Jon Cox
Ewa beach
Summary
Adept at enhancing customer experiences and streamlining service processes, I excelled at the General Services Administration (GSA) by leveraging strong work ethic and attention to detail. Achieved high customer satisfaction, fostering team collaboration and implementing targeted improvements. Skilled in preventive maintenance coordination and customer service, I consistently met quality standards, contributing to improved efficiency and client retention.
Experienced with managing service operations efficiently. Utilizes communication skills to resolve customer issues and enhance satisfaction. Strong understanding of process optimization and team coordination.
Overview
38
38
years of professional experience
Work History
Building Services Specialist
General Services Administration, GSA
10.1984 - 01.2023
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Informed new contract members, sharing best practices and ensuring consistent service standards across the department.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Assisted teams in designing customized solutions for clients based on their unique needs and requirements.
- Conducted comprehensive analysis of client feedback to identify trends and implement targeted improvements accordingly.
- Coordinated with suppliers to secure cost-effective inventory contracts while maintaining high-quality standards for all products/services provided.
- Established solid partnerships with key stakeholders throughout the organization to ensure seamless service delivery and alignment with company objectives.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
- Inspected plumbing and HVAC systems.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Executed tasks within time and budget constraints.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Made sure trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Insured contractors performed preventive maintenance and repairs on various types of equipment.
- Insured contractors replaced worn or broken parts on machines and equipment.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Rewired and replaced faulty electrical components in equipment.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Safely and effectively handled wide range of cleaning products and solutions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Insured contractors repaired and replaced pumps, valves and motors.
- Detected and had contractors repaire machinery faults using electrical and manual testing methods.
- Insured contractors completed preventive maintenance on machines to enhance production and maintain quality.
Education
Bachelor of Science - Business Management
University of Phoenix
Fort Lauderdale Florida05-2001
Skills
- Customer service
- Attention to detail
- Strong work ethic
- Listening skills
- Handling customer complaints
- Team collaboration
- Quality inspection
- Quality control
- Documentation and reporting
- Customer retention
- Repair quality inspections
- Preventive maintenance coordination
- Point-of-sale system
- Teamwork
- Teamwork and collaboration
- Reliability
Timeline
Building Services Specialist
General Services Administration, GSA
10.1984 - 01.2023
Bachelor of Science - Business Management
University of Phoenix
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