John Baby
Cork
Summary
Cybersecurity professional, transitioning from 4+ years of VoIP engineering experience to SOC Analyst. Skilled in threat detection, log analysis, and incident response, with hands-on expertise in relevant tools and frameworks. Proven ability to secure network infrastructure through roles managing Avaya UC systems, implementing ISO 27001 standards, and leading SIP-based IDS development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ICT Engineer
Kuwaiti Danish Dairy Company
Sabhan
01.2019 - 08.2023
- Administered and maintained Avaya Aura Unified Communications systems like Session Manager, Communication Manager, System Manager, SBC, Call logger, Gateways, Client application, Call Recorder, etc
- Monitored server performance and conducted regular maintenance checks
- Implemented changes to existing configurations as required
- Documented repair processes and helped streamline procedures for future technical support actions
- Monitored ongoing service requests to verify timely and satisfactory Completion
- Scheduling and initiating the backup of Avaya servers to local and remote servers
- Experience in supporting Call Centre operations
- Administration of virtual machines through VMware vCenter
- Maintaining asset inventory and purchasing assets as per the requirement
- Familiar with the ITIL framework
- Interoperating with third-party support team for implementation and problem rectification
- Part of IS0 27001:2013 Information Security Management system Standard implementation project
- Part of the Avaya Aura upgrade project (Release 7 to Release 8)
Education
Master of Science - Cyber Security
Munster Technological University
Cork, Ireland09.2024
Bachelor of Technology - Electrical And Electronics Engineering
Sahrdaya College of Engineering And Technology
Kerala, India04.2015
Skills
Technical skills:
- Incident response management
- Log analysis
- Intrusion detection system operation
- Digital forensic analysis
- ISO standards expertise
- Network traffic analysis
- Wireshark
- Virtualization technologies
- SIP protocol
- Microsoft Visio
- Microsoft Office
Frameworks & Standards:
- ISO 27001
- GDPR
- PTES
- MITRE ATT&CK
- NIST SP 800-115
- OWASP
Certification
- CompTIA Security+, CompTIA, 29/01/25
- Cisco Certified Network Associate, Cisco, 03/01/22
- Avaya Certified Implementation Specialist, Avaya, 08/01/22
- SIP School Certified Associate Elite, The SIP School, 07/01/22
Trainings
- ITIL4 Foundation Training, SMCE, 03/01/23
- Threat Visualizer Essentials, Dark Trace, 02/01/20
Languages
- English - Proficient
- Malayalam - Proficient
- Hindi - Intermediate
Timeline
ICT Engineer
Kuwaiti Danish Dairy Company
01.2019 - 08.2023
Master of Science - Cyber Security
Munster Technological University
Bachelor of Technology - Electrical And Electronics Engineering
Sahrdaya College of Engineering And Technology
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