John O'Connor
Dublin
Summary
Experienced Retail and Area Sales Manager. Looking for the following roles.
Area / Sales manager.
Business Development Manager.
Account Manager.
Operations Manager
Retail Store Manager.
Open To Discuss Other Opportunities
Overview
24
24
years of professional experience
Work History
Area Sales Manager UK & Ireland
Humm-Group (Finance)
02.2019 - 09.2024
- Area Sales Manager for 400+ partner stores Ireland & UK managing each account to ensure all staff in stores are fully trained to offer Humm finance to customers as a payment option to maximize every sale opportunity instore and online.
- Business Development. Contacting new companies to explain to them the benefits of offering Humm finance to their customer and how it can grow their business turnover and margins to take bigger market share through instore and online opportunity
- Marketing. Working with partners and our marketing teams to create opportunities through social media, email campaigns, TV & Radio and supporting live events.
- UK Working with UK brokers to onboard new partners and setting them up for online customers and training managers and staff on the process of using Humm to take payments instore from customers looking to spread the cost of a purchase.
- Relationship Management. Working with retailers to insure they have everything they need to create the best customer experience to help grow their business. This would be via regular managers meetings to discuss whats working well and areas that may need to more focus Setting new targets and goals for each quarter.
- Customer Services. Helping customers trouble shoot any issues they may have completing an online application or purchase. Dealing with customer complaints. Supporting the call centre during peak season.
- Debt Management. Following up with retailers who have been paid but have failed to deliver goods or services.
- Other. Supporting the credit & risk team to screen applications for fraudulent documents during peak times
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Maintained friendly and professional customer interactions.
- Generated monthly and annual sales reports to determine growth and areas requiring improvement.
- Monitored sales team performance and provided training to help reach targets.
- Negotiated with vendors to provide cost-friendly contracts.
Assistant Manager, Furniture Department
Harvey Norman Ireland Rathfarnham
10.2012 - 02.2019
- Transferred from the Computer Department to the Furniture Department in March 2017 as I was eager to expand my knowledge of the overall business of Harvey Norman Ireland.
- Duties: Achieving month to month targets
- Present and sell company products and services to current and potential clients
- Develop and maintain sales materials and current product knowledge
- Training newly hired staff
- Trouble-shooting
- Back Office duties such as debtor reports, negative stock reports etc
- Develop and implement special sales activities to reduce aged stock
- Prepare action plans and schedules to identify specific targets
- Processing finance applications for finance-seeking customers
- Processing Online Sales
- Booking stock on and off the system
- Delegating tasks
- Weekly mini stock takes
- Merchandising for Model Store
- Contacting and liaising with suppliers
- Training work experience students from local secondary schools and third level institutions
- Authorising refunds
- Opening and closing store.
Assistant Store Manager
PC World / Currys Superstore
08.2006 - 10.2012
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
Roofing Contractor
CCR Roofing
07.2000 - 09.2006
- Installed asphalt shingles, metal roofs, and other types of roofing products.
- Assisted in the preparation of cost estimates for roofing projects.
- Ensured that all safety protocols were followed during roofing operations.
- Repaired damaged roofs using appropriate tools and techniques.
- Cut and shaped roofing material to fit specific areas of the roof structure.
- Operated power tools such as saws, drills, and nail guns safely and efficiently.
- Provided technical guidance to junior staff members regarding proper installation methods of various roof components.
- Removed old roof coverings prior to installation of new ones.
- Applied waterproof coatings to ensure long-term protection from water damage.
- Installed flashings around chimneys, skylights, dormers, ridges, valleys, walls, vents and other protrusions in order to prevent water leakage into the building's interior space.
Education
Blakestown Community School
Dublin 06-1997
Skills
- Market and competitive analysis
- Consultative and relationship selling
- Territory and account management
- Contract Review
- Presentations and proposals
- Sales Enablement
- Sales Training
- Pipeline Management
- Territory Management
- Competitor Analysis
- Account Monitoring
- Complex negotiations
- Relationship Building
- New Account Development
Accomplishments
- Awarded Platinum Award for finishing as top sales executive in Harvey Norman Ireland in 2013, 2014, 2015, 2016 and 2017.
- FETAC Level 5 First Aid.
- Apple Sales Professional 2007 to 2017.
- Microsoft Sales Professional 2007 to 2017.
References by request.
Timeline
Area Sales Manager UK & Ireland
Humm-Group (Finance)
02.2019 - 09.2024
Assistant Manager, Furniture Department
Harvey Norman Ireland Rathfarnham
10.2012 - 02.2019
Assistant Store Manager
PC World / Currys Superstore
08.2006 - 10.2012
Roofing Contractor
CCR Roofing
07.2000 - 09.2006
Blakestown Community School
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