(Joan) Martina Tangney
Technical Support
Ennis,Munster
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about travel and helping people..
Overview
23
23
years of professional experience
Work History
Tech support and Customer Service
Infosys BPM
2022.05 - Current
- I currently work with Infosys in the Tech Dept
- I take calls from EE/BT customers
- I fix their phone and broadband for them, and I also sell products to the customer
- I work in this position part time remotely.
Shop Assistant
Clare Care
2020.09 - 2023.06
- I volunteered here on a flexible basis
- Made sure customers are satisfied
- Helped in the daily operation of the shop
- I dealt with customers and kept calm under pressure
- I am a great team player and have been called dependable by my manager
- I have a positive outlook and always work to the best of my abilities.
Customer Service
Hillcrest Farmhouse, County Kerry
2010.05 - 2020.08
- This is one of my parents' family businesses
- I helped manage it on a voluntary basis
- I have lived in Ennis since 2013 and it is my home, but I travelled between Kerry and Clare on a regular basis.
Customer Service
RCI Call Centre Cork
2005.01 - 2010.01
- I worked in both inbound and outbound roles in this job
- I booked resorts and dealt with all aspects of travel and accomodation
- I was one of the top earners
- I was with RCI for 5 years until the recession of 2008 hit and a lot were eventually laid off
Financial Administrator
Boomerang Theatre Company
2001.04 - 2003.11
- Analyzed budgets, forecasts and current trends to support overall financial operations.
- Managed expense tracking and personnel vouchers.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Completed clerical and data entry tasks to optimize financial procedures.
Education
Certificate - Business Studies
No Degree - Business
No Degree - Computers
06.2004
Skills
- Communication skills
- Computer skills
- English
- Organizational skills
- Phone etiquette
- Sales
- Time management
- ECDL
- Negotiation
- New Hire Orientation
- Policy and Procedure Adherence
- Customer Service Excellence
Timeline
Tech support and Customer Service - Infosys BPM
2022.05 - Current
Shop Assistant - Clare Care
2020.09 - 2023.06
Customer Service - Hillcrest Farmhouse, County Kerry
2010.05 - 2020.08
Customer Service - RCI Call Centre Cork
2005.01 - 2010.01
Financial Administrator - Boomerang Theatre Company
2001.04 - 2003.11
College of Commerce Cork - Certificate, Business Studies
Killorglin Community College - No Degree, Business
ECDL - No Degree, Computers
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