Jon Hartnett
Customer Service, Inside Sales & Management Professional.
Dromcollogher, Co. Limerick. ,LK
Summary
Proven & ethical team player & leader with extensive experience in staff management, process improvement, inside & retail sales & customer service.
Overview
27
27
years of professional experience
Work History
Supervisor
Limerick Greenway Bike Hire Ltd.
05.2022 - 01.2024
- Provide bike hire to individuals, groups, etc.
- Liaise with suppliers, local authorities, schools, businesses, etc.
- Hire & train new staff.
- Created & implemented operational procedures.
- Ensure high levels of direct, phone & online customer/sales service.
- Maintain accounts, sales & stock control using management system & Excel.
- Update website, online travel agents & manage social media accounts.
- Manage/process staff rosters & payroll.
- Inventory repairs & maintenance.
Customer Service Agent
Zazzle.com
08.2021 - 01.2022
- Deal with customer service calls & emails.
- Assist with customer designs.
Customer Service Administrator
M.N. Fashions Ltd.
08.2019 - 01.2021
- Deal with all customer complaints & pre/post sales queries.
- Process customer refunds.
- Assist with uploading new stock, processing orders & stock taking.
Lead Generation Executive
Titan Sports Ltd.
02.2018 - 05.2019
- Generate & develop sales leads by cold calling, emailing & using social media to contact sports organizations, clubs & charities in Ireland & U.K.
- Create, update & maintain lead generation/sales database.
- Optimized marketing automation tools to drive successful lead generation efforts.
Supervisor
Adiuvo Ltd.
09.2011 - 08.2016
- Supervisor of ‘out of hours’ property maintenance call centre that provides ‘out of hours’ support to property companies based in the U.K.
- Provide 2nd level technical & troubleshooting support to staff.
- Oversee staff hiring & provide initial / ongoing training.
- Ensure an excellent level of efficiency, professionalism & customer service.
- A ‘hands on’ role with continuing customer service/call answering duties.
Lead Generation Executive
SafeTic Ltd.
01.2010 - 04.2011
- Make qualified & structured appointments for reps ensuring a requirement of the product & an understanding of the structure of the sales meeting.
- Worked with reps throughout Ireland & met/surpassed all targets.
Operations Supervisor
Vizual Creative Ltd.
06.2005 - 11.2009
- Team lead the telesales team as well as telesales & lead-generation duties.
- Customer service, credit control & warehousing point of contact.
Telesales Agent
Intercall Management Ltd.
07.2003 - 06.2005
- Sell advertising on behalf of the Irish Independent & Evening Herald.
- Manage the telesales team.
Quality Assurance Analyst
I.C.T. Australia.
09.2001 - 05.2003
- Monitor & qualify the sales of telesales team.
- Sell insurance products to customers of Australian banks.
Systems Performance Engineer
Dell Computer Corp.
08.1997 - 04.2001
- Build & performance-test prototype computers in for press reviews.
- Test hardware, software, drivers, etc., prior to product launch.
Technical Support Technician
Samsung / A.S.T. Computers.
08.1996 - 08.1997
- Provide technical support to home & business owners of A.S.T./Samsung desktops & laptops.
Education
N.V.Q. Certificate - Business Administration
Hazelwood College
Dromcollogher, Limerick. 04.2001 -
National Diploma (3 Year) - Computing
I.T. Tralee
Tralee, Kerry. 04.2001 -
Adobe Certified Certificate - Web Design
L.C.E.T.B.
Limerick. 04.2001 -
Skills
Staff Management
Process Improvement
Strategic Planning
Customer Service
Inside & Retail Sales
Advanced IT Skills
Languages
English
Native language
Interests
Cycling
GAA
Computing
Timeline
Supervisor
Limerick Greenway Bike Hire Ltd.
05.2022 - 01.2024
Customer Service Agent
Zazzle.com
08.2021 - 01.2022
Customer Service Administrator
M.N. Fashions Ltd.
08.2019 - 01.2021
Lead Generation Executive
Titan Sports Ltd.
02.2018 - 05.2019
Supervisor
Adiuvo Ltd.
09.2011 - 08.2016
Lead Generation Executive
SafeTic Ltd.
01.2010 - 04.2011
Operations Supervisor
Vizual Creative Ltd.
06.2005 - 11.2009
Telesales Agent
Intercall Management Ltd.
07.2003 - 06.2005
Quality Assurance Analyst
I.C.T. Australia.
09.2001 - 05.2003
N.V.Q. Certificate - Business Administration
Hazelwood College
04.2001 -
National Diploma (3 Year) - Computing
I.T. Tralee
04.2001 -
Adobe Certified Certificate - Web Design
L.C.E.T.B.
04.2001 -
Systems Performance Engineer
Dell Computer Corp.
08.1997 - 04.2001
Technical Support Technician
Samsung / A.S.T. Computers.
08.1996 - 08.1997
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