Jolomi Oneyor

• processes

• Investigate and respond to compliance-related incidents or violations by customers, including reporting toappropriate management and regulatory bodies as required.

• Collaborated with senior PE associates in the improvement of tool guide for new associates improvingefficiency by 35%

• Analyze customer social media activity to identify trends and potential compliance issues and makerecommendations for improvement.

• Provide ongoing support and guidance to new employees as they learn the company's policies andguidelines.

• Provided expertise in handling escalated cases, ensuring timely and effective resolution.

• Managed the day-to-day operations of the office, including organizing schedules, responding to inquiries, and processing paperwork
• Coordinated with the warehouse and logistics team to ensure timely and accurate delivery of goods and materials to clients
• Developed and implemented office procedures to streamline processes and improve efficiency, resulting in a reduction in administrative errors and delays.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.

• Developed and maintained relationships with internal stakeholders, including senior management and other departments, to ensure that CDD processes were integrated effectively into business operations
• Organized bi-weekly Compliance/Commercial Team calls to review and discuss client files, providing status updates and collaborating effectively with colleagues
• Effectively led and mentored a team of analysts, delivering clear and concise guidance and training to ensure accurate and efficient completion of CDD activities
• Reviewed and analyzed customer data to ensure that all CDD requirements were met, including identification and verification of customer information and risk profiling
• Conducted enhanced due diligence assessment of intricate company structures to identify the ultimate beneficial owners
• Monitored changes to regulatory requirements and ensured that policies and procedures were updated accordingly.

• Conducted quality assessment work by analyzing data provided by partnering organizations to ensure compliance with the regulations of the OYSIPA
• Worked closely with Local Operations and Safety teams, and act as escalation point of contact for policy related questions, issues, and solutions, increasing investor retention by 20%
• Proactively collected and streamlined legal and administrative documents necessary for inspections, leveraging strong organization and research skills to ensure smooth and efficient processes
• Oversaw the monitoring and control of critical internal logs, including , Complaints, and Data Protection, ensuring accurate recording and investigation of all relevant entries while maintaining compliance with regulatory requirements
• Proactively monitored and managed the compliance inbox, demonstrating strong attention to detail and responsiveness by handling all queries raised and escalating issues as necessary to ensure swift resolution.

• Reviewed required information for all new onboardings and refreshed client reviews, identifying and resolving any missing or unclear information to ensure compliance with regulatory requirements
• Conducted follow-up with customers to obtain and verify specific financial information provided
• Investigated suspected cases of fraud, money laundering and theft involving small numbers of transactions or complex systems
• Demonstrated a strong understanding of the company's CDD policy and procedures, applying them effectively in an operational environment
• Complete KYC Record Appendix as per local regulatory requirements