Jocelyn SU
Dublin,L
Summary
Dedicated and experienced Sales role with 2 years of experience in providing excellent customer service and driven to sales targets. Proven ability to drive sales, build strong relationships, and effectively communicate with clients. As a fast learner with a proactive approach, strong multitasking abilities, and a dedication to exceeding expectations, I am well-positioned to thrive in fast-paced environments and contribute to organizational success Additionally, I have 3 years of experience in administrative work with MS Office so that I can handle administrative work well. Since I have been dedicated in fitness for 6 years and have a big passion for health and nutrition, I'm knowledgeable about nutritional supplements and health-related products. Therefore, I'm motivated to play the role of customer service in the health industry like pharmacy or nutritional supplements stores.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Drizzle Café
05.2024 - 06.2024
- Barista
- Serve food and drink to the customer
- Kept the restaurant and related areas clean, neat and organized.
- Make an order for the customer and operated the till for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
MILAS Biotech, Ltd. (Nutritional Supplement Store)
01.2024 - 04.2024
- Selling a large variety of nutritional supplements to the customer Face to Face
- Understanding customers’ needs and giving them advice for nutritional supplements
- Customer service
- Operating the till and POS system
- Managing the front desk and handling incoming calls
- Support the sales manager to contact clients for promotion.
- Ordered and managed stock; stocked shelves
- Developed and maintained relationships with key customers, increasing customer loyalty.
- Motivated the potential customers to attend the events.
Educational Consultant
Ed:m Education
10.2023 - 11.2023
- Send the student to study in the language school.
- Administrative work
- Meet with prospective students to understand their educational goals and provide information about various study abroad programs in language schools.
- Guide students through the admissions process
Education Advisor
TutorABC
07.2022 - 07.2023
- Sell and consult for English online courses
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
- Adjusted sales scripts to better target the needs of specific individuals, boosting sales by 200 %.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Find potential clients with cold calling and messages on social media
- Educate clients how to learn English in the right way
Digital Marketing & E-Commerce Intern
Formosa Biomedical Technology Corporation
07.2021 - 06.2022
- Administrative work with MS Office, especially Excel.
- Make sales statements weekly and monthly.
- Operating E-commerce website
- Process returned items.
- Photo Editing
- Copywriting & create posts on Facebook Fanpage
Education
Bachelor of Science - Industrial And Business Management
Chang Gung University
Taoyuan, Taiwan06.2022
Skills
- Verbal and written communication
- Detail-Oriented
- Order Processing
- Document Faxing and Copying
- Sales expertise
- Till counting
- Product and service sales
- Organization and Time Management
- Dependable and Responsible
- Teamwork and Collaboration
- MS Office
- Stocking and replenishing
- Point of sale operation
Timeline
Sales Assistant
Drizzle Café
05.2024 - 06.2024
Assistant Manager
MILAS Biotech, Ltd. (Nutritional Supplement Store)
01.2024 - 04.2024
Educational Consultant
Ed:m Education
10.2023 - 11.2023
Education Advisor
TutorABC
07.2022 - 07.2023
Digital Marketing & E-Commerce Intern
Formosa Biomedical Technology Corporation
07.2021 - 06.2022
Bachelor of Science - Industrial And Business Management
Chang Gung University
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