John Devaney

Diagnosed VPN connectivity issues, ensuring secure connections by resolving IPSec, SSL VPN, and L2TP tunnel problems.

Troubleshot networking issues, enhancing system performance through resolution of routing, NAT, VLANs, and firewall configurations.

Replicated customer issues in lab environments, enhancing troubleshooting effectiveness and accelerating resolution times.

Analyzed system logs and debugging information to identify root causes of network problems.

Supported firmware upgrades and recovery procedures, optimizing device configurations for improved performance.

Escalated complex cases to engineering teams with comprehensive diagnostics.

Provided IT support to internal staff across multiple departments.
Diagnosed and resolved hardware, software, and system issues to maintain operational efficiency.
Installed and configured Windows systems, peripherals, and user workstations.
Supported Microsoft Office applications and general desktop environments.
Deployed antivirus software and essential applications on new machines to ensure secure and standardised system builds.