Joanne Keegan
Dublin,Ireland
Summary
Organized and dedicated professional with a wide range of experience across different roles and sectors. I have proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Recently back from 2 years of travelling.
Overview
13
13
years of professional experience
Work history
Medical Administration & Customer Service
Castlereagh Imaging
Sydney, NSW
01.2025 - 04.2026
- Completed daily administration duties and responded to queries in person, by phone, and via email, ensuring smooth communication.
- Coordinated patient bookings, enhancing appointment flow and patient satisfaction.
- Organising schedules for Radiographers and Sonographers
- Conducted training for 3 new staff members, covering their roles and new systems.
- Ensured timely payments and accurate invoicing to maintain financial records.
- Compiled patient data and reports for radiographers, facilitating informed decision-making.
- Managed opening and closing procedures for the practice, ensuring a secure environment.
Housekeeping Room Attendant (Regional Visa Work)
Wyndham Hotel & Resorts
Airlie Beach, QLD
06.2024 - 12.2024
Client Services Representative
Fidelity Digital Assets
02.2023 - 03.2024
- Assisted clients with daily trading needs for Bitcoin and Ethereum, ensuring timely and accurate transactions.
- Completed service and operational requests for a specific group of clients, enhancing overall client experience and satisfaction.
- Provided customer service to high-net-worth clients, prioritising satisfaction through effective relationship management, problem resolution, and process improvement.
- Worked closely with the Implementation Manager and Relationship Manager, as well as the broader FDAS team including Technology, Operations, Product/Marketing, and Business Development, to improve processes and client satisfaction by proactively developing a deeper understanding of their operational needs and opportunities
Medical Secretary / PA
Baggot Street Medical & Dermatology Clinic
08.2022 - 02.2023
- Providing customer service to patients via, face to face, phone and email
- Responsible for payments and invoice reconciliation
- Managed stock replenishment activities.
- Responsible for daily post and keeping patient files up to date
- Daily diary management for four Doctors
- General administrative duties such as completing insurance claims on behalf of patients, sending & requesting referrals to other clinics & hospitals
- Responsible for managing the booking platforms and the GP systems
Operations Executive - Technology Transfer Team
Trinity College Dublin
12.2021 - 08.2022
- Compiling, analyzing and communicating weekly, monthly & quarterly metrics
- Liaising with external patent agents' firms regarding patent expenditure e.g., invoices and payments queries
- Administering and managing the department's operational budget utilizing the college's Oracle Financial Information System
- Raise purchase requests, receipt invoices, budget reporting
- Organizing and hosting weekly and monthly department meetings
- Supporting the Tech Transfer professionals as part of the wider team agenda
Internal Auditor
AIB
07.2020 - 12.2021
- Taking ownership of Audit Testing on the business processes to help identify issues
- Assist in identifying the risks from the business risk control assessment
- Assist in writing expected controls based on the business risks
- Assist in Walkthroughs to gain an understanding of business processes, including documenting them and identifying controls
- Deliver reports in a timely manner under strict deadlines
- Assist in developing action plans to remediate any issues identified throughout the audit
- Develop and maintain effective relationships with key stakeholders through different audits and issue management by being open, honest and ethical
- Actively Participate in GIA Working Groups to gain access to different perspectives, learn new skills and enhance my communication skills including Methodology, MI & Reporting & CSR
Executive Assistant to Group Head of Internal Audit (GHIA)
AIB
11.2018 - 07.2020
- Managed and Co-ordinated GHIA's diary daily
- Coordinated travel arrangements for GHIA, ensuring seamless logistics and scheduling
- Ensured all invoices for GHIA are paid in timely manner
- Organizing & attending Weekly and Monthly Senior Management Meetings
- Planning & organizing Monthly Town halls and ad-hoc Departmental Meetings
- Planned and organised GIA's Annual Summit for 85 attendees, featuring internal and external guest speakers alongside team-building events
- Worked on the Section 27 Enforcement Project as a GIA representative
- Answering queries specific to GIA and developing test papers and completing reconciliation work
- Contributed to Methodology and CSR Committees at GIA, supporting initiatives and enhancing departmental engagement
- Attended and completed the Preparing to be a Leader Programme
Internal Audit Trainee
AIB
11.2016 - 11.2018
Retail Operative
Penneys
05.2013 - 10.2016
Education
BBA - Business Management
Institute of Technology, Tallaght
Dublin, Ireland 05.2016 -
High School Diploma - undefined
St. Pauls Secondary School
Dublin, Ireland 05.2012 -
Skills
- Customer service
- Data entry
- Office administration
- Time management
- Customer and client relations
- Executive support
- Attention to detail
- Team collaboration
Timeline
Medical Administration & Customer Service
Castlereagh Imaging
01.2025 - 04.2026
Housekeeping Room Attendant (Regional Visa Work)
Wyndham Hotel & Resorts
06.2024 - 12.2024
Client Services Representative
Fidelity Digital Assets
02.2023 - 03.2024
Medical Secretary / PA
Baggot Street Medical & Dermatology Clinic
08.2022 - 02.2023
Operations Executive - Technology Transfer Team
Trinity College Dublin
12.2021 - 08.2022
Internal Auditor
AIB
07.2020 - 12.2021
Executive Assistant to Group Head of Internal Audit (GHIA)
AIB
11.2018 - 07.2020
Internal Audit Trainee
AIB
11.2016 - 11.2018
BBA - Business Management
Institute of Technology, Tallaght
05.2016 -
Retail Operative
Penneys
05.2013 - 10.2016
High School Diploma - undefined
St. Pauls Secondary School
05.2012 -