Jonathan Seale
Dublin
Summary
Dedicated, results-driven, and growth-focused professional with 8+ years of experience managing high-budget property units, building strong community relations, and maintaining sales pipeline while training team members for maximum resident satisfaction. Proven ability to reduce delinquency and raise occupancy rate by providing optimal level of property performance. Adept at showcasing amenities during tours while overseeing leasing and maintenance activities with a history of developing annual budgets to improving financial and leasing metrics following company policy and procedure.
Overview
11
11
years of professional experience
Work History
Community Manager
IRT Living
Frankfort, KY, USA
01.2023 - 06.2024
- Acted as CEO of a 300-unit townhouse community, preparing and implementing a multi-million dollar annual operating budget. Ensured the property operated within budgeted parameters. Increased property income by utilizing competitor rate analysis and working with the revenue team to improve rent growth.
- Worked with the maintenance team and contractors to identify, budget, and execute projects for property improvements and capital expenditure.
- Led team of leasing and maintenance professionals, coaching them on new company initiatives and policy changes, ensuring expectations and metrics were met.
- Conducted performance reviews and worked one-on-one with team members to address conduct/performance issues.
- Trained the leasing team on sales goals, occupancy needs, proper tour procedures, and customer service expectations. Personally performed prospect follow-up, customer service, resident relations, and other leasing tasks as required.
Community Manager
Asset Living
Louisville, KY, USA
05.2022 - 01.2023
- Identified community trends to recommend and implement cost controls, evidence-based action plans, and optimize property performance while enhancing leasing
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Developed and implemented strategies to increase community engagement.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Assistant General Manager
BHOM and Asset Living
Wilmington, NC And Louisville, KY, USA
05.2019 - 05.2022
- Established effective coordination with the team and Community Manager to increase occupancy and rent collections by implementing and monitoring operational procedures while following budgeted cost parameters.
- Investigated potential violations of lease agreements by tenants and performed routine apartment inspections.
- Maintained accurate financial records related to organizational expenditures.
- Collected monthly rent payments, recorded transactions, and submitted deposits promptly to ensure the availability of operating funds.
- Learned and adhered to federal, state, and local eviction and collections procedures. Attended related court hearings as the property representative, coordinating with legal counsel and law enforcement to carry out evictions, as necessary.
Leasing & Marketing Manager
BHOM
Wilmington, NC, USA
01.2019 - 05.2019
- Tracked daily marketing and leasing results and set goals for leasing personnel involved, especially Community Ambassadors, while analyzing market conditions and creating marketing plans based on occupancy goals
- Organized events and activities to attract new tenants and retain existing ones.
- Maintained accurate records of all leasing activity including applications, rent payments, renewals.
- Conducted market research and analysis to identify potential tenants.
General Manager
Martin Self Storage /SecureCare Self Storage
Wilmington, NC
05.2013 - 01.2019
- Supervised daily operations for an 850+ unit facility by upholding property conditions, managing accounts receivables and rent payments, providing tours, and overseeing sales of rental insurance and retail products
Education
Bachelor of Arts - Psychology With English Minor
Appalachian State University
Boone, NCSkills
- Property Management
- Tenant/Community Relations
- Resident Satisfaction & Retention
- Rent/Payment Collection
- AP/AR
- Property Leasing & Maintenance
- Customer Service
- Staff Leadership & Training
- Project Management
- Records Maintenance
- Operations Management
- Business Development
- Sales & Marketing
- Vendor Relations
- Market Analysis
- Competitor Property Analysis
- Budgeting & Forecasting
- Financial Reporting
- Legal Knowledge: NC Storage Lien Laws, Fair Housing Laws, Labor Law, NC and KY Eviction Statutes
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Forms, Sharepoint
Legal Knowledge
- Fair Housing Laws
- Labor Law
- NC and KY Eviction Statutes
Industry Skills
- Market Analysis
- Competitor Property Analysis
- Budgeting & Forecasting
- Financial Reporting
- Extensive experience with a multitude of property management software programs
- Sales and Leasing
Affiliations
- 2nd Place - 2023-2024 Community Manager of the Year - IRT Living. Selected out of 120+ Community Managers
- Circle of Excellence Winner - IRT Living - 10 of 120+ Community Managers selected for this achievement which rewarded winners with all expenses paid resort holiday
- Awarded for exceeding high leasing retention in Student Housing division of Asset Living
- One of fifteen managers selected for 2022 nationwide leadership conference with Asset Living
- Awarded with vacation to Mexico for sales performance with Pella Window and Door
- Top 3 sales producer each year with Pella Window and Door
- Dean's List - Appalachian State University
- Varsity Collegiate Athlete in Soccer
Timeline
Community Manager
IRT Living
01.2023 - 06.2024
Community Manager
Asset Living
05.2022 - 01.2023
Assistant General Manager
BHOM and Asset Living
05.2019 - 05.2022
Leasing & Marketing Manager
BHOM
01.2019 - 05.2019
General Manager
Martin Self Storage /SecureCare Self Storage
05.2013 - 01.2019
Bachelor of Arts - Psychology With English Minor
Appalachian State University
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