Johnty Fernandes

Job Description

• Ensure that each department delivers a consistently high standard of guest service.
• Doing Audits of Check-in and Checkouts of the guests.
• Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with Head Of Hospitality Manager to discuss routine operational matters, departmental performance targets and guest feedback.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel. Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the all Villa's premises.

Job Description
⦁ Training the staff.
⦁ Setting up new process .
⦁ Handling maintainance of the Villa's.
⦁ Maintaining the accounts of all the Villa's.
⦁ Making a pre arrival call for all guest for their arrivals.
⦁ Help the company to get a tie up with restaurants within the vicinity.
⦁ Setting up new experiences for the guest.

⦁ Monitoring employee performance and conducting regular evaluations.

⦁ Overseeing daily operations to ensure guests have a great experience.

⦁ Being able to manage time and prioritize tasks.

Job Description:
⦁ Played a role of Assistant Manager Hospitality.
⦁ Working as the main Point of contact for all guests.
⦁ Handling the concierge team.
⦁ Handling the a total number of 20+ Luxury Villas and total rooms of 70+.
⦁ Handling check-in & check-outs.
⦁ Handling cash & credit card payments.
⦁ Auditing the villas with respect to housekeeping and maintenance.
⦁ Providing a luxurious and smooth experience to all clients.
⦁ Handling VIP Clients, Celebrities, High Net Worth individuals.
⦁ Guest complaint handling.
⦁ Making reports and trackers for the department to make sure all data is recorded.
⦁ Maintaining liaison with all other departments such as Housekeeping, Maintenance, Sales, Bookings team, etc.
⦁ Maintaining liaison with high profile vendors that provide services such as Yacht, Luxury events at the villa.

Job Description
⦁ Played a role of Duty Manager.
⦁ Working on “Opera Software”.
⦁ Taking reservations by phone and email.
⦁ Handled the Front Office operations as an Assistant Manager in the hotel with 14,000 sq. ft. of flexible event space.
⦁ Handling check-in & check-outs.
⦁ Handling cash & credit card payments.
⦁ Coordination with other departments and supervising and coordinating the activities of assigned shift.
⦁ Responsible for providing a friendly welcome & high quality service to guests arriving at the Hotel.
⦁ Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.
⦁ Handling the department as a Night Auditor and updating various glitch reports. Complete end end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and the date roll over.
⦁ Coaching new joiners with the buddy system and overlooking their day to day operations as per Brand Standard Audit.
⦁ Interact with guests to obtain feedback.

Job Description:
⦁ Working on “Opera Software”.
⦁ Taking reservations by phone and email.
⦁ Handling check-in & check-outs.
⦁ Handling cash & credit card payments.
⦁ Coordination with other departments and supervising and coordinating the activities of assigned shift.
⦁ Responsible for providing a friendly welcome & high quality service to guests arriving at the Hotel.
⦁ Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.
⦁ Interact with guests to obtain feedback.

Job Description:
⦁ Working on “Opera Software”.
⦁ Taking reservations by phone and email.
⦁ Handling check-in & check-outs.
⦁ Handling cash & credit card payments.
⦁ Responsible for seamless arrival and departure experience and in turn ensuring the high customer satisfaction ranking.
⦁ Hosting and ensuring a memorable guest experience throughout the stay experience, beginning from the reservation till the departure and thereafter.
⦁ Interact with guests to obtain feedback on product and process while handling guest.
⦁ Responsible for supervising and coordinating the activities of assigned shift.