Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Joanne Slattery

Wexford

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Head of Accounting

Adman Steel Ltd
Wexford, Ireland
06.2016 - 06.2024
  • Maintained a complete set of books including general ledger, accounts receivable, accounts payable, payrolls.
  • Regularly attended and contributed to weekly management meetings. Prepared necessary ad hoc reports, as required.
  • Monitored daily cash balances, bank reconciliations and investments as necessary.
  • Prepared monthly, quarterly and year-end close processes to ensure accuracy of financial information.
  • Developed and implemented internal control policies and procedures for the accounting department.
  • Oversaw month-end closing process including preparation of journal entries, account reconciliation and review of all transactions prior to posting.
  • Enhanced employee satisfaction and productivity through the implementation of targeted training programs.
  • Mitigated corporate risk by identifying process inefficiencies and errors.
  • Created and updated Standard operating procedures.
  • Managed relationships with tax authorities, bankers and company accountant.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Frequently hosted morning meetings aligned with our Lean culture.
  • Assisted in the development of policies related to human resources management.
  • Monitored and maintained attendance records and leave requests for accuracy and completeness.
  • Assisted with the development of processes for onboarding new hires into the organization's culture.
  • Coordinated training programs for new employees and existing staff members.
  • Communicated with supervisors to plan and review employee evaluations.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Successfully completed a wellness programme to enhance stress reduction, boost morale and improve productivity.

Service Delivery Manager

BNY MELLON
Wexford, Ireland
10.2005 - 06.2016
  • Established relationships with external stakeholders to support service delivery operations.
  • Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.
  • Ensured compliance with relevant policies and procedures related to service delivery.
  • Coordinated activities between departments to ensure smooth service delivery process.
  • Collaborated with internal teams to develop best practices for service delivery processes.
  • Ensured SLA compliance and maintained service delivery quality standards.
  • Created reports on service delivery metrics, such as response time, resolution rate.
  • Reviewed existing service level agreements and proposed changes when necessary.
  • Managed communications between internal teams and external customers regarding product updates or changes in services offered.
  • Championed customer service excellence, instilling a client-focused culture within the team.
  • Liaised with technical teams to resolve complex service issues promptly, minimizing downtime.

Loans Administrator

Volkswagen Bank GmbH
Dublin, Ireland
06.2004 - 10.2005
  • Monitored loan files to ensure all necessary documentation is received in a timely manner.
  • Processed and authorized vehicle financing requests for in-house staff members
  • Successfully completed required background credit checks utilizing specified systems
  • Responsible for approving a new personal loan product.
  • Treasury back office trades.
  • Verified employment history, income sources, credit reports and collateral appraisals as needed.
  • Input and authorization of bank payments.

Education

Oxygen Advantage Advanced Instructor - Breathwork

Oxygen Advantage By Patrick McKeown
Galway, Ireland
08-2024

Certificate in Nutrition & Health Coaching -

IINH
Bray, Dublin
10-2014

Diploma in Investment Fund Services

Institute of Bankers
Dublin
01-2008

Certificate in Investment Fund Services

Institute of Bankers
Dublin
09-2006

Bachelor of Business Studies 2:1 Honours - German & Business, Specialisation Law

DCU
Drumcondra, Dublin 9
10-2004

Skills

  • Communication
  • Customer Focused
  • Attention to detail
  • System implementation
  • Staff Development
  • Solutions Development
  • Proficient in Excel/Word/Sage & other banking systems

Languages

English
First Language
German
Advanced (C1)
C1

Affiliations

  • I am passionate about my own general fitness, and I have recently completed two Hyrox competitions.

Accomplishments

  • Last year I completed a year long Scalex course with the Managing Director of Adman Steel Ltd. Within the year we set out the vision for the company, clearly identified the values & the purpose of the company and I have been instrumental in cascading these company goals down to the other senior management members and employees of Adman Steel Ltd.

References

References available upon request.

Timeline

Head of Accounting

Adman Steel Ltd
06.2016 - 06.2024

Service Delivery Manager

BNY MELLON
10.2005 - 06.2016

Loans Administrator

Volkswagen Bank GmbH
06.2004 - 10.2005

Oxygen Advantage Advanced Instructor - Breathwork

Oxygen Advantage By Patrick McKeown

Certificate in Nutrition & Health Coaching -

IINH

Diploma in Investment Fund Services

Institute of Bankers

Certificate in Investment Fund Services

Institute of Bankers

Bachelor of Business Studies 2:1 Honours - German & Business, Specialisation Law

DCU

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Joanne Slattery