JOANNA WONG
CORK
Summary
Dedicated professional with experience in service roles. Proficient in efficiently handling guest requests, ensuring a pleasant dining and shopping experience. Able to prioritize tasks and provide high-quality service in fast-paced environments. Excellent communication and interpersonal skills, capable of establishing positive relationships with customers and team members.
Overview
8
8
years of professional experience
Work History
Waitress
GREAT WALL CHINESE RESTAURANT
BALLINCOLLIG
01.2023 - Current
- Greet customers and provide them with menus
- Take accurate food and beverage orders and relay them to kitchen and bar staff
- Process payments and handle cash, credit, and debit card transactions
Grocery Shop Assistant
ORIENTAL SUPERMARKET
CORK
01.2023 - Current
- Assisted customers in locating products and answering inquiries about store policies and product availability
- Restocked shelves, ensured product displays were organized and tidy, and managed inventory levels
- Count the cash float, set up the register, and ensure the POS systems are working properly.
- Balance the cash register, count the day's takings, and prepare the deposit. Ensure the cash is securely stored.
Logistics Delivery Driver
GRAND PEAK ENTERPRISE
MALAYSIA
01.2020 - 01.2021
- Safely and efficiently delivered goods to customers in a timely manner, ensuring accuracy and customer satisfaction
- Followed delivery schedules and routes to optimize efficiency and meet deadlines
- Communicated effectively with customers to confirm delivery details and address any issues or concerns.
Tour Guide
CENTURY TRAVEL MART
MALAYSIA
01.2017 - 01.2019
- Led guided tours for groups of tourists, providing informative and engaging commentary about historical sites, cultural landmarks, and local attractions
- Ensured the safety and comfort of tour participants throughout the excursion
- Managed logistics such as transportation arrangements, admission tickets, and itinerary planning
Part-Time Barista Assistant
The Bell's Cafe
CORK
- Prepared and served a variety of coffee and tea beverages, adhering to company recipes and quality standards
- Maintained cleanliness and organization of the coffee shop, including cleaning equipment and work areas
- Assisted in inventory management, including stocking supplies and informing management of shortages
Education
ENGLISH TALK COLLEGE
CORKBORNEO TOURISM INSTITUTE
Skills
- Customer Service
- Product Knowledge
- Sales Techniques
- Transaction Processing
- Problem Solving
- Team Collaboration
- Time Management
Residentstatus
STAMP 2
Languages
Chinese (Mandarin)
First Language
English
Upper Intermediate (B2)
B2
Timeline
Waitress
GREAT WALL CHINESE RESTAURANT
01.2023 - Current
Grocery Shop Assistant
ORIENTAL SUPERMARKET
01.2023 - Current
Logistics Delivery Driver
GRAND PEAK ENTERPRISE
01.2020 - 01.2021
Tour Guide
CENTURY TRAVEL MART
01.2017 - 01.2019
Part-Time Barista Assistant
The Bell's Cafe
ENGLISH TALK COLLEGE
BORNEO TOURISM INSTITUTE
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