Joe Todd
Cork,CO
Summary
Accomplished professional with extensive expertise in customer service, account management, and B2B selling. Demonstrates a strong proficiency in Salesforce and new business development, leveraging comprehensive product knowledge to enhance customer relations and drive sales strategies. Skilled in training and development, performance management, and complaint resolution, with a proven track record in outbound field sales and prospecting. Committed to fostering long-term client relationships while pursuing opportunities for career advancement within dynamic sales environments.
Overview
7
7
years of professional experience
Work History
Business development manager
Simple Insurance Ltd
Cork, County Cork
07.2024 - Current
- Identify and target new business opportunities within the automotive industry, focusing on dealerships, repair shops, and individual customers.
- Build and maintain strong relationships with key stakeholders, such as car manufacturers, dealerships, insurance companies, and auto service centers.
- Research the vehicle warranty market to stay ahead of industry trends, competitor offerings, and customer demands.
- Develop strategies to expand the company’s market share by offering tailored warranty products that meet the needs of diverse customer segments.
- Work closely with the sales, marketing, and claims teams to create compelling product offerings and promotional materials for new clients.
- Prepare and present business proposals and product demonstrations to prospective clients, highlighting the benefits of comprehensive vehicle warranty plans.
- Negotiate terms and pricing of warranty contracts, ensuring both competitive offerings and profitable margins for the company.
- Monitor and analyze key performance metrics, such as customer acquisition, retention rates, and claims data, to identify opportunities for improvement.
- Manage and track the sales pipeline, ensuring timely follow-ups and conversions with prospects.
- Attend automotive industry events, trade shows, and networking functions to raise brand awareness and foster relationships with potential business partners.
- Report regularly to senior management on business development activities, progress towards targets, and any adjustments to strategy.
- Collaborate with the claims department to ensure smooth service delivery and uphold the company’s reputation for reliability and customer satisfaction.
Sales Account Manager
Fastway
Little Island, Cork
12.2023 - 07.2025
- Proactively seek out new business opportunities by identifying potential clients in need of courier services, including businesses and individual customers.
- Build and maintain strong, long-term relationships with current clients to ensure repeat business and customer satisfaction.
- Work closely with clients to understand their logistics and courier requirements, offering tailored solutions to meet their unique needs.
- Prepare and deliver compelling proposals, presentations, and service demonstrations to potential clients, showcasing the company's value proposition.
- Engage in contract negotiations, ensuring that service terms and pricing are competitive while also maintaining profitability for the company.
- Collaborate with the operations team to ensure that service delivery aligns with client expectations and timelines.
- Track and analyze key performance indicators (KPIs) related to delivery times, cost efficiency, and client satisfaction, making recommendations for improvements.
- Maintain a well-organized sales pipeline, ensuring regular follow-ups with prospects, tracking progress, and closing deals.
- Identify opportunities to offer additional courier services or upgrades to existing clients, increasing account revenue.
- Address any client concerns, resolve service issues, and ensure that all client needs are met in a timely and professional manner.
- Stay informed about industry trends, competitor offerings, and changes in the courier market to adjust sales strategies accordingly.
- Work with the marketing department to develop campaigns, promotional materials, and strategies that support sales efforts.
- Regularly update management on sales targets, achievements, and challenges, ensuring alignment with company goals.
- Attend relevant networking events, conferences, or trade shows to promote the company’s services and build relationships within the courier industry.
Service & Parts Manager
Sunbelt Rentals
Belfast , Antrim
11.2022 - 11.2023
- Oversee maintenance and repairs of plant machinery, ensuring minimal downtime and compliance with safety regulations.
- Manage service schedules, ensuring timely maintenance and efficient operations.
- Lead and support a team of service technicians, providing training and guidance.
- Diagnose technical issues, coordinate repairs, and implement cost-effective solutions.
- Maintain an optimal inventory of spare parts, ensuring availability while controlling costs.
- Build relationships with suppliers to secure competitive pricing and reliable stock levels.
- Monitor and analyze service performance, identifying areas for efficiency improvements.
- Develop and manage budgets for service and parts operations, ensuring profitability.
- Collaborate with hire and sales teams to enhance customer service and operational efficiency.
- Act as the main point of contact for customer service and technical support, ensuring quick issue resolution.
- Provide regular reports to senior management on service performance, costs, and operational challenges.
Breakdown Response Manager
Hireco
Belfast , Antrim
08.2021 - 10.2022
- Oversee the timely and efficient response to fleet breakdowns, ensuring minimal downtime and disruption to operations.
- Coordinate and manage breakdown response teams, ensuring proper resources and personnel are deployed quickly and effectively.
- Maintain a network of trusted contractors and service providers for emergency repairs and roadside assistance.
- Monitor fleet vehicles for potential mechanical issues, scheduling proactive maintenance to reduce the likelihood of breakdowns.
- Communicate with fleet managers and drivers to gather accurate information about breakdowns and determine the best course of action.
- Ensure breakdown incidents are logged, tracked, and reported for follow-up analysis and continuous improvement.
- Develop and implement standard operating procedures for handling breakdowns and emergencies, focusing on speed and safety.
- Maintain accurate records of all breakdowns, repairs, and services provided, ensuring compliance with company policies and industry regulations.
- Analyse breakdown trends and identify recurring issues, working with maintenance teams to develop long-term solutions.
- Provide training and support to fleet drivers on how to manage minor breakdowns and emergency situations effectively.
- Manage the breakdown response budget, ensuring that costs are controlled without compromising service quality.
- Evaluate and review performance metrics related to breakdown response times, repair quality, and customer satisfaction.
- Ensure that all breakdown response activities are in line with safety standards, ensuring the well-being of personnel and drivers.
- Report regularly to senior management on breakdown statistics, response team performance, and areas requiring improvement.
Account Manager/Sales
FedEx
Belfast, Antrim
07.2019 - 08.2021
- Identify and acquire new business opportunities by targeting potential clients in need of international courier services.
- Develop and maintain strong relationships with existing clients to drive retention and repeat business.
- Understand client logistics requirements and provide tailored courier solutions to meet their needs.
- Prepare and deliver compelling sales proposals, presentations, and service demonstrations.
- Negotiate contracts and pricing to ensure competitiveness while maintaining company profitability.
- Manage a sales pipeline, tracking prospects, follow-ups, and closing deals efficiently.
- Work closely with the operations team to ensure seamless service delivery and customer satisfaction.
- Monitor key performance indicators (KPIs) such as delivery efficiency, cost-effectiveness, and client satisfaction.
- Identify opportunities for upselling and cross-selling additional courier services.
- Stay informed about industry trends, competitor offerings, and market changes to adjust sales strategies.
- Collaborate with marketing to develop promotional campaigns that support sales initiatives.
- Address and resolve client concerns promptly, ensuring excellent customer service.
- Provide regular reports on sales performance, targets, and market insights to senior management.
- Attend networking events, trade shows, and industry conferences to promote the company’s services.
Field sales executive
Kappa Australia
Abbotsford, Victoria, Melbourne
08.2018 - 06.2019
- Identify and engage with sports teams, clubs, and organizations to promote the brand’s products and services.
- Develop and maintain strong relationships with key decision-makers, including coaches, managers, and procurement officers.
- Conduct face-to-face meetings, product demonstrations, and presentations to showcase brand value.
- Generate leads, follow up on inquiries, and close sales to meet or exceed targets.
- Negotiate pricing, contracts, and sponsorship deals to maximize sales opportunities.
- Provide excellent customer service, ensuring teams receive the right products and support.
- Work closely with marketing to develop promotions, events, and sponsorship opportunities.
- Attend matches, training sessions, and sports events to network and increase brand visibility.
- Monitor competitor activity, market trends, and customer feedback to refine sales strategies.
- Track and report sales performance, pipeline progress, and key client interactions.
- Ensure timely delivery and coordination of products, working with logistics and supply chain teams.
- Represent the brand professionally at industry trade shows, expos, and sporting events.
Education
A-Levels - Business Studies
Edmund Rice College
A-Levels - Sports Studies
Edmund Rice College
A-Levels - Music Technology
Edmund Rice College
Skills
- Customer Service
- Customer relations
- Product knowledge
- Account management
- Salesforce
- Training and Development
- Performance Management
- Complaint resolution
- Outbound telesales
- B2B selling
- New business development
- Prospecting
- Sales strategies
- Communication
References
Patrick Farrell
Managing director of Imbibe Ltd
Email: patrickfarell96@live.com
Phone: +447746308958
Ignacio Llanos
Campaign manager (FedEx)
Email: Ignacio.llanos@ttec.com
Phone: 07709802147
Emmett O’Hara
Operations Manager (Hireco)
Email: Emmett.ohara@hireco.co.uk
Phone: 07738410080
Can provide additional references if you require.
Timeline
Business development manager
Simple Insurance Ltd
07.2024 - Current
Sales Account Manager
Fastway
12.2023 - 07.2025
Service & Parts Manager
Sunbelt Rentals
11.2022 - 11.2023
Breakdown Response Manager
Hireco
08.2021 - 10.2022
Account Manager/Sales
FedEx
07.2019 - 08.2021
Field sales executive
Kappa Australia
08.2018 - 06.2019
A-Levels - Business Studies
Edmund Rice College
A-Levels - Sports Studies
Edmund Rice College
A-Levels - Music Technology
Edmund Rice College
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