Johannes Gouws

• Directed Raheen inventory control process to enhance accuracy and efficiency.
• Managed a team of analysts, delivering insights on supply chain performance metrics.
• Oversaw budgeting procedures to ensure financial alignment with strategic objectives.
• Conducted annual performance reviews, implementing merit-based compensation adjustments.
• Organised financial and operational data to support budgeting and forecasting activities.

• Partnered with senior leadership to deliver strategic financial insights, guiding business planning and SIOP decision-making.
• Led budgeting, forecasting, and long-range financial planning to align financial targets with operational and supply chain goals.
• Developed and refined financial models and dashboards to enhance forecasting accuracy, KPI visibility, and scenario planning.
• Conducted variance and performance analyses to identify key business drivers and support proactive course correction.
• Collaborated cross-functionally with Sales, Operations, and Supply Chain teams to optimize resource allocation and profitability.
• Mentored emerging finance professionals and supported budget owners to drive accountability and financial discipline

Performance & Business Management

• Partnered with senior leadership to define departmental KPIs, track performance, and deliver actionable insights to key stakeholders.
• Led annual and long-range business planning, including commercial budgeting, monthly forecasting, and performance reviews to identify risks and growth opportunities.
• Produced and presented monthly performance reports and strategic reviews, translating financial and operational data into clear business actions.
• Collaborated cross-functionally within the SIOP framework to align sales, operations, and financial objectives.
• Provided mentorship and developmental feedback to team members, fostering high performance and professional growth.

• Lead and motivate small team providing commercial support and target setting processes to key operational areas, such as invoice tracking & A/C reconciliation. Oversee alignment of workforce management plans with demand forecasts to support budgeted plans.
• Provide commercial insight and recommendations (through operational modelling, risk analysis and forecasting) to support strategic initiatives, including sustainable customer-centric growth through efficient operations and quality customer services.
• Demonstrate excellent communication and interpersonal skills, building strong collaborative relationships with key internal stakeholders and external outsourcing partners, ensuring understanding of goals, requirements and challenges.
• Collaborate as part of multi-disciplinary cross-functional teams to support business planning, cost control, process/productivity improvement and risk management.
• Budget planning and support business case development for proposed projects. Ensure consistent adherence to internal/external budgets and support delivery and maintenance of third-party contractual agreements.
• Deliver departmental Sales performance & Opex reports on a monthly and quarterly basis, ensuring visibility of costs versus budget for all Cost Centre owners.

• Delivered insightful business MI that enhanced operations management.
• Proactively analysed and recommended improvements to delivery of Sales & Marketing KPIs. Identified impactful trends/issues arising across sales channels and other Depts. Developed and built KPI dashboards to improve performance management.
• Evaluated systems, processes and reports for inefficiencies and made/implemented recommendations for improvements and enhancements.
• Primary IT Point of Contact for Sales; working on automation projects from initial requirements definition/analysis/ design & testing through to post-release.

• Demonstrated strong quality and compliance focus, contributing to the delivery of the customer care QA programme. Developed QA profiles at both team and agent level and supervised QA performance.
• Produced insight on performance against QA benchmarks, identifying trends, highlighting knowledge/process gaps and working with all teams to enhance training and work processes with Operations Team and other relevant stakeholders. Conducted individual case analysis to sample quality and provide accurate reporting.

• Spent 6 months travelling