JOHN ILUNGA
Waterford
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level electrical apprentice position. Ready to help team achieve company goals. Looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Appointment Agent
Relatecare
09.2023 - Current
- Enhanced client satisfaction with timely scheduling and rescheduling of appointments, ensuring smooth operations.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Collaborated with team members to improve overall productivity and maintain a high level of service quality.
Sales Assistant
Electrical Ireland (Abtran)
03.2021 - 09.2023
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Ensured compliance with company policies and industry regulations while processing client billings, minimizing legal risks and potential fines.
- Processed over 300 incoming payments and outgoing refunds each week.
Education
No Degree - Molecular Biology & Biopharmaceutical Science
Southeast Technology University (SETU)
Waterford 09.2026
OTC Certificate - Pharmacy Assistant
Waterford College of Further Education
Waterford 05.2020
Leaving Certificate - High School , Ireland
St Mary's CBS
Enniscorthy, Ireland06.2018
Skills
- Excellent time management
- Excellent organization skills
- Attention to Detail
- Good communication skills
- Team player
- Interpersonal skills
- Problem solving
- Appointment Scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Hobbies
Football
Reading books
Gym
Video editing
Languages
English, Swahili, French, Nyanja
Native language
Timeline
Appointment Agent
Relatecare
09.2023 - Current
Sales Assistant
Electrical Ireland (Abtran)
03.2021 - 09.2023
No Degree - Molecular Biology & Biopharmaceutical Science
Southeast Technology University (SETU)
OTC Certificate - Pharmacy Assistant
Waterford College of Further Education
Leaving Certificate - High School , Ireland
St Mary's CBS
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