Samantha Tanya
Dublin
Summary
Committed, driven, and professional individual with a track record of successfully managing customer inquiries, resulting in high levels of customer satisfaction and consistent target achievement. Demonstrates excellent communication and problem-solving skills to deliver optimal customer service.
Overview
7
7
years of professional experience
Work History
Service Advisor
M3 Van Centre
10.2024 - Current
- Customer and client invoicing
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Assisted in inventory management, ordering necessary parts and tracking backordered items to maintain optimal stock levels.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Maintained and managed tyre inventory with regular stock assessments.
Service Advisor
AUDI
01.2022 - 10.2024
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained detailed records of services performed, ensuring accuracy in billing.
- Conducted thorough vehicle inspections through vehicle health checks to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Processed all invoicing and payments
- Promoted the sale of appropriate services, parts and accessories by thoroughly understanding the vehicle and associated service requirements.
- Follow up with customers after service to ensure satisfaction and address any concerns.
Office Admin
KnightsBrook Hotel
01.2020 - 01.2022
- Maintained and updated records on excel.
- Arranged bookings and payments for employees such as training courses, seminars, conferences.
- First point of contact for customers through either phone calls, in person interactions or emails.
- Ordered required stationary and supplies.
- Dealing with external suppliers and maintaining a professional relationship.
- Managed diary daily to ensure each day was organised efficiently.
- Took payments from suppliers and managed daily invoicing.
- Worked with tight deadlines while also maintaining a high standard of work
- General ad-hoc duties
- Helped maintain an organized back office area by filing documents properly, managing databases accurately, and staying current on administrative tasks.
Receptionist
Knightsbrook Hotel
08.2018 - 01.2020
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
Education
Associate of Arts - Culinary Arts Management
DCU
Dublin06-2021
Skills
- Dedicated work ethic
- Client support
- Proficient in task prioritization
- Detail-oriented approach
- Client relationship management
- Experienced with software applications
- Proficient in Microsoft Office
- Sage 50 proficiency
- Kerridge
- Results-driven approach
- Effective issue resolution
- Automotive diagnostics
- Fostering professional relationships
Skills
Hobbies
- Networking
- Volunteering
Timeline
Service Advisor
M3 Van Centre
10.2024 - Current
Service Advisor
AUDI
01.2022 - 10.2024
Office Admin
KnightsBrook Hotel
01.2020 - 01.2022
Receptionist
Knightsbrook Hotel
08.2018 - 01.2020
Associate of Arts - Culinary Arts Management
DCU
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