JOHN FARRELL
Summary
Results-driven IT professional specialising in Microsoft Teams administration, Meraki fundamentals, vSphere management, and Citrix server administration. Skilled in optimising IT infrastructure to enhance communication and operational efficiency. Focused on utilising technical expertise to foster innovation and advance organisational objectives.
Overview
22
22
years of professional experience
Work history
Senior UC Solutions Engineer
Hertz
Swords
2023.06 - 2026.09
- Led global MS Teams deployment for Hertz, supporting collaboration modernization alongside O365 and Azure administration.
- Managed O365 and Azure services to optimise organisational productivity and cloud solutions.
- Managed Cisco IPT systems including CUCM, UCCX, and UCCE for unified communications.
- Administered RingCentral and NICE InContact systems for effective customer service operations.
- Managed Orange Business services to improve communication and streamline operational processes.
- Administered Fortinet network security solutions to protect organisational data.
- Oversaw Meraki network infrastructure to maintain connectivity and performance.
- Executed VMware VDI server migrations to improve virtual desktop infrastructure.
- Administered Jira software to facilitate project tracking and team collaboration.
- Oversaw TEM Force software for telecom expense management and usage analysis to support financial oversight.
- Managed Esker Fax services in Europe to streamline communication and document workflows.
Senior IT analyst
Hertz Europe Service Centre
Swords, Co. Dublin
2007.07 - 2023.06
- Managed project implementation to align IT systems with organisational goals and timelines
- Supported VMWare infrastructure to ensure optimal performance and availability of virtual environments
- Maintained Citrix farm and servers to provide reliable access to applications for end users
- Active directory administration
- Point of Escalation for 2nd level support
- Cisco IPT Call Manager Administrator
- Administrator for Aspect ACD
- Administrator for Damovo PABX telecom systems
- Performed routine updates to Windows operating systems to ensure security and stability.
- LANDesk administration
- Server construction and maintenance
- Organisation of large large-scale moves and installations
PC support Analyst / Team coordinator
Hertz Europe Service Centre
Swords, Co. Dublin
2006.01 - 2007.07
- Resolved complex troubleshooting challenges, enhancing user satisfaction and system reliability
- Organised and maintained trouble ticket levels to ensure timely resolution of user issues
- Delegated workload among PC support analysts to optimise team resources and improve response times
- First point of Escalation
- Conducted regular maintenance on hardware systems
- Configured Blackberry devices for users
- Provided support for Lotus Notes application
- PC Image installation and creation
- Remote installation of applications
- Daily Checks to ensure all systems are operational
- VERITAS Commvault Galaxy Backup
- Symantec Backup Exec
PC support analyst
Hertz European Service Centre
Swords, Co. Dublin
2005.03 - 2005.08
- Resolved technical support tickets by diagnosing and fixing user issues.
- Executed software updates on PC systems, enhancing security and ensuring functionality for end-users.
- Managed laptop encryption project, safeguarding sensitive data and ensuring compliance with security protocols.
- Assembled personal computers to meet specifications and maintain quality standards for optimal user experience.
Education
Degree - Computing Information Technology Management
Institute of Technology Carlow
Carlow, County CarlowDiploma - Computing Systems Management
Institute of Technology Carlow
Carlow, County CarlowHigher Certificate - Computer Networking & Optical Communications
Institute of Technology Carlow
Carlow, County CarlowSkills
- Microsoft Teams administration
- Cisco IPT management
- Unified communications strategy
- Virtual infrastructure management
- Network optimisation
- Remote access solutions
- SQL database administration
- Knowledge of iot technologies
- Innovative thinking
- Cloud-Based systems understanding
- IT incident management
Timeline
Senior UC Solutions Engineer
Hertz
2023.06 - 2026.09
Senior IT analyst
Hertz Europe Service Centre
2007.07 - 2023.06
PC support Analyst / Team coordinator
Hertz Europe Service Centre
2006.01 - 2007.07
PC support analyst
Hertz European Service Centre
2005.03 - 2005.08
Degree - Computing Information Technology Management
Institute of Technology Carlow
Diploma - Computing Systems Management
Institute of Technology Carlow
Higher Certificate - Computer Networking & Optical Communications
Institute of Technology Carlow