Summary
Overview
Work History
Education
Skills
Websites, Portfolios, Profiles
Certification
Timeline
Generic

Joanna Spacjer

Lucan

Summary

Results-driven and customer-centric professional with substantial experience driving sales initiatives, elevating business/revenue growth, and fostering congenial relationships with clients to meet and exceed corporate objectives. Proven history of enhancing portfolio profitability, positioning companies as market leaders, and consistently surpassing sales targets. Skilled in identifying problems and resolving issues to fulfill customer requirements. Talent for generating leads, fostering cross-selling opportunities, and managing financial aspects of client accounts. Adept at cultivating enduring customer relationships and delivering ongoing after-sale guidance tailored to meet diverse business requirements. Proficient in SAP, CRM, and MS Office Suite. Eager to contribute to Engage People's infrastructure team by leveraging technical skills and innovative solutions. Drives sales growth and customer retention through account management, cross-selling and targeted client engagement. Builds strong relationships, resolves issues quickly and supports debt collection activity to protect portfolio performance. Uses SAP, CRM and MS Office to manage accounts, reports and customer requirements effectively. Builds trust with customers through clear communication, active listening and consistent after-sales support. Manages competing priorities, coordinates across departments and handles complaints with a calm, solution-focused approach. Supports business development by identifying opportunities, strengthening relationships and maintaining high service standards. Manages customer accounts, sales activity and service issues to support revenue growth and client satisfaction. Develops leads, converts opportunities and maintains strong working relationships across operational and commercial teams. Coordinates data, reporting and system activity with accuracy to keep customer commitments and business targets on track. Personable and proactive professional with strong communication and relationship-building skills. Demonstrates adaptability, resilience, and knack for understanding customer needs. Brings collaborative approach and determination to drive results through teamwork and innovative problem-solving. Ready to contribute to achieving sales targets and delivering outstanding customer service. Results-oriented Sales Representative with more than [Number] years of progressive experience in quota-driven environments. Driven, proactive and innovative marketer highly proficient in managing high lead loads. Customer-oriented [Job Title] with [Number] years of experience in building relationships and growing profit channels by establishing trust. Persuasive professional with expertise in expanding network connections, introducing products and implementing pricing strategies. Loyal and tactical strategic planner bringing high-performing background to fulfil [Job Title] role. Sales-motivated [Job Title] with extensive background in achieving targets through negotiation and upselling. Talent in strategic sales planning and customer engagement. Confident communicator with [Number] years of experience in highly competitive markets. High performing sales professional recognised with over [Number] years of experience in [Type] industry. Recognised for contributions to territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organisational skills. Highly-focused Sales Representative with [Number] years of experience in [Type] industry. Adept at developing new business through conducting comprehensive research and persistently pursuing leads. Known for training and coordinating sales personnel effectively. Target-driven sales professional with [Number] years of experience consistently delivering to growing targets. Uses diverse range of sales techniques and strategies to hit targets. History of generating new revenue streams while building customer retention. Results-oriented professional with strong track record of achieving business goals. Thorough understanding of how to enhance customer satisfaction levels. Delivers comprehensive service journey and adheres to set procedures. Experienced in driving sales growth through persuasive communication and building strong customer relationships. Excels at identifying client needs and delivering tailored solutions. Thrive in fast-paced environments, consistently achieving targets and contributing to team success. Trustworthy [Job Title] with [Number] years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Manages key accounts and customer enquiries to maintain service quality and strengthen long-term loyalty. Coordinates with internal teams to resolve complaints, support delivery and keep sales activity aligned with business priorities. Delivers clear communication and dependable follow-up to improve customer satisfaction and revenue outcomes. Drives sales growth, customer retention and portfolio performance through account management, cross-selling and targeted client engagement. Builds trusted relationships, resolves issues quickly and supports debt collection activity using SAP, CRM and MS Office to manage accounts, reporting and customer needs accurately. Leads key account activity, complaint resolution and after-sales support to strengthen client loyalty and protect revenue. Coordinates across departments, manages competing priorities and maintains clear communication to deliver consistent service and meet commercial targets. Manages customer accounts, sales activity and administrative processes to support business growth and service standards. Oversees reporting, system updates and client communication with accuracy, while identifying opportunities, converting leads and handling issues with a calm, solution-focused approach. With proven track record in effectively managing administrative tasks, I excel at streamlining processes and enhancing office efficiency. My background in customer service and team coordination demonstrates adaptability and strong organisational skills. Known for clear communication and problem-solving abilities, I am committed to contributing positively to any team environment. Experienced in overseeing administrative operations and enhancing office productivity. Adept at managing teams, coordinating schedules, and streamlining procedures to ensure smooth day-to-day functioning. Known for fostering collaborative work environments and implementing innovative solutions. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Accomplished Administration Manager with solid foundation in scheduling meetings, managing payroll and communicating with vendors. Prolific in organising, prioritising and maintaining administrative procedures. Confident in overseeing progress and making independent decisions to optimise process. Organised Administration Manager with strong leadership skills and knack for streamlining office operations. Proven track record in managing administrative teams, improving processes, and ensuring smooth day-to-day activities. Adept at coordinating projects, handling budgets, and maintaining high levels of accuracy and efficiency. Brings proactive approach to problem-solving and commitment to fostering productive work environment. Service leader with business knowledge and management experience to positively impact team operations. Versed in [Type] industry best practices and business operations and always looking for opportunities for improvement. Administration professional with strong organisational skills and knack for streamlining office operations. Experienced in managing schedules, coordinating meetings, and overseeing administrative staff. Adept at handling confidential information and ensuring smooth communication within teams. Established [Job Title] with broad experience in managing staff and operations. Committed to implementing innovative procedures to improve administrative methods. Tenacious professional with extensive history of supporting high-level executives and directors. Excellent in multi-tasking and meeting strict deadlines. Seeking to elevate skills and achieve growth. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible [Job Title], passionate about delivering outstanding quality and service. Offering [Number] years of experience in industry with history of recognition for performance. Dedicated [Job Title] with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Adaptable [Job Title] with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Motivated [Job Title] with [Number] years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Expert [Job Title] bringing [Number] years of expertise in [Industry]. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.

Overview

1
1
Certification
17
17
years of professional experience

Work History

Sales Representative

FAIN Ireland
2025.07 - 2026.05
  • Implemented successful sales strategies to achieve company targets.
  • Managed existing installations and repairs, winning and maintaining business through proactive cross-selling, effective resolution of customer queries and complaints, and generating repair sales while collaborating with Accounts Department for debt collection support to grow business portfolio.
  • Delivered friendly service to enhance customer satisfaction and build long-term relationships.
  • Utilised quick-thinking problem-solving skills to resolve customer issues and complaints efficiently.

Account Manager

KONE
2020.01 - 2023.01
  • Managed key account portfolio, nurturing long-term relationships through strategic communication and engagement.
  • Cultivated and strengthened strong professional relationships with customers with keen emphasis on enhancing portfolio profitability. Spearheaded expansion of KONE's market presence and customer base through strategic initiatives. Generated a steady stream of high-quality leads and sales opportunities as well as facilitated cross-selling endeavours across the KONE sales team.
  • Resolved customer issues and complaints through effective problem-solving, ensuring high satisfaction and loyalty.
  • Addressed client issues promptly, reinforcing satisfaction and loyalty through dedicated follow-up.

Program Account Manager

E2Open (Birch Worldwide)
2017.01 - 2019.01
  • Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
  • Facilitated seamless communication as primary point of contact for clients. Enhanced client satisfaction through building and maintaining strong customer relationships. Oversaw timely and successful delivery of services while maintaining commitment to excellence in execution. Coordinated change requests and partnered with development and support teams for effective implementation.
  • Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
  • Resolved customer issues and complaints with quick-thinking problem-solving.

Account & Portfolio Sales Manager

Schindler UK & Ireland
2016.01 - 2017.01
  • Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
  • Managed sales pipeline to ensure consistent business flow and achievement of sales objectives.
  • Motivated sales staff to improve strategies through competitions and personalised coaching plans.
  • Provided after-sales support aligned with customer requirements, acting as primary point of contact for key accounts to drive growth and satisfaction. Executed strategic initiatives, incorporating new equipment into portfolio and recovering units from marketplace by leveraging extensive database.

Methods & Processes Manager

Schindler UK & Ireland
2014.01 - 2016.01
  • Oversaw development of processes and tools for Service Department while leading project management initiatives. Functioned as key user for SAP, CRM, and various process and system tools. Ensured efficient resource utilisation by conducting capacity planning and optimisation of workloads.
  • Developed and delivered comprehensive training programmes to enhance team skills and performance.
  • Evaluated staff performance and developed improvement plans to enhance team efficiency and productivity.
  • Managed inventory processes to maintain accurate stock levels and reduce waste.

Service Leader Commercial/Account Manager

Schindler UK & Ireland
2013.01 - 2014.01
  • Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
  • Cultivated successful customer relationships by managing the complete tender process from bid stage to final negotiations, promptly addressing and resolving complaints.
  • Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
  • Communicated with customers to immediately determine and resolve problems, avoiding escalation.

Administration Manager

Schindler UK & Ireland
2011.01 - 2013.01
  • Supervised administrative staff, providing training and development to improve team skills and performance.
  • Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
  • Coordinated facility management tasks, ensuring a safe and productive workplace for all employees.
  • Managed purchase requisitions and ordered materials through SAP, supported purchase orders and stock movements, ensuring zero inventory discrepancies. Coordinated site documentation, safety folders, handovers and certification to align with regulatory standards. Managed sales order loading, finance reporting and weekly operational reporting, ensuring data entries reflected agreed client terms.

Administrator

Schindler Ltd Ireland
Dublin, Ireland
2009.03 - 2011.01
  • Oversaw day-to-day office operations, organising correspondence, managing incoming calls, and maintaining accurate business records to support team efficiency.
  • Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
  • Coordinated interdepartmental communications to schedule meetings and keep teams informed on critical matters, enhancing collaboration.
  • Managed client communications through phone and email, ensuring timely responses and fostering positive relationships.
  • Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
  • Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
  • Managed daily financial reporting and collections to support business operations.

Education

Bachelor's - Linguistics (English)

Foreign Languages Academy
Poland
2005-01

Skills

  • Account Management/Oversight; Strategic Planning & Execution; Client Relationship Building; Business/Revenue Growth; Customer Deployment Knowledge; Sales optimisation; After-sale support; Global Channel Management; Team Management; Highly organised; Comfortable Managing Multiple Priorities; Confident Communicator; Natural Team Player; Project Management; Strong Customer Focus; Professional Management Style; Self Motivated; Enthusiastic; Honest; Sincere; Excellent Problem Solving Skills; Driven and Eager to learn; Excellent Telephone Manner
  • Customer relationship management
  • CRM systems
  • Contract negotiation
  • SAP order processing
  • Revenue recovery
  • Client communication
  • Client service excellence
  • Customer relations
  • Team collaboration
  • Conflict resolution
  • Communication
  • Teamwork and collaboration
  • Effective listening
  • Integrity in sales
  • Customer satisfaction
  • In-person sales
  • Sales expertise
  • Problem solving
  • Client service
  • Creative solutions
  • Interpersonal communication skills
  • Product knowledge
  • Product and service knowledge
  • Product and service sales
  • Sales strategies
  • Virtual meeting platforms
  • Technical sales
  • Sales process management
  • Direct and channel sales
  • Sales team coaching
  • Account management
  • Sales reporting
  • Sales order management
  • Customer retention abilities
  • Prospecting and networking skills
  • Strategic selling
  • Retention strategies
  • Contract management
  • Product pricing
  • Client engagement
  • Account management
  • Customer needs analysis

Websites, Portfolios, Profiles

https://www.linkedin.com/in/joanna spacjer-kucik-3b9814a1

Certification

  • Business Negotiations and Finalizing Sales
  • Public Procurement Law
  • Company's Internal Sales Training
  • Kone Ambassador
  • Certificate in First Aid Training

Timeline

Sales Representative

FAIN Ireland
2025.07 - 2026.05

Account Manager

KONE
2020.01 - 2023.01

Program Account Manager

E2Open (Birch Worldwide)
2017.01 - 2019.01

Account & Portfolio Sales Manager

Schindler UK & Ireland
2016.01 - 2017.01

Methods & Processes Manager

Schindler UK & Ireland
2014.01 - 2016.01

Service Leader Commercial/Account Manager

Schindler UK & Ireland
2013.01 - 2014.01

Administration Manager

Schindler UK & Ireland
2011.01 - 2013.01

Administrator

Schindler Ltd Ireland
2009.03 - 2011.01

Bachelor's - Linguistics (English)

Foreign Languages Academy
Joanna Spacjer