Jocelyn SU
Dublin,L
Summary
Dedicated and experienced Sales role with 2 years of experience in providing excellent customer service and driven to sales targets. Proven ability to drive sales, build strong relationships, and effectively communicate with clients. As a fast learner with a proactive approach, strong multitasking abilities, and a dedication to exceeding expectations, I am well-positioned to thrive in fast-paced environments and contribute to organizational success Additionally, I have 3 years of experience in administrative work with MS Office so that I can handle administrative work well. Since I have been dedicated in fitness for 6 years and have a big passion for health and nutrition, I'm knowledgeable about nutritional supplements and health-related products. Therefore, I'm motivated to play the role of customer service in the health industry like pharmacy or nutritional supplements stores.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Drizzle Café
Dublin
05.2024 - 06.2024
- Barista
- Serve food and drink to the customer
- Kept the restaurant and related areas clean, neat and organized.
- Make an order for the customer and operated the till for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
MILAS Biotech, Ltd. (Nutritional Supplement Store)
Taipei, Taiwan
01.2024 - 04.2024
- Selling a large variety of nutritional supplements to the customer Face to Face
- Understanding customers’ needs and giving them advice for nutritional supplements
- Customer service
- Operating the till and POS system
- Managing the front desk and handling incoming calls
- Support the sales manager to contact clients for promotion.
- Ordered and managed stock; stocked shelves
- Developed and maintained relationships with key customers, increasing customer loyalty.
- Motivated the potential customers to attend the events.
Educational Consultant
Ed:m Education
Taipei, Taiwan
10.2023 - 11.2023
- Send the student to study in the language school.
- Administrative work
- Meet with prospective students to understand their educational goals and provide information about various study abroad programs in language schools.
- Guide students through the admissions process
Education Advisor
TutorABC
Taipei, Taiwan
07.2022 - 07.2023
- Sell and consult for English online courses
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
- Adjusted sales scripts to better target the needs of specific individuals, boosting sales by 200 %.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Find potential clients with cold calling and messages on social media
- Educate clients how to learn English in the right way
Digital Marketing & E-Commerce Intern
Formosa Biomedical Technology Corporation
Taipei, Taiwan
07.2021 - 06.2022
- Administrative work with MS Office, especially Excel.
- Make sales statements weekly and monthly.
- Operating E-commerce website
- Process returned items.
- Photo Editing
- Copywriting & create posts on Facebook Fanpage
Education
Bachelor of Science - Industrial And Business Management
Chang Gung University
Taoyuan, Taiwan06.2022
Skills
- Verbal and written communication
- Detail-Oriented
- Order Processing
- Document Faxing and Copying
- Sales expertise
- Till counting
- Product and service sales
- Organization and Time Management
- Dependable and Responsible
- Teamwork and Collaboration
- MS Office
- Stocking and replenishing
- Point of sale operation
Timeline
Sales Assistant
Drizzle Café
05.2024 - 06.2024
Assistant Manager
MILAS Biotech, Ltd. (Nutritional Supplement Store)
01.2024 - 04.2024
Educational Consultant
Ed:m Education
10.2023 - 11.2023
Education Advisor
TutorABC
07.2022 - 07.2023
Digital Marketing & E-Commerce Intern
Formosa Biomedical Technology Corporation
07.2021 - 06.2022
Bachelor of Science - Industrial And Business Management
Chang Gung University