Joohee Kim
Blackpool,County Cork
Summary
Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks carefully with can-do attitude for successful operations.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Front of house team member
Fellini Cafe
Cork, County Cork
03.2024 - 05.2024
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
Deputy store manager
Rakuten Total Solutions ,Inc.
Tokyo, Japan
11.2020 - 02.2024
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Challenged and inspired team members to achieve business results.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
Retail sales associate
Richemont Japan Inc.
Tokyo, Japn
12.2017 - 11.2020
- Welcomed customers and provided responsive assistance to improve store experiences.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
English
Cork English College
Cork 03.2024 -
Diploma of Higher Education - Media
Nagoya Visual Art
Japan 03.2012 - 04.2014
Skills
- Customer experience
- Efficient under pressure
- Order taking
- Upbeat, outgoing and positive
- Extensive hospitality background
- Effective sales techniques
Affiliations
- Watcing movies (e.g. Harry Potter, Disney, MARVEL...)
- Singing Songs (e.g. J-pop, K-pop, Western music...)
Languages
English
Upper intermediate (B2)
Japanese
Native
Korean
Native
Timeline
Front of house team member
Fellini Cafe
03.2024 - 05.2024
English
Cork English College
03.2024 -
Deputy store manager
Rakuten Total Solutions ,Inc.
11.2020 - 02.2024
Retail sales associate
Richemont Japan Inc.
12.2017 - 11.2020
Diploma of Higher Education - Media
Nagoya Visual Art
03.2012 - 04.2014
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