JOHN O MAHONY
Kilworth
Summary
Results-oriented Senior Sales Specialist with a proven record in driving sales growth and customer acquisition. Strong in strategic planning, relationship building, and team leadership. Achieved notable impact on revenue generation through effective negotiation and closing techniques. Consistently successful in identifying new business opportunities and maintaining high-level client relationships.
Overview
15
15
years of professional experience
Work History
Senior Sales Specialist
KASEYA
Dublin, Ireland
12.2020 - 07.2024
- Exceeded sales quotas, achieving over 100% of targets each year, contributing $8M annually to company revenue.
- Received recognition for top opportunity generation.
- Maintained consistent quarterly sales pipeline averaging 180 opportunities
- Facilitated seamless transition through all sales stages, ensuring successful completion.
- Conducted customer outreach campaigns to generate new business opportunities.
- Established relationships with key decision makers within target organizations.
- Gathered customer requirements and identified potential IT solutions to meet their needs.
- Oversaw POC management from inception to completion
- Negotiated pricing, terms and conditions with customers.
- Customized product presentations to meet the specific needs of different client groups
- Coached junior team members, elevating sales team efficiency
- Influenced future product road-maps through effective communication of actionable insights
- Led product demonstrations and presentations at trade show events in EMEA
Senior Account Executive
AT&T Cybersecurity
Cork, Ireland
04.2015 - 03.2020
- Directed business development across EMEA and APAC regions, surpassing sales targets consistently.
- Achieved 2019's highest TCV order through successful negotiation and securing of $1.5M deal.
- Bolstered relationships with distribution partners and VARs.
- Consistently achieved a sales cycle average of 21 days.
- Balanced mix of leads including 50% inbound, 40% channel-sourced, and 10% self-sourced.
- Presented engaging corporate pitches, live and online, to senior executives.
- Led 14-day POCs, delivering comprehensive support for smooth transitions to production
- Stayed current with industry trends, enhancing product positioning.
- Delivered superior post-sale support, ensuring client satisfaction.
- Facilitated comprehensive training for channel partners.
- Attended trade shows and conferences in order to network with potential partners.
Account Manager
Solarwinds
Cork, Ireland
03.2014 - 04.2015
- Managed business expansion strategies within EMEA, hitting set revenue benchmarks regularly.
- Secured $80K contract on debut day, showcasing rapid adaptability.
- Cultivated lasting customer relationships by resolving inquiries promptly.
- Implemented proactive strategies to drive sales through direct contact.
- Led management of sales pipeline, ensuring effective oversight at all stages.
- Showcased SolarWinds' strengths through impactful presentations.
- Partnered with marketers to ensure consistency between sales tactics and promotional campaigns, enhancing lead conversion rates.
- Monitored market landscape for effective product positioning.
- Contributed to the continuous improvement of sales processes by providing feedback and insights from the field, leading to more effective sales strategies and customer outreach.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Manager
Zevas Communications
Cork, Ireland
09.2012 - 09.2013
- Guided sales team handling inbound and outbound operations, achieving company goals
- Optimized sales channels through web applications, VoIP, email, live chat and contact forms
- Provided targeted coaching for improved productivity
- Surpassed KPIs and SLAs via strategic planning
- Developed and implemented operational practices and procedures that streamlined daily activities, improving overall team efficiency
- Directed process optimizations resulting in a rise in team conversions from 18% to 35%
- Conducted thorough analysis and reporting on all campaign activities, providing actionable insights for future strategies
- Facilitated smooth communication among cross-functional groups and clients
- Skillfully navigated and addressed complex operational challenges
- Directed forecasting and roster management, maintaining operational continuity
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Team Leader
Amazon.co.uk
Cork, Ireland
10.2009 - 09.2012
- Spearheaded formation and deployment of Digital Specialist Kindle Team
- Engineered comprehensive mentoring programs that resulted in substantial improvements in customer satisfaction metrics
- Coordinated deployment for streamlined documentation and roster availability
- Managed team of 35 agents, maintaining operational efficiency and high productivity standards
- Maintained optimal performance metrics through consistent monitoring of service levels
- Worked with stakeholders to implement Amazon.com processes and tools
- Ensured the successful implementation of new tools and processes, aligning team activities with Amazon's evolving business requirements
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Education
Leaving Certificate -
Deerpark CBS
01.1992
Skills
- Prospecting and Outreach Skills
- Sales Forecasting
- Account Management
- Project Management
- Strategic Negotiation Skills
- Product Specialist
- Team Management
- Customer Service Excellence
- Cross-functional Collaboration
- Predictive Dialling
- Solution Selling
- Customer Engagement
- Pipeline Management
- Strategic Thinking
- Revenue Generation
- Technical Demonstrations
- Lead Generation
- Account penetration
References
Sherrie, Savage, Director, +44 7887835558, Kaseya, Reporting Manager
Accomplishments
- Consistently exceeded annual sales targets at Kaseya, achieving over 100% quota attainment each year, generating $8M annually, and earning President's Club honours for three consecutive years.
- Secured a record-breaking $1.5M total contract value (TCV) order from the UK Ministry of Defence at AT&T, marking the largest deal of 2019.
- Achieved 120% of quota attainment at AT&T in both 2018 and 2019, for exceptional sales performance across the EMEA and APAC regions.
- Within one year grew APAC region from 250K per year to over 1 Million in revenue.
- Led successful sales initiatives and strategic account management, driving significant revenue growth and expanding market presence.
- Consistently recognised for top-tier performance and contribution to overall company growth, maintaining a solid record of sales excellence.
Personal Skills:
- Proactive Approach
- Resourcefulness
- Effective Communication
- Analytical Thinking
- Problem-Solving
- Attention to Detail
- Mentoring and Coaching
- Leadership
- Time Management
- Strong Work Ethic
OTHER EXPERIENCES
- CUSTOMER SERVICE TEAM LEAD AMAZON.CO.UK. CORK OCT 2006-OCT 2009
- SKY WINBACK TEAM LEAD RESPONSE HANDLING LIMITED. GLASGOW/NOV 2004 - SEPT 2006
- TED DUNNE ENTERTAINMENT 1993-2007 MERCHANT GROUP. CORK 1998-1999 MURPHY S ALUMINUM 1991-1998 BARMAN 1990-1991
Timeline
Senior Sales Specialist
KASEYA
12.2020 - 07.2024
Senior Account Executive
AT&T Cybersecurity
04.2015 - 03.2020
Account Manager
Solarwinds
03.2014 - 04.2015
Sales Manager
Zevas Communications
09.2012 - 09.2013
Team Leader
Amazon.co.uk
10.2009 - 09.2012
Leaving Certificate -
Deerpark CBS
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