John Murray
Dublin,Ireland
Summary
Dedicated and detail-oriented professional with a strong background in airport security and customer service excellence. Demonstrates adaptability and fast learning in high-pressure environments, excelling in decision making under pressure. Proficient in communication and customer service, with a keen understanding of emergency response and security protocols. Skilled in handling complaints with great organisational skills and sharp attention to detail. Familiarity with apprenticeship standards enhances the ability to contribute effectively to team goals. Committed to leveraging these competencies towards achieving excellence in future roles.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Airport Customer Care Agent
OCS Group
Dublin, Ireland
10.2022 - 05.2025
- Assisting passengers with reduced mobility and disabilities throughout DAA
- Enhancing customer satisfaction with swift resolution of complaints and issues
- Operating specialized mobility equipment, ensuring passenger safety and comfort
- Communicating effectively with the Team Leader and Control Department regarding PRM assistance
- Ensuring compliance with flight procedures, verifying boarding cards and flight information
- Guiding/training new hires through comprehensive onboarding processes, accelerating their understanding of company protocols and responsibilities
- Liaising with airline representatives, fostering enhanced communication and cooperation
- Ensuring compliance with aviation laws through diligent monitoring and enforcement
Airport Search Unit Officer
DAA
Dublin, Ireland
06.2022 - 09.2022
- Screened passengers, staff, and visitors per regulatory security protocols
- Conducted body and bag searches, and operated screening equipment
- Controlled access to restricted areas and enforced authorized entry
- Informed passengers about prohibited items and procedures
- Responded to incidents, coordinating with security for resolution
- Assisted in emergency response situations
- Handled sensitive information with discretion and professionalism
Sales and Customer Assistant
LIDL
Stillorgan, Ireland
02.2022 - 06.2022
- Upheld high service standards to build customer loyalty
- Complied with food safety and HACCP standards
- Operated till systems smoothly, streamlining check-out process for customers
- Maintained stock levels and managed waste control
Sales Assistant / Waiter (Volunteer)
Filo Cafe
Glasnevin, Ireland
12.2020 - 01.2022
- Handled cash/card payments and ensured hygienic food service
- Operated till systems correctly, ensuring accurate transactions
- Assisted in inventory management for optimal stock control
Hotel room attendant
Handel’s Hotel
Dublin, Ireland
06.2021 - 08.2021
- Delivered prompt and efficient laundry service to contribute to overall positive guest experience
- Cultivated a welcoming atmosphere by preparing rooms prior to guest arrival meticulously
- Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly
Cleaning Team Member (Short-Term Role)
Moore Cleaning Services
Dublin, Ireland
04.2021 - 06.2021
- Maintained clean, safe environments per health protocols
- Performed inspections and tailored cleaning based on needs
- Checked stock levels regularly; avoided shortage of necessary cleaning supplies
- Maintained hygiene for a healthier student environment by disinfecting classrooms and washrooms
Postal Service Worker (Seasonal Role)
An Post
Finglas, Ireland
11.2020 - 01.2021
- Sorted, and delivered mail efficiently during peak periods
- Handled and transported packages securely
- Performed general office duties and administrative support when needed
- Ensured accurate mail delivery by sorting and organising letters and parcels
- Prioritised workload effectively to meet all deadlines
Virtual Customer Service Associate (Short-Term Role)
Amazon
Dublin, Ireland
03.2020 - 04.2020
- Resolved account and billing issues for customers
- Provided troubleshooting and product support
- Processed orders promptly ensuring a positive shopping experience for customers
- Maintained up-to-date knowledge, resulting in effective product promotion
Skills
- Critical Thinking & Problem-Solving
- Teamwork & Collaboration
- Adaptability & Fast Learning
- Decision Making Under Pressure
- Strong Communication & Customer Service skills
- Emergency Response & Fire Safety
- Familiarity with apprenticeship standards
- Great organisational skills and sharp attention to detail
- Complaint handling proficiency
- Security protocol understanding
Certification
- QQI Level 4 in Guarding Skills – International Centre for Security Excellence (2020)
○ License Number: EM209090/26 (Valid until 08/06/2026)
- Full driving license [B]
- Passenger Cabin Screener Certified (Body Search, Bag Search, ETD)
- Lift Truck Operator Certification
Timeline
Airport Customer Care Agent
OCS Group
10.2022 - 05.2025
Airport Search Unit Officer
DAA
06.2022 - 09.2022
Sales and Customer Assistant
LIDL
02.2022 - 06.2022
Hotel room attendant
Handel’s Hotel
06.2021 - 08.2021
Cleaning Team Member (Short-Term Role)
Moore Cleaning Services
04.2021 - 06.2021
Sales Assistant / Waiter (Volunteer)
Filo Cafe
12.2020 - 01.2022
Postal Service Worker (Seasonal Role)
An Post
11.2020 - 01.2021
Virtual Customer Service Associate (Short-Term Role)
Amazon
03.2020 - 04.2020
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