Johanna Doyle
Dundalk
Summary
Dedicated Accounts Receivable Specialist with 10 years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Accounts Receivable & Collections Specialist
VIDA LIVING LTD
Dundalk , IRELAND
2020.08 - Current
- Assisted in the month-end closing process by preparing journal entries related to Accounts Receivable transactions.
- Generated, mailed and monitored invoices.
- Tracked changes in customer's financial status through review of credit reports.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Negotiated payment arrangements with customers who are unable to pay their full balance due upon receipt of invoice.
- Maintained accurate records of all collections activities, customer account statuses and payment plans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked closely with upper management on strategic initiatives aimed at improving overall collections performance.
- Ensured compliance with applicable laws and regulations governing Accounts Receivable and Collections activities.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Answered customer questions regarding account discrepancies or problems.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Negotiated credit extensions and waivers when necessary.
- Prepared monthly financial statements related to Accounts Receivable balances and activity.
- Analyzed aging reports to identify trends in delinquent payments or overdue accounts.
- Received payments and posted amounts to customer accounts.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Assisted in streamlining accounts receivable process by identifying areas for performance improvement.
Credit Controller
OXIGEN ENVIRONMENTAL LTD
Dundalk , IRELAND
2014.04 - 2020.08
- Provided support on all aspects of the accounts receivable process.
- Initiated legal action against delinquent debtors where necessary.
- Participated in the development and implementation of new policies and procedures relating to credit control operations.
- Maintained financial records and updated account information as needed.
- Executed periodic budgeting and modeling to project monthly cash requirements.
- Monitored customer accounts to detect fraudulent activity.
- Followed up on any outstanding payments in a timely manner.
- Handled customer inquiries regarding payment status or account balances.
Education
High School Diploma -
SACRED HEART
DROGHEDA 2004-06
Skills
- Payment Processing
- Dispute Resolution
- Microsoft Office
- Bank Reconciliation
- Payment Tracking
- Excel Proficiency
- Credit Management
- Credit and Collections
- Adjustment Posting
- Billing Dispute Resolution
- Payment Management
- Investigative Research
- Statement Issuing
- General Ledger
- Policy Development
- Research and Due Diligence
- Finance
- Accounts Receivable
- Invoicing Proficiency
- Microsoft Excel
- Payment Posting
- Collections
- Bookkeeping
- Process Improvements
- Account Reconciliation
- Statement Preparation
References
References available upon request.
Timeline
Accounts Receivable & Collections Specialist
VIDA LIVING LTD
2020.08 - Current
Credit Controller
OXIGEN ENVIRONMENTAL LTD
2014.04 - 2020.08
High School Diploma -
SACRED HEART
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