Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
JIM VALIYAPARAMBIL JOY

JIM VALIYAPARAMBIL JOY

DUBLIN 17,Dublin

Summary

Customer-orientated, strategic-thinking Sales Professional with over 10.3 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

Overview

13
13
years of professional experience
10
10
years of post-secondary education

Work History

Deputy Sales Manager

HDFC Bank
Bangalore, India
09.2016 - 02.2023
  • Auto Loans (New & Used cars), Housing Development Finance Corporation) is an Indian banking and financial services company headquartered in Mumbai, Maharashtra
  • It has about 87,555 employees and second largest private bank in India as measured by assets
  • It is largest bank in India by market capitalization as of February 2016
  • Involved in selling used cars, new cars and used car refinance to prospective customer.
  • Handling of various software's such as Microsoft CRM, FINNONE & LOS.
  • Sourcing loans through alternative internal channels and branches
  • Obtain, Process, Analyze and Submit Credit Applications
  • Sold Service like SK, Motor Insurance, and Aftermarket products
  • Track Sales, Formulate Goals, Find New ways to Increase Revenue
  • Taught managers and salesmen in sales techniques, proper paperwork organization
  • Set up best terms and rates for customer, and completing mandatory country, state, and bank documents
  • Directed and delivered auto finance loans to clients to facilitate sales and increase revenue
  • Planned, organized, executed and supervised implementation of goals
  • Developed and maintained relationships with clients, vendors and other banks
  • Reviewed and analyzed client credit; qualified and approved applications for auto finance, closed sales contracts, cross sold insurance products, ensure compliance with State laws
  • Prepared periodic reports on sales, purchasing, payables, receivables, and loan processing
  • Followed and implemented dealership policies and procedures
  • Prepared weekly and monthly reports as requested by management
  • Build relationships with customers by assisting customers with options to purchase vehicles
  • Structured loan packages around customer's needs and credit
  • Supervised, motivated, and monitored team performance
  • Set budgets and targets, to increase revenue
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Prepared and presented reports, strategies and recommendations for consideration by senior management.
  • Identified and drove improvements to optimise return on investment without adding risk or disruption to processes.
  • Supported new business initiatives and projects and contributed to review meetings and change processes.
  • Liaised with stakeholders on product change requests and reviews to evaluate impact on planning and schedules.

Relationship Officer

Ras Al- Khaimah Bank, RAK
Dubai
02.2015 - 02.2016
  • RAK Business Finance (Sales & Marketing) RAKBANK is retail and business bank in UAE with assets of AED 34.5 billion
  • Bank provides conventional and Islamic retail, small business, and commercial banking services.
  • Establish and maintain strong professional relationship (B2B) internally and externally with clients
  • Acquiring new customers for organization and ensuring enhancement of relationship by cross selling products and services as per profile & requirement of customer
  • Targeting SME customers and explaining them both conventional business loan and Islamic finance as per customer preference
  • Preparing business module based on analyse, customer database and propose of customer to credit level and following up till loan purpose gets approved and disbursed
  • Ensure full awareness of all products provided and is constantly updated on all changes and amendments on product features, procedures and processes
  • Achieve business targets assigned in terms of cross selling, enhancing and upgrading privilege customers
  • Promote Bank products by providing consistent, accurate and transparent information to customers
  • Consistently illustrate high levels of customer orientation and professionalism in day to day conduct
  • Ensure adherence to cut-off times and deadlines
  • Ensure that Bank policies and guidelines are consistently & strictly followed
  • Achieve volume and revenue goals via combination of customer acquisition and relationship deepening through execution of effective sales process as per set business plan
  • Ensure strict compliance by adhering to banks AML / KYC policy, escalate and report suspicious transactions
  • Perform adequate care and diligence in day to day conduct to protect Bank from financial and non-financial loss
  • Responsible to work closely with sales managers and senior authorities to develop business strategy
  • Addressed client needs and built financial plans while striving to outperform and exceed prior profitability and revenues.

Assistant Manager (Marketing cum Operations

Al Hind tours and travels Wayanad India
02.2014 - 09.2014
  • Al Hind is multinational firm spread across in various cities of India and overseas
  • It is one of fastest developing E-commerce firms in tours and travels
  • Strategic planning and documentation is done for identifying key requirements of firm
  • Preparing new business model and promotion methods for development of business
  • Analyzing marketing trends, tracking competitor's activities and providing valuable inputs for revenue enhancement and fine tuning sales & marketing strategies
  • To manage and train resources to ensure quality and consistency of service to customers
  • Formulating business directions, Ensuring profitability, Forecasting targets & driving sales, Analysing Market response, Reaching out to unexplored markets, Exploring new opportunities, Researching Market segments, Monitoring competitor activities, Studying market response, Developing relations
  • Maintain high standard client relationship and tackling of customer complains throughout business
  • Creating new branding & promotional ideas for organisation
  • Maintained in-depth project plans including detailed Excel workbooks with continually updated task lists, contact lists, deadlines, and budgets
  • Established and built up successful partnership with vendors, hotels, event management companies
  • Created standard updating method for planning and managing successful projects, manage risks, cost and time
  • Assessing customer feedback, evaluating areas of improvements with regular scientific analysis for evolving newer growth patterns of brand
  • Served as face of organization, participating on company and industry panels, providing interviews, sales and executing all events.
  • Analysed data and information to identify issues and create tailored solutions.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Conducted testing to diagnose system faults.

Assistant Engineer

MOTHERSON AUTOMOTIVE TECHNOLOGY AND ENGINEERING CHENNAI PVT LTD
07.2010 - 08.2012
  • In tool room Operations & Maintenance) Mate is multinational company in manufacturing car accessories for automobile firms such as Hyundai, Benz, Ford, Renault & Nissan etc
  • Mate runs both hot runner moulds and cold runner moulds and also consist of well-developed planning, tooling and quality departments.
  • Handling major projects especially for Nissan, Benz and ford
  • Developing customer service procedures, requirement gathering and standards for department
  • Designed projects to improve products already in automotive industry
  • Good knowledge on automotive spare parts & ancillaries
  • Finding out major errors by studying detailed AutoCAD designs
  • Meeting with other managers to discuss possible improvements to customer service
  • Tackling major issues of customers and contacting vendors for sale
  • Shift-schedule monitoring and trouble shooting in mould
  • Solved one of customer issue raised by Hyundai firm and made cost saving of 3 Lakh per annum
  • Was excellent solving customer issues
  • Maintained high quality and space saving by using six sigma methods.
  • Liaised with clients and key stakeholders to negotiate mutually beneficial results and optimal outcomes.

Education

M.Sc. Engineering - Strategic Product Design Management

M S Ramaiah School of Advanced Studies Bangalore,
India
09.2012 - 05.2014

Bachelor - Business Administration

Anna Malai University
India
09.2009 - 03.2012

Diploma of Higher Education - Tool & Die Making

NTTF
India
07.2007 - 03.2011

Plus two - Bio - Mat

NSSHSS
India
06.2005 - 03.2007

10th Standard - English

De Paul Public School
India
05.2004 - 03.2005

Skills

  • Sales leader known for ability to cultivate strong relationships with customers produce exemplary sales volumes and grow profitability
  • Had handled team of 125 members with 7 supervisors
  • Hands of experience in various sectors like Banking sector, Tourism sector, and Automobile sector with international exposure
  • Sound knowledge of products such as retail loans, business loans, and credit cards
  • Proficient in acquiring new customers to meet product criteria and flag them on system
  • Solutions oriented approach with excellent relationship management skills Ability to manage relationships from executive level people at customer to technical contributors of organization
  • Profound analytical skills, strong communication skills, both verbal & written and exceptional customer service & management skills And also Technical abreast with
  • CRM, Finnone, Adobe Photoshop, Finacle, Corel video studio, Auto Cadd, Galileo, Microsoft office [Word, PowerPoint, Excel & Project concepts]
  • Completed Masters from Coventry University, United Kingdom (Tier 2 Business School in World)
  • Technical presenting
  • Customer acquisition and retention
  • Recruiting and hiring
  • Financial records analysis
  • Communication and engagement techniques
  • Brand-building strategies

Accomplishments

  • Awarded for being the Heroes To Legends under Udaan auto loans meet 2017-18 in HDFC bank
  • Top performer among the team in the month of Nov 2015 in Rak Bank
  • One month training on E commerce from Newtel Bangalore
  • Created promotional ideas and strategic implementation for Al Hind tours and travels
  • Attended District Rotaract Training Gurukul ‘08, leaders meet hosted by Rotaract Club
  • Vice president in Rotaract Club Cochin
  • Eligibility for participating in Quality Circle case study presentation NTTF Bangalore
  • Won prizes in State level and district level Youth festival under Government of Kerala
  • Participated in Biofest '05, an intellectual and interactive district level Bioscience festival by Life science
  • Participated in “Dance Dance” The talent show hosted by maximum video vision
  • Participated in “Mathematics Olympiad” hosted by Mary Matha Arts & Science College
  • M.Sc
  • ENGINEERING PROJECTS
  • Business Model and Marketing Plan to Promote Traditional Indian Jewellery
  • Design and Development of a Fast Setup Long Lasting Lighting Fixture for Emergency Situations.

Languages

English
Advanced

Timeline

Deputy Sales Manager

HDFC Bank
09.2016 - 02.2023

Relationship Officer

Ras Al- Khaimah Bank, RAK
02.2015 - 02.2016

Assistant Manager (Marketing cum Operations

Al Hind tours and travels Wayanad India
02.2014 - 09.2014

M.Sc. Engineering - Strategic Product Design Management

M S Ramaiah School of Advanced Studies Bangalore,
09.2012 - 05.2014

Assistant Engineer

MOTHERSON AUTOMOTIVE TECHNOLOGY AND ENGINEERING CHENNAI PVT LTD
07.2010 - 08.2012

Bachelor - Business Administration

Anna Malai University
09.2009 - 03.2012

Diploma of Higher Education - Tool & Die Making

NTTF
07.2007 - 03.2011

Plus two - Bio - Mat

NSSHSS
06.2005 - 03.2007

10th Standard - English

De Paul Public School
05.2004 - 03.2005

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JIM VALIYAPARAMBIL JOY