JOAHNNA LALIC
Brampton
Summary
Customer Service Representative with expertise in manufacturing environments, skilled in organization, time management, and multitasking. Quick learner with strong communication, problem-solving, and analytical abilities. Focused on ensuring customer satisfaction, supporting production schedules, and aligning processes with business objectives. Proficient in Microsoft Office and SAP.
Overview
12
12
years of professional experience
Work History
Client Production Specialist
DCM - DATA Communications Management Corp.
05.2024 - Current
- Ensure smooth execution of daily sales cycle and manage all customer inquiries, resolve all invoicing issues, provide order status, releases and other customer requirements
- Work in partnership with customers to understand their business as well as identify opportunities and provide business solutions that meet their changing needs
- Collaborate with multiple departments like the warehouse, plant, accounting, kitting and general distribution for on-time delivery of orders that promote client satisfaction
- Act as customer’s point person in the full order
- Resolve issues, problems and escalation that may arise in the customer order
- Provides recommendations to customers on transformation opportunities to maximize cost efficiency
- Arrange and coordinate freight/delivery following the set customer communication protocol and SLA
- Conduct regular review of all aspects of the customer order cycle and suggest areas for improvement
- Runs reports on inventory, backorders and usage
Customer Service Representative
RR Donnelley
12.2012 - 04.2024
Education
Bachelor’s Degree - Communication Arts
Miriam College
Skills
- Process validation
- Process improvement
- Priority management
- Teamwork and communication
References
- References available upon request
Timeline
Client Production Specialist
DCM - DATA Communications Management Corp.
05.2024 - Current
Customer Service Representative
RR Donnelley
12.2012 - 04.2024
Bachelor’s Degree - Communication Arts
Miriam College
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