JOHN ONYEMACHI
Cork
Summary
As a strong communicator with excellent organizational and time management skills, efficiently manages multiple projects simultaneously while adhering to strict deadlines. Problem-solving skills are top-notch, allowing quick thinking and action to find creative solutions. Detail-oriented and customer-focused with a knack for working well in teams. Eager to contribute skills and knowledge to the field as a Computer Science graduate from Griffith College.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
Eirecom Ltd Dublin
09.2023 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
BARTENDER
OLD OAK
11.2022 - 05.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Kept bar presentable and well-stocked to meet customer needs
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Obtained cash bank and stocked service bar to prepare for operation
- Crafted special drink and cocktail menu items for seasonal offerings
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
ACCOMODATION ASSISTANT
MALDRON HOTEL
07.2022 - 10.2022
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
CUSTOMER ASSISTANT/TILL OPERATOR
WOODIES DIY
01.2022 - 06.2022
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Managed efficient cash register operations
CUSTOMER ASSISTANT
TESCO
11.2021 - 01.2022
- Helped customers locate products and checked store system for merchandise at other sites
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Engaged in friendly conversation with customer to better uncover individual needs
- Managed efficient cash register operations
Education
Bachelor of Science - Computer Science
Griffith College
09.2025
Skills
- Fast learner
- Attention to detail
- Multi-tasking skill
- Problem solving skills
- Positive Customer Engagement
- Call logging
- Email correspondence
- Billing coordination
- Call center experience
- Data entry
- Customer relationship management
- Upselling techniques
- Stress management
- CRM software
- Health codes compliance
- Basic accounting
Additionalinformation - Classrepyear
2019
Timeline
Customer Care Representative
Eirecom Ltd Dublin
09.2023 - Current
BARTENDER
OLD OAK
11.2022 - 05.2023
ACCOMODATION ASSISTANT
MALDRON HOTEL
07.2022 - 10.2022
CUSTOMER ASSISTANT/TILL OPERATOR
WOODIES DIY
01.2022 - 06.2022
CUSTOMER ASSISTANT
TESCO
11.2021 - 01.2022
Bachelor of Science - Computer Science
Griffith College
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