BRENDON PERIERA
DUBLIN
Summary
Dynamic leader with a proven track record at Spar Dame Street, enhancing revenue by 10% through strategic audience targeting. Expert in MS Office and adept at fostering team collaboration, I excel in optimizing operational efficiencies and elevating customer satisfaction. Recognized for exceptional leadership and professional communication skills.
Overview
5
5
years of professional experience
Work History
Store Manager
Spar Dame Street
Dublin
05.2022 - Current
- Implemented best practices for inventory management to reduce errors and ensure that stock levels are optimized.
- Maintains product knowledge and keeps up-to-date with new products and trends through regular training and self-study.
- Communicates with other team members to coordinate sales activities, and ensure that customer needs are met.
- Managing loss prevention through security requirements and monitoring strategies, auditing paperwork and inventory levels, and appropriately handling broken or damaged merchandise.
- Followed communication processes, rules, and policies to maintain corporate standards and provide a consistent customer experience.
- Went the extra mile to engage clients, earning favorable comments and accolades for great service.
- I changed our target audience after analyzing the company's revenue over the last two years, and, as a result, our net revenue increased by 10% from the previous year.
- Implementing human resource duties, including recruiting, hiring, training, and firing; managing schedules; assigning responsibilities; setting sales quotas; and performance management based on metrics.
- Communicates with other team members to coordinate sales activities and ensure that customer needs are met.account, and take relevant actions that may arise out of changes to it. Received a 93% in LRQA inspections.activities
Operations Associate
Hotel fahrenhiet
01.2021 - 12.2021
- Proactively recognized and analyzed client requirements, regularly addressing difficulties on the first call, resulting in excellent customer satisfaction
- Developed great connections with clients via open and engaging communication, which contributed to improved consumer trust and loyalty
- Frequently met and surpassed SLA objectives, delivering rapid issue resolution and customer satisfaction
- Maintain accurate records of client interactions, process accounts, and guarantee paperwork compliance
- Orchestrated the seamless management of executive calendars, scheduling appointments, meetings, and events
- Conducted thorough data entry of new client information, including contact details, preferences, and communication history
- Keeping strong connections with locals through delivery and customer service
- Co-operating with CX Estates' property agents to ensure that vacant properties are sold
- Maintaining the company database
HR Executive
Fairfield by Mariott
Goa
01.2020 - 12.2020
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits
- Analyzed compensation and benefits policies to develop modifications and establish competitive programmes
- Acted as a liaison between the new employee and other employees to help them understand the company culture and dynamics
- Spearheaded the preparation of dynamic presentation slides and materials using Microsoft PowerPoint for various meetings and events
- Recorded and transcribed accurate minutes during key team meetings, ensuring comprehensive documentation of discussions, decisions, and action items
- Provided detailed information about the new employee's job duties, including responsibilities and expectations
- Monitored and responded to relevant HR queries
- Kept track of all training activities, attendance, and assessments
- Established and conducted training programs to increase organizational awareness of business continuity concepts, procedures, and individual responsibilities during disruptions
- When necessary, serve as the initial point of contact for inquiries on learning and development both internally and outside
- Assist in HR cyclical tasks as required, e.g
- Salary review, benchmarking, promotion processes, budget review
- Ensure timely responses to requests from internal and external stakeholders
Education
M.D. - International Business
Grifftih College
Dublin, Ireland01.2022
Bachelor - Business Administration
St Xaviers college
Goa, India01.2019
Skills
- Proficient in MS Office
- Proficient in MS Project
- Team collaboration
- Initiative
- Professional communication
- Organizational Efficiency
- Client Focus
- Team player
- Leadership
- Operational budgeting
- Adaptability
- Personnel development
Hobbies and Interests
- Football
- Enjoying outdoors
Personal Information
Date of Birth: 10/30/00
Languages
English
First Language
Hindi
Beginner
A1
Accomplishments
- Employee of the month - Fairfield by Marriotts
- 93% LRQA results - SPAR
- TOP football goalscorer
Timeline
Store Manager
Spar Dame Street
05.2022 - Current
Operations Associate
Hotel fahrenhiet
01.2021 - 12.2021
HR Executive
Fairfield by Mariott
01.2020 - 12.2020
M.D. - International Business
Grifftih College
Bachelor - Business Administration
St Xaviers college
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