JOANA AFONSO

• Learning, developing & Improve : Higher Responsibilities and duties required to Clinical Manager Level 1, regarding the management and supervision of a unit, as Managing interpersonal conflict professionally: Plan and assisting schedules for the nursing staff in daily/weekly basis according with the activity of the unit. Acting up as Clinical Nurse Manager Level 2 as required.
• Improving leadership, management and communication skills required for a Clinic Nurse Manager.
• Creating and supporting an environment which nurtures teamwork, cooperation, and respect for cultural diversity.
• Reporting incidents, occurrences, near misses and complaints within the department and report findings as per the Hospital Policy, as well as investigate in the absence of the Clinical Nurse Manager Level 2.
• Promoting the best practice in the delivery of nursing care and provide clinical expertise and support within the Inter Disciplinary Team. Coordinate a safe, and efficient nursing care in line with hospital standards of care, and as per the Joint Commission International Accreditation.
• Under the guidance of the Clinical Nurse Manager Level 2, coordinating and leading the staff in the implementation and provision of the highest quality patient care.

• Responsible for Dermatology, Paediatric, Surgical Clinics & Walkthrough area
• Learning, developing & Improve: Higher Responsibilities and duties required to Clinical Manager, regarding the management and administration of a clinic, as Managing interpersonal conflict professionally; Developing measurable goals for the clinic and demonstrate cooperation, coordination and respect amongst individuals and departments.
• Improving leadership, management and communication skills required for a Clinical Manager.
• Creating and supporting an environment which nurtures teamwork, cooperation, and respect for cultural diversity.
• Reviewing all/any incidents, occurrences, near misses and complaints within the department and report findings as per the Hospital Policy.
• Coordinating the provision of safe, efficient, and economical nursing care for designated area in line with established standards of care, and as per the Dubai Health Authority and the Joint Commission International Accreditation.
• Recruitment and monitoring of the staff's performance, namely PRE, nursing, HCA and housekeeping team
• Planning the clinics' annual marketing initiatives and business development needs to ensure the clinics' revenue targets are met

• Learning and Developing Higher Responsibilities and duties required to Nurse Supervisor, like Supervise nursing staff in carrying out clinical duties in a patient care setting; Plan and implement schedules for the nursing staff on a daily basis; Coordinating patients transfers in and out of the hospital to another facility; answer to patient complains as per the hospital practice; Ensure comfort to patients through compassionate nursing care issues; Monitor performance improvement activities in nursing functions; Ensure quality standards of the highest degree in nursing activities; Comply with hospital standards and practices in nursing care issues; Supervisor, like Supervise nursing staff in carrying out clinical duties in a patient care setting; Plan and implement schedules for the nursing staff on a daily basis;
• Developing the four main functions of this position: planning, organizing, leading, controlling
• Improving skills required to this position, specifically leadership, time and priority management, conflict resolution, critical thinking, interpersonal skills, problem solving, and communication.

• Learning, developing & Improve: Higher Responsibilities and duties required to Nurse Ward In Charge, regarding the management and administration of a ward, in addition to nursing duties & responsibilities.
• Improving leadership, management and communication skills required for a Nurse In charge (acquired during previous 12 years of professional experience).
• Experience of preparing and arranging units since the scratch of the hospital, as a team member and leader.

• From 11. 2016 – 12.2018 and 09. 2006 –07.2008 | Gastroenterology Techniques Unit

(Colonoscopy and Endoscopy, Routine Test, Urgencies, Dilations, Echo-endoscopies, ERCP)

- Management, Supervision and Provision of Health Care.

- Assistance and work alongside with specialists in gastroenterology and anaesthesiologists – multidisciplinary teamwork.

- Teaching: Integration of Nurses in the service - Working with nurses to integrate, develop and enhance clinical skills and good practice.

• From 08. 2008 – 10. 2016 | Medical Specialities Service (Gastroenterology and Nephrology) – Inpatient unit

- Management, Supervision and Provision of Health Care – multidisciplinary teamwork.

- Team Leader – management and coordination of staff (3-8 elements per shift, depending on the shift) over 8 years; routine organization.

- Document management: Review and update of integration manual for new nurses with another colleague; Creation of patient information leaflets (recommendations for patients with gastro and nephrology pathologies) in the service.

- Teaching:

o Integration of Nurses in the service - Working with nurses to integrate, develop and enhance clinical skills and good practice.

o Orientation, Supervision and Evaluation of students of the 2nd and 4th year of the Degree in Nursing - providing students with experience of working in a wide range of settings and nursing roles (604h);

o Nursing Training: To optimize and reinforce competencies in the role of supervision and team leader, I attended respectively a post-graduation in Clinical Supervision in Nursing and a Conflict and Stress Management Course (provided by the National Union of Portuguese Nurses).

(Center for Gastroenterology and Special Exams)

• Health Care Provision
• Teaching: Integration of Nurses in the service - Working with nurses to integrate, develop and enhance clinical skills and good practice
• Nursing training: Participation in the 1st course of Digestive Endoscopy performed at this institution.