Joey Edwards

Started as an Office Centralisation Intern for 12 weeks, then offered a part-time fixed-term position as Office Specialist. Worked with the team to provide outsourced office services to Foodstuffs store banners in the programme, using the SAP system for various processes. Key tasks:

• Supporting transaction processing in areas such as accounts payable (parked invoices, GR/IR, vendor management, and vendor CNR reconciliation), Christmas Club/gift card reconciliation, GL reconciliation, and GRIR management.
• Collaborating with store staff to identify and resolve issues, recommending solutions to prevent recurrence.
• Highlighting process issues impacting store accuracy and efficiency.
• Being available for ad-hoc queries and providing limited coaching in areas of expertise.
• Gaining a clear understanding of processes, suggesting improvements, and helping put practical solutions in place.
• Offering great customer service and working well with stores, the centre, and other teams.
• Encouraging ongoing improvements to make processes more efficient and enhance customer service.

• Promoted to Senior Sales Assistant or Keyholder, overseeing daily operations and driving team success
• Gained knowledge of different pet species and their needs, helping customers make informed decisions about pet care products.
• Assisted in organizing in-store promotions, increasing sales and foot traffic.
• Addressed customer concerns quickly and professionally, turning negative experiences into positive ones.
• Worked with a diverse team, fostering an inclusive and collaborative environment.
• Supervised team members, ensuring daily operations met company standards and goals.
• Managed store security during closing hours, ensuring all doors, windows, and alarms were properly checked.
• Handled daily operations, including opening and closing the store, preparing lighting, registers, and displays.

• Developed strong customer service skills with the ability to listen to others, communicate effectively, and professionally solve problems.
• Ability to pay close attention to details, identify errors, and take corrective actions as needed.
• Time management to complete multiple tasks simultaneously in a short period.
• Working effectively in a fast-paced environment and remaining flexible, adaptable, and calm under pressure.
• Performed daily cash-up balancing and wastage procedures with a high degree of accuracy.
• Awarded employee of the month.

• Managed inventory and stocked shelves with a focus on attention to detail, ensuring high-quality produce was presented to customers
• Provided exceptional customer service by answering questions and making recommendations
• Utilized problem-solving skills to identify and resolve unexpected challenges such as produce spoilage
• Assisted in other countdown departments, including online orders, checkout operations, and the trolley and grocery departments