  • Peter Yeates, Venue Manager, Capital Entertainment & Leisure, +353 (83) 301 3197
  • Jamie Sheridan, Assistant Manager, Capital Entertainment & Leisure, +353 (85) 810 9197
  • Clinton Ede, Assistant Manager, Capital Entertainment & Leisure, +353 (87) 367 1584

Hobbies and Interests

  • Sport
  • Music
  • Drama
  • Football
  • Playing guitar
  • Playing piano
  • Spending time with family
  • Caring for dogs

Personal Letter

Hi, I am a hardworking 25 year old, honest individual who is always willing to learn new skills. I am friendly, helpful, polite and well-mannered. I'm commercial driven in every sense and want to set targets and expectations high for myself. I am an effective team player but can also be trusted to work independently. I am outgoing and always eager to learn more. I am quick learner and excellent in a fast-paced work environment. I have a very industrious character built into me and believe everything comes to you with hard work and commitment. I'm at the stage of my professional development that I feel I need change and looking to improve upon my current skills and highly motivated to work towards what I feel makes sense for my age and current position in my professional life.

Timeline

Customer Service Representative

Chill insurance
04.2025 - Current

Assistant Venue Manager

Capital Entertainment & Leisure
05.2024 - 03.2025

Venue Supervisor

Capital Entertainment & Leisure
09.2023 - 05.2024

Team Member

Capital Entertainment & Leisure
05.2022 - 09.2023

Junior Certificate -

Coláiste Dhúlaigh

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Jordan Dillon