Joby Thomas
Hansfield,Dublin
Summary
Detail-oriented and dedicated professional with a strong commitment to flexibility and sincerity. Demonstrates exceptional attention to detail in all tasks, ensuring high-quality outcomes. Seeking opportunities to leverage these skills in a dynamic and challenging environment.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Assistant Staff Officer
Health Service Executive
Dublin, Dublin
10.2023 - Current
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Scheduled meetings, conferences and appointments for the Assistant National Director with Programme Leads and External stakeholders.
- Preparing the Agenda and Minutes for the meeting.
- Drafted documents and reports for management review.
- Arranged supplies, documents and spaces for meetings.
- Screened incoming phone calls and relayed detailed messages.
- Administration of the generic email inbox and replying to queries on time.
- Organised master calendar of Leave sheets, Next of Kin sheets for staff and general housekeeping of documents.
- Administering the HR attendance and leave records for the department assigned to me, and helping to complete the leave forms for staff members, while submitting them to National HR for further processing.
- Submission of weekly and monthly payroll reports to the Managers and verifying the sign-off promptly.
- Creation of Purchase Orders in IFMS for Vendors based on Quotations from assigned Programme Units and updating tracker sheets as needed.
- Administering and managing the StoreAll stock through the Wagtail system and ensuring that online resources are replenished on time.
- Creation and set-up of New vendors.
- Management of Payroll duties in SAP HR and flagging the staff if there are discrepancies in the staff records.
- Conducting weekly fire safety checks for the floor as Fire Warden Assistant for the Office.
- Assisted in annual Control Assurance Review Process (CARP) with Senior Managers and making sure all staff under their remit have completed mandatory HSELand courses within the due date.
- Providing assistance to employees for completing their quarterly Performance Achievement reporting within the timeframe.
Clerical Officer
Health Service Executive
Dublin, Dublin
08.2018 - 10.2023
- Processing of Medical cards for Patients and Clients through Oracle Software.
- Checking the Eligibility of the patients based on the data available from National Schemes Viewer (NSV) will help in understanding the demographic eligibility of the applicant.
- Compliance with GDPR and confidentiality of the patient's data.
- Completion of assigned work tasks as needed by the demand of the job.
- Maintaining the KPIs in the Quality of the process and adhering to the Statement of Procedures.
- Participating in the ISO 9001 Internal Audit for the Internal Process Review in 2021.
Personal Lines Administrator
Arachas Corporate Brokers (former Kidd Insurances)
Dublin, Dublin
03.2014 - 08.2018
- Home Renewals Processing for all client's on time-bound manner and complying the regulatory requirements for speedy processing of all Renewals from Insurers.
- Having Exceptional Customer Management skills- My prime job involves in the processing of Home Renewals and coordinating with the Department to generate accurate quotes and allowing eligible discounts from Underwriters and posting the same within the given time frame. It heavily involves the physical sorting of all received Renewals into various stages for processing and advising the Executives the best quote available for the client for their action.
- Exceptional knowledge on OpenGi and Relay 360 which is the core of the IT requirement for Processing of the Renewals. This also includes use of Microsoft Office especially Excel for Physical sorting and creating DIR List for scrutiny.
- Responsible for Health Insurance and Servicing of the Clients and resolving the issues on Time bond manner.
- Processing of Home Renewals about 800-1000 cases in a month.
- Management of Motor Certificates and sending the spoiled Certs to the Insecom on half yearly basis
- Motor Claims Management and sending correspondence with the Insurers till the claims have been settled. This will include writing correspondence to Clients and Underwriters and keeping in contact with Third Party Agency for speedy processing of the Motor Claims.
- Liaising with Accounts Team in setting up Health Insurance and settlement of Premium on Monthly Basis in OpenGi.
- Responsible for maintaining proper records of Client Checklist and Compliance matters.
- Advising IT team about better ways / suggestion to improve the daily routine jobs.Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Processing Home Renewals for all Clients in a time-bond manner and complying with the Regulatory requirements.
- Generating quotes based on data available from Insurers Renewal Notice and providing the best premium to the client from alternate insurance players in the market.
- Physical sorting of various renewals based on the Discount, Issue, Rebroke (DIR) method of the renewal process and advising the Executives on the alternate quotes for their client.
- Management of Motor Claims Cert and destroying Spoiled Certs as needed by regulations.
- Management of Health Insurance records for customers who have Health Insurance policies with Brokers.
Luas Surveyor
Veola Transport
Dublin, Dublin
01.2011 - 12.2014
- Assessing passenger traffic in Red Line Tallghat.
- Reporting to Senior Surveyor on daily basis about the passenger data.
Delivery Driver
Dino's Terenure Takeaway
Dublin, Dublin
01.2011 - 12.2013
- Completed deliveries with a smile and patient, personalised service.
- Delivering food to Customers' doorstep.
- Attending calls and taking orders.
- Applied personal road knowledge and GPS application to set the shortest routes.
Banking Officer
Bobcards Ltd Bank of Baroda
Ernakulam, Kerala, India, Kerala
02.2006 - 01.2011
- To keep all Corporate Records and Books up-to-date as per the Company rules.
- Monthly Accounts Reconciliation with Base Branch.
- Marketing of Debit Cards / Credit Cards, Merchant Acquisition and providing Service to existing clients.
- Conducting D-2-D Marketing, Outdoor Campaigns in Exhibitions and establishing Stalls on Special Occasions.
- Telesales of Products for the bank.
- Attending AGM in Head Office and discussing strategic plans with CEO and Directors
- Risk Management and Fraud Detection.
- Dealing with FOREX Dept to prevent International fraud cards and collecting and updating the Database from MASTER and VISA on live fraudulent cards and disseminating information to all Merchants on time.
Marketing Executive
JRG Insurance Broking Ltd
Ernakulam, Kerala, India, Kerala
08.2005 - 02.2006
- Have sound exposure in Commercial Line Insurance (Motor and Misc. Insurance)
- Conducting Campaigns and deploying stalls during Exhibition fairs. Telesales of products from the database.
- Issuing Renewal Notices to customers and High Net Worth Clients Dealt in General and
- Commercial Lines of Insurance Products.
- Exposure to Motor Insurance and Home Insurance Proposal drafting and premium negotiation.
Education
Certified Insurance Practitioner - Personal Lines Insurance
Insurance Institute of Ireland
Dublin 02.2011 - 03.2013
AIII - Associateship in General Insurance
Insurance Institute of India
India 01.2010 - 12.2010
Master of Business Administration - Business Administration (Finance & HR)
Bharata Mata Institute of Management
India 01.2004 - 03.2005
Bachelor of Commerce - Commerce
St Joseph's College , Devagiri
India 01.2001 - 03.2003
GNIIT Futurz - IT , Software Development
NIIT
India 01.2001 - 12.2003
Skills
- Attention to detail
- Flexibility
- Sincerity and Dedication
Affiliations
- Playing Badminton.
- Listening to Music
Certification
Certified Insurance Practitioner
Associate Lifetime Member of Insurance Institute of India
Timeline
Assistant Staff Officer
Health Service Executive
10.2023 - Current
Clerical Officer
Health Service Executive
08.2018 - 10.2023
Personal Lines Administrator
Arachas Corporate Brokers (former Kidd Insurances)
03.2014 - 08.2018
Certified Insurance Practitioner - Personal Lines Insurance
Insurance Institute of Ireland
02.2011 - 03.2013
Luas Surveyor
Veola Transport
01.2011 - 12.2014
Delivery Driver
Dino's Terenure Takeaway
01.2011 - 12.2013
AIII - Associateship in General Insurance
Insurance Institute of India
01.2010 - 12.2010
Banking Officer
Bobcards Ltd Bank of Baroda
02.2006 - 01.2011
Marketing Executive
JRG Insurance Broking Ltd
08.2005 - 02.2006
Master of Business Administration - Business Administration (Finance & HR)
Bharata Mata Institute of Management
01.2004 - 03.2005
Bachelor of Commerce - Commerce
St Joseph's College , Devagiri
01.2001 - 03.2003
GNIIT Futurz - IT , Software Development
NIIT
01.2001 - 12.2003
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