Jonathan O’Connell
Ranelagh
Summary
2.1 BA (Hons) Business graduate from National College of Ireland. Currently seeking a graduate position with an opportunity for progression and career advancement. A high calibre, reliable individual with entrepreneurial characteristics. An excellent communicator who takes pride in the ability to approach situations with a creative outlook and a keen attention to detail.
Overview
9
9
years of professional experience
Work History
Operations Associate
Shuppa Ireland
10.2022 - Current
- Demonstrated exceptional time management and organisational skills by efficiently coordinating and delivering grocery orders to customers within designated timeframes.
- Maintained high level of customer satisfaction through courteous and professional interactions, resolving issues promptly, and ensuring accurate order deliveries.
- Managed warehouse inventory and sanitation measures, creating a safe and organised working environment.
- Conceptualized & executed unique social media marketing and brand promotion campaigns - eg... During the Christmas season, I custom-sewed festive lights onto company delivery bags, assumed the role of Santa Claus with a homemade costume, and joyfully rang Christmas bells when delivering orders to customers / photographed the company logo at iconic travel destinations such as the Mona Lisa & the French Alps and posted to the company social media accounts
- Adapted to challenging and fast-paced environments
- Tracked orders and notified customers of status or potential delays
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimising escalations.
Founder
The Maintenance Men
07.2018 - 06.2024
- Founded and managed a successful garden and general handyman services company.
- Providing an extensive range of garden, grounds, and landscaping services to both domestic and commercial clients in Dublin
- Creating invoices for both past and current customers
- 30% of the profits made were put into the business
- Purchasing equipment, servicing of worn equipment (Hedge trimmers, lawnmowers, weed wackers) transport costs, removal costs
- Negotiations with external vendors / suppliers to enable maintenance work (eg- skip hire, planning permission), with minimal disruption to clients
- Representing and promoting the company to clients through door-to-door canvassing, cold-calling and word of mouth.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
Sales Associate
SPAR Retail
05.2020 - 06.2022
- Serving customers while following health and safety guidelines
- Processing sales transactions with high attention to detail
- Resolving customer complaints with consideration and patience while utilising effective problem-solving skills
- Ensuring shop floor was well maintained and sanitized
Class Representative
01.2018 - 01.2019
- Elected Class Representative for (BA) Honours in Business
- Represented my peers on both academic and personal issues, attending student council meetings and debating issues important to them
- Gained emotional intelligence from my time in NCI and have shown empathy toward my peers
IT Assistant
Head Start
06.2016 - 08.2016
- Assisting IT Director in review and maintenance of IT systems
- Mentoring students in their projects, guiding and teaching basic IT skills such as Microsoft Word, Excel and PowerPoint.
Intern
O’Connell Mahon Architects
02.2016 - 03.2016
- Involvement in devising blueprint and architectural designs as part of a mini project within the team
- Presenting creative ideas / vision within team meetings
- Assisting in planning of new Luas Cross City tram.
Counselor-in-Training
Leadership Training Counsellor
06.2015 - 08.2015
- Assisting in the running of the specialist Adventure program at a residential summer school in York, based on inspiring leadership and promoting self-confidence in youth
- Daily programme planning and activity management under tight deadlines
Education
Bachelor of Arts - Business
National College Ireland
Dublin IFSC 04.2018 - 1 2022
Leaving Certificate -
St. Conleth’s College
Dublin 4 01.2012 - 1 2018
Skills
Leadership
Emotional intelligence
Teamwork
Solution Oriented
Adaptability
Excellent Communication
Interpersonal Skills
Goal Setting
Reliability
Written Communication
Time management abilities
Accomplishments
- Elected Class Representative for (BA) Honours in Business in 2018, representing my peers on both academic and personal issues, attending student council meetings and debating issues important to them
- Certificate in ‘First Aid For Everyone – Basic introduction to First Aid’ - 2017
- Gained emotional intelligence from my time in NCI and have shown empathy toward my peers
- Developed strong teamwork skills through my employment history many times under high pressure
- Effective communication skills gained from my employment history and coordinating children and staff at camp with varying levels of English
- Successfully delivered numerous presentations at university on topics such as Emirates Airlines Strategy and International Service Mgmt
Timeline
Operations Associate
Shuppa Ireland
10.2022 - Current
Sales Associate
SPAR Retail
05.2020 - 06.2022
Founder
The Maintenance Men
07.2018 - 06.2024
Bachelor of Arts - Business
National College Ireland
04.2018 - 1 2022
Class Representative
01.2018 - 01.2019
IT Assistant
Head Start
06.2016 - 08.2016
Intern
O’Connell Mahon Architects
02.2016 - 03.2016
Counselor-in-Training
Leadership Training Counsellor
06.2015 - 08.2015
Leaving Certificate -
St. Conleth’s College
01.2012 - 1 2018
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