Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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JOANNA KOZLOWSKA

Maynooth

Summary

Dynamic Sales & Marketing Coordinator at PEMBR with a proven track record in enhancing brand awareness and customer engagement. Skilled in data analysis and relationship building, I successfully increased social media engagement by 50%, and supported the sales team in achieving monthly targets through strategic planning and effective communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales & Marketing Coordinator

PEMBR
DUBLIN, IRELAND
01.2023 - Current
  • Created engaging video and visual content for LinkedIn and other platforms using Canva and GoPro, increasing brand visibility by 50%.
  • Analyzed customer feedback to improve marketing approaches and product offerings.
  • Handled administrative duties such as scheduling meetings, preparing reports, managing calendars, and processing client documentation.
  • Managed the company’s CRM system (e.g., Salesforce, HubSpot), updating lead and opportunity records, and tracking campaign effectiveness.
  • Conducted lead generation activities through email campaigns, LinkedIn outreach, and follow-ups, helping to fill the sales pipeline with qualified prospects.
  • Supported the sales team with the creation of customized proposals, presentations, and pitch materials to drive client acquisition and retention.

Personal Assistant

Homezone Renovation
DUBLIN
01.2022 - 01.2023
  • Managed schedules and appointments for executives and team members.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Prepared invoices for customers according to payment terms.
  • Conducted cold calls to prospective clients to generate interest in services.
  • Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.

Customer Service Manager

THE KIND
DUBLIN
01.2020 - 06.2021
  • Managed customer enquiries through phone, email, and chat platforms.
  • Trained and developed team members on customer service best practices.
  • Managed inventory levels using inventory management software and tools.
  • Coordinated with vendors on ordering supplies needed for the online shop to operate.
  • Uploaded and managed digital content (images, videos, product info) on the website using the Shopify backend and Canva for visual assets.

Education

M.D. - Political Science

Adam Mickiewicz University
Poznan, Poland
12-2012

Skills

  • Problem solving
  • Team collaboration
  • Professionalism
  • Relationship building
  • Strategic planning
  • Multitasking Abilities
  • Active listening
  • Self motivation
  • Attention to detail
  • Creative thinking

Certification

IBEC Academy, Certificate in Corporate Sustainability, ESG

Cpd level 6

Timeline

Sales & Marketing Coordinator

PEMBR
01.2023 - Current

Personal Assistant

Homezone Renovation
01.2022 - 01.2023

Customer Service Manager

THE KIND
01.2020 - 06.2021

M.D. - Political Science

Adam Mickiewicz University

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JOANNA KOZLOWSKA