John Peter Smith
Celbridge, Kildare,Ireland
Summary
Seasoned Senior Technical Project Manager with knack for leading cross-functional teams to deliver complex projects on time and within budget. Known for streamlining processes and enhancing productivity, resulting in improved project outcomes. Thrives in fast-paced environments, driving innovation and fostering collaboration. With comprehensive expertise in IT infrastructure, project management, and systems integration. Holds a PMP certification and has completed courses in Prince 2, Agile, SCRUM, and Waterfall methodologies, demonstrating a robust understanding of diverse project management frameworks. Proficient in SAP HANNA systems planning and integration, supported by ITIL and CCNA certifications. Adept at efficient delegation and time management, with a strong foundation in VMware administration and Microsoft technologies. Career goals include leveraging technical and managerial skills to drive organisational success and innovation.
Overview
35
35
years of professional experience
8
8
years of post-secondary education
Work History
Senior technical project manager
HSE Health
Dublin, Leinster
02.2025 - Current
- Delivered key presentations on project progress to senior leadership regularly.
- Drove customer satisfaction with thorough understanding of requirements and efficient delivery.
- Ensured compliance to industry standards whilst handling various projects simultaneously.
- Fostered strong relationships with stakeholders through regular updates and meetings.
- Devised strategies to manage change effectively during project cycles.
- Facilitated effective communication among team members, stakeholders and clients.
- Managed complex technical projects, ensuring timely completion and high quality outputs.
- Streamlined processes to enhance efficiency in project execution.
- Aligned all project activities with company's strategic goals for overall business growth.
- Oversaw risk assessment activities, mitigating potential issues proactively.
- Coordinated resources optimally to meet project objectives.
- Directed multiple large-scale IT projects from inception to completion successfully.
- Developed comprehensive project plans with clear milestones and deliverables.
- Led cross-functional teams for successful project delivery.
- Facilitated productive brainstorming sessions, encouraging innovative ideas from team members.
- Enhanced productivity by adopting innovative technological tools for project management.
- Implemented agile methodologies for improved project management.
- Executed detailed reporting procedures, maintaining transparency in operations.
- Liaised closely with the development team, providing necessary support and guidance.
- Fostered a collaborative environment with effective stakeholder management.
- Engaged in stakeholder management to ensure smooth project delivery.
- Oversaw budget management activities, enabling maximum resource utilisation whilst minimising wastage.
- Oversaw financial reports, resulting in better budget management.
- Managed complex SAP projects, resulting in high client satisfaction.
- Attained business objectives via effective CRM system upgrades.
- Managed complex ERP projects and effectively coordinated with diverse teams.
- Enhanced operational efficiency by automating routine tasks using ERP software.
- Improved financial reporting accuracy with the integration of sophisticated ERP modules.
Senior technical project manager
HIQA Health
Dublin, Ireland
02.2024 - 03.2025
- Ensured compliance to industry standards whilst handling various projects simultaneously.
- Implemented agile methodologies for improved project management.
- Executed detailed reporting procedures, maintaining transparency in operations.
- Liaised closely with the development team, providing necessary support and guidance.
- Directed multiple large-scale IT projects from inception to completion successfully.
- Facilitated effective communication among team members, stakeholders and clients.
- Led cross-functional teams for successful project delivery.
- Coordinated resources optimally to meet project objectives.
- Observed workflow to establish system development priorities.
- Sourced new and emerging technologies to optimise information services.
- Led information and communications strategy development.
- Controlled department budgets by sourcing cost-effective solutions.
- Recommended upgraded technologies to meet evolving business requirements.
- Managed technology resources within department budgets.
- Maintained system security through regular testing and servicing.
- Aligned all project activities with company's strategic goals for overall business growth.
- Managed complex technical projects, ensuring timely completion and high quality outputs.
- Streamlined processes to enhance efficiency in project execution.
- Successfully delivered on tasks within tight deadlines.
- Oversaw daily operations to achieve high productivity levels.
Senior project director
Diebold Nixdorf
Dublin, Ireland
06.2023 - 02.2024
- Assessed ongoing projects regularly, identifying process improvements where needed.
- Boosted team efficiency with regular training and skill development programmes.
- Cultivated a positive work environment, increasing overall staff morale and productivity levels.
- Led multi-disciplinary teams to deliver high-value projects on time.
- Managed complex projects to successful completion under strict deadlines.
- Coordinated with various departments for streamlined operations during each project phase.
- Delivered accurate reports on project status, facilitating informed decision making at board meetings.
- Optimised resources usage on each project, achieving maximum output with minimum input.
- Developed comprehensive project plans, resulting in successful project completion.
- Implemented quality control measures, ensuring high standards in every phase of the project.
- Fostered strong relationships with stakeholders to ensure alignment of objectives.
- Conducted risk assessments with mitigation strategies, reducing potential hazards significantly.
- Drafted procedural statements and guidelines for company-wide use.
- Developed organisational policies for administrative oversight and internal controls.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Organised financial and operational data to help with yearly budgeting and planning.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Established clear budgets and cost controls strategies to meet objectives.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Led and managed administrative staff to maintain smooth daily operations.
- Drove client retention through quality project execution.
- Analysed industry trends to identify process improvements and business opportunities.
- Chaired project governance reviews and resolved challenges.
- Delivered exceptional service to clients, maintaining relationships for future business opportunities.
- Managed scopes and deadlines using different project management methods.
- Reduced downtime with effective scheduling and resourcing.
- Delivered on revenue targets and service KPIs.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Achieved high client satisfaction through consistent delivery and communication.
- Negotiated with suppliers to reduce costs.
- Built relationships with stakeholders through outstanding client management skills.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Delegated tasks effectively across the team, speeding up project timelines considerably.
- Implemented new ERP system; enhanced operational transparency across departments.
- Optimised inventory management through effective use of ERP systems.
- Led implementation of ERP systems to streamline processes and improve data accuracy.
- Adapted generic ERP packages to specific client needs, enhancing their efficacy in business operations.
- Worked closely with senior consultants to master complex ERP functionalities.
- Simplified complex business processes by integrating ERP solutions.
Head of projects
Gold Core
Sandyford, Ireland
03.2023 - 06.2023
- Improved performance standards by setting realistic project goals.
- Aligned project objectives for meeting company's long-term goals.
- Mitigated potential conflicts amongst team members through active mediation, promoted harmony.
- Drove innovation in project practices, enhanced company reputation.
- Oversaw all stages of project lifecycle, ensured quality control at each step.
- Implemented new methodologies to improve workflow.
- Handled multiple projects concurrently without compromising on quality or deadlines; demonstrated exceptional multitasking abilities.
- Coordinated multi-disciplinary teams, ensured seamless communication.
- Optimised costs to maintain budget integrity during projects.
- Managed risks for minimising potential issues in projects.
- Led team for successful project delivery.
- Enhanced productivity with strategic planning and execution of tasks.
- Achieved efficiency by streamlining project processes.
- Established standard procedures, maintained consistency across all projects.
- Facilitated internal meetings, improved cross-departmental collaboration.
- Ensured timely completion with effective resource allocation.
- Implemented proactive changes to programme operations to best meet goals.
- Collaborated with cross-functional teams to develop and implement new policies.
- Developed key performance indicators for tracking and evaluating new policies.
- Negotiated agreements with diverse parties to support strategic plans.
- Consulted with C-level executives, influencing high level decision-making.
- Measured compliance to existing policies.
- Directed recruitment activities to select and hire talented workforce.
- Supported team by demonstrating respect and willingness to help.
- Oversaw daily operations to achieve high productivity levels.
- Introduced innovative product lines for increased market share.
- Led strategic planning meetings, resulting in clear business objectives.
- Streamlined operations by introducing efficient resource management strategies.
- Improved financial reporting accuracy with the integration of sophisticated ERP modules.
- Implemented a robust ERP system for streamlined business operations.
- Managed complex ERP migration projects and effectively coordinated with diverse teams.
- Ensured timely completion of ERP projects, resulting in satisfied clients.
- Organised training sessions to enhance end-user proficiency in new ERP systems.
- Enhanced operational efficiency by automating routine tasks using ERP software.
- Migrated banking data in ERP systems to maintain accurate records.
- Streamlined internal processes by designing customised ERP modules.
- Developed customised reports from the ERP system to aid strategic decision making.
- Monitored the performance of the ERP system, maintained optimum operational levels.
- Improved business process efficiency by implementing and maintaining ERP systems.
Senior technical project manager / Consultant
CSS LTD
Bangkok, Thailand
03.2018 - 01.2023
- Implemented agile methodologies for improved project management.
- Developed comprehensive project plans with clear milestones and deliverables.
- Enhanced productivity by adopting innovative technological tools for project management.
- Drove customer satisfaction with thorough understanding of requirements and efficient delivery.
- Facilitated productive brainstorming sessions, encouraging innovative ideas from team members.
- Coordinated resources optimally to meet project objectives.
- Delivered key presentations on project progress to senior leadership regularly.
- Ensured compliance to industry standards whilst handling various projects simultaneously.
- Oversaw risk assessment activities, mitigating potential issues proactively.
- Devised strategies to manage change effectively during project cycles.
- Facilitated effective communication among team members, stakeholders and clients.
- Executed detailed reporting procedures, maintaining transparency in operations.
- Fostered strong relationships with stakeholders through regular updates and meetings.
- Directed multiple large-scale IT projects from inception to completion successfully.
- Upgraded hardware and software regularly for optimised systems performance.
- Aligned all project activities with company's strategic goals for overall business growth.
- Managed technology resources within department budgets.
- Maintained system security through regular testing and servicing.
- Recommended upgraded technologies to meet evolving business requirements.
- Advised on Information and communications technology policy and process improvements.
- Controlled department budgets by sourcing cost-effective solutions.
- Sourced new and emerging technologies to optimise information services.
- Managed multiple projects simultaneously whilst ensuring timely completion and quality control.
- Facilitated successful negotiations between conflicting parties, achieving mutually beneficial outcomes.
- Recommended improvements on business processes for optimised performance and profitability.
- Devised detailed project plans with clear milestones, encouraging team focus and direction.
- Delivered customised training programmes to improve workforce skills and knowledge.
- Undertook financial analysis to guide budget planning and investment decisions.
- Assessed risks associated with proposed business solutions, minimising potential issues.
- Strengthened stakeholder relationships through effective communication and engagement methods.
- Ensured compliance with regulatory standards by conducting thorough audits and reviews.
- Provided expert advice on organisational change, resulting in streamlined operations.
- Documented workflow charts, records and job descriptions to guide overall organisational improvements.
- Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
- Adapted generic ERP packages to specific client needs, enhancing their efficacy in business operations.
- Facilitated workflow improvements with the introduction of customised ERP modules.
- Transformed sales process using CRM tools, increasing sales funnel visibility.
- Optimised business processes by implementing ERP and CRM systems.
- Advanced data security by enforcing strict access controls.
- Liaised with vendors for enhanced system performance.
- Streamlined ERP and CRM systems to increase sales and improve performance.
- Implemented CRM solutions tailored to customer and business needs.
- Customised ERP modules to meet specific business needs.
- Integrated third-party applications, boosting overall functionality.
- Resolved technical issues promptly, minimising system downtime.
- Managed system updates, ensuring software reliability.
- Drafted detailed project reports for senior management review.
- Encouraged collaboration with deployment of cloud-based CRM solutions.
- Planned and designed robust ERP solutions according to company requirements.
- Owned optimisation of data-driven CRM strategy to achieve set objectives.
- Transitioned teams to new CRM platforms with focused, helpful education and resources.
CTO / Head PMO
Touch International
USA, China, India, Asia
03.2017 - 05.2019
- Liaised with stakeholders for alignment of IT strategy with business goals.
- Coordinated cross-functional teams to accomplish project objectives.
- Devised effective disaster recovery plans; ensured minimal downtime during crisis situations.
- Fostered a culture of continuous improvement by introducing Lean Six Sigma practices.
- Championed the adoption of AI technologies, accelerated digital innovation.
- Streamlined operations by implementing agile methodologies.
- Oversaw system upgrades to improve end-user experience.
- Directed software development teams for timely product launches.
- Mitigated risks associated with IT infrastructure through robust contingency planning.
- Launched customer-centric digital products enhancing brand reputation and market presence.
- Spearheaded cybersecurity initiatives, bolstered data security protocols.
- DELMIA Manufacturing Operations Management s tracking and managing the production process in real-time. Production scheduling, resource allocation, and quality management.
- Developed and implemented strategic IT policies, enhanced organisational performance.
- Managed vendor relationships, ensured optimal service delivery.
- Led digital transformation projects for increased operational efficiency.
- Instituted robust data management systems; safeguarded confidential company information.
- Oversaw administration including for job scheduling, user account management and infrastructure replacement.
- Partnered with management team to optimise operations and reduce costs.
- Worked closely with senior consultants to master complex ERP functionalities.
- Streamlined operations and reduced errors through effective ERP administration.
- Simplified complex business processes by integrating ERP solutions.
- Piloted a new ERP system implementation, enhancing operational efficiency across all areas of the supply chain.
- Implemented CRM systems to streamline operations.
- Developed new manufacturing procedures for increased efficiency.
- Streamlined production processes through implementation of lean manufacturing techniques.
- Worked to meet manufacturing deadlines.
- Implemented lean manufacturing principles to minimise waste.
- Increased customer satisfaction by resolving issues.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Upheld compliance with industry standards through rigorous process control measures.
- Abided by environmental regulations during waste management, promoting sustainable practices.
- Optimised resource utilisation by devising efficient production schedules and plans.
- Complied with health and safety regulations whilst ensuring high productivity levels.
Head of projects PMO
Saudi Mining Company
Riyadh, Saudi Arabia
01.2015 - 02.2017
- Delivered training sessions to upskill team members on new technologies or methods related to specific projects.
- Facilitated internal meetings, improved cross-departmental collaboration.
- Enhanced productivity with strategic planning and execution of tasks.
- Achieved efficiency by streamlining project processes.
- Handled multiple projects concurrently without compromising on quality or deadlines; demonstrated exceptional multitasking abilities.
- Engaged stakeholders through regular updates and feedback sessions, increased satisfaction level.
- Coordinated multi-disciplinary teams, ensured seamless communication.
- Drove innovation in project practices, enhanced company reputation.
- Aligned project objectives for meeting company's long-term goals.
IT operations project manager
MAN / VW
Birmingham, UK
12.2009 - 01.2015
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Ensured effective resource allocation with meticulous project scheduling.
- Implemented quality control measures, ensured adherence to standards.
- Steered teams through complex project phases to successful completion.
- Promoted team collaboration for more innovative solutions in projects.
- Fostered a positive work environment, enhanced team productivity substantially.
- Utilised advanced project management tools for superior tracking and reporting.
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Integrated new technologies into existing systems for improved functionality.
- Strengthened stakeholder relationships through regular updates and clear communication.
- Led cross-functional teams to achieve project goals on time.
- Streamlined processes using lean methodologies, improved operational efficiency significantly.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
- Planned staff and resources within business budgets for minimised expenditure.
- Made sure contractual obligations were met ahead of agreed service delivery.
- Implemented organisational policies for smooth service delivery.
Senior IT project manager / CIO
Poker Stars
Isle of Man, UK
05.2006 - 11.2009
- Led cross-functional teams for successful implementation of IT projects.
- Delivered efficient project management by overseeing all phases of the software development lifecycle.
- Managed vendor relationships, securing beneficial terms and conditions.
- Negotiated contracts with vendors, secured cost-effective services and products.
- Ensured quality assurance procedures were adhered to, maintaining high standards across all deliverables.
- Coordinated system testing activities, ensured all functionalities performed as expected before launch.
- Recommended technical solutions to enhance operational efficiency and effectiveness.
- Monitored risk management processes for optimal mitigation of potential issues.
- Advised on process improvements based on performance metrics analysis.
- Developed detailed project plans to ensure timely completion of tasks.
- Provided leadership during crisis situations, resulted in swift resolution without major disruptions.
- Conducted post-project reviews with lessons learned incorporated into future strategies for continuous improvement.
- Assessed project requirements and identified appropriate resources needed for execution.
- Implemented Agile methodologies to increase team productivity and efficiency.
- Conducted risk assessments and implemented mitigation strategies.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Developed and maintained comprehensive project documentation, aligning with business objectives.
- Facilitated regular team meetings and status updates, promoting clear communication and alignment.
- Led end-to-end project lifecycles, achieving on-time and within-budget delivery of IT initiatives.
- Analysed system and software requirements to meet operational needs.
- Controlled department budgets by sourcing cost-effective solutions.
- Sourced new and emerging technologies to optimise information services.
- Designed custom database systems for easier access to essential information.
- Designed robust network infrastructure for enhanced data security.
- Designed robust technology infrastructure, bolstering company's IT capabilities.
- Simplified complex business processes by integrating ERP solutions.
- Utilised ERP systems to streamline procurement processes.
- Utilised CRM software effectively, improving data management efficiency.
- Utilised CRM software for streamlined customer relationship management.
- Collaborated with designers for unique product development.
- Designed efficient network architecture, resulting in more reliable connectivity.
- Recommended security controls for risk mitigation.
- Maintained security systems, safeguarding company data.
Senior project manager
Norwich Union
Liverpool, UK
02.2002 - 01.2006
- Facilitated change management processes, enhancing operational efficiency.
- Resolved conflicts between team members promptly, minimising downtime in the workflow.
- Conducted risk assessments to mitigate potential disruptions on projects' timeline or budget.
- Streamlined operations by implementing best practices in project management.
- Balanced multiple projects simultaneously, demonstrating strong time-management skills.
- Coordinated with stakeholders to meet project objectives.
- Improved team performance through regular training sessions and workshops.
IT project manager
Siemens / Bank of Ireland
dublin, Ireland
04.1996 - 05.2002
IT manager
British Petroleum
Scotland, UK
02.1996 - 04.1998
IT technical support specialist
National Power
Birmingham, UK
06.1990 - 01.1994
Education
Master of Science - Computer Engineering
University of Canterbury
UK 06.1990 - 03.1994
Doctor of Philosophy - Computer Science and Technology
Canterbury University
UK 05.1995 - 01.2000
Skills
- IT infrastructure understanding
- Efficient delegation
- PMP certification
- PMP certification
- Project Management Course Prince 2
- Project Management Agile
- Project management SCRUM
- Project management Waterfall
- Project management course Scrum (green belt) six sigma standards
- ITIL COURSE COMPLETED
- CCNA
- MCP Microsoft Certified Professional
- SAP HANNA Systems planning and integration system support
- Microsoft Office 97 / 2003 (Microsoft Approved)
- Time management course
- VMware 401ESXi administration course
Timeline
Senior technical project manager
HSE Health
02.2025 - Current
Senior technical project manager
HIQA Health
02.2024 - 03.2025
Senior project director
Diebold Nixdorf
06.2023 - 02.2024
Head of projects
Gold Core
03.2023 - 06.2023
Senior technical project manager / Consultant
CSS LTD
03.2018 - 01.2023
CTO / Head PMO
Touch International
03.2017 - 05.2019
Head of projects PMO
Saudi Mining Company
01.2015 - 02.2017
IT operations project manager
MAN / VW
12.2009 - 01.2015
Senior IT project manager / CIO
Poker Stars
05.2006 - 11.2009
Senior project manager
Norwich Union
02.2002 - 01.2006
IT project manager
Siemens / Bank of Ireland
04.1996 - 05.2002
IT manager
British Petroleum
02.1996 - 04.1998
Doctor of Philosophy - Computer Science and Technology
Canterbury University
05.1995 - 01.2000
IT technical support specialist
National Power
06.1990 - 01.1994
Master of Science - Computer Engineering
University of Canterbury
06.1990 - 03.1994
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