Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Joohee Kim

Blackpool,County Cork

Summary

Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks carefully with can-do attitude for successful operations.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work history

Front of house team member

Fellini Cafe
Cork, County Cork
2024.03 - 2024.05
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent level of service in busy and demanding restaurant environment.

Deputy store manager

Rakuten Total Solutions ,Inc.
Tokyo, Japan
2020.11 - 2024.02
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Challenged and inspired team members to achieve business results.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.

Retail sales associate

Richemont Japan Inc.
Tokyo, Japn
2017.12 - 2020.11
  • Welcomed customers and provided responsive assistance to improve store experiences.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.

Education

English

Cork English College
Cork
2024.03 -

Diploma of Higher Education - Media

Nagoya Visual Art
Japan
2012.03 - 2014.04

Skills

  • Customer experience
  • Efficient under pressure
  • Order taking
  • Upbeat, outgoing and positive
  • Extensive hospitality background
  • Effective sales techniques

Affiliations

  • Watcing movies (e.g. Harry Potter, Disney, MARVEL...)
  • Singing Songs (e.g. J-pop, K-pop, Western music...)

Languages

English
Upper intermediate (B2)
Japanese
Native
Korean
Native

Timeline

Front of house team member

Fellini Cafe
2024.03 - 2024.05

English

Cork English College
2024.03 -

Deputy store manager

Rakuten Total Solutions ,Inc.
2020.11 - 2024.02

Retail sales associate

Richemont Japan Inc.
2017.12 - 2020.11

Diploma of Higher Education - Media

Nagoya Visual Art
2012.03 - 2014.04
Joohee Kim