Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Disclaimer
Languages
Affiliations
References
Timeline
Generic
Jim Valiyaparambil Joy

Jim Valiyaparambil Joy

Dublin

Summary

Service-oriented individual with 11 years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of Banking , Management, Mailing, Finance, Product Strategy and Customer Service with established processes and procedures.

Overview

14
14
years of professional experience

Work History

Postman

An-Post
Dublin
07.2023 - Current
  • Handling delivery service across designated locations
  • Sorting of daily mails and parcels as per location
  • Scanning of parcels and delivering as per addressed
  • Updation on reports and services
  • Customer interaction and rectification
  • Problem solving related to delivery service
  • Ontime delivery and clearance of stock.

Deputy Sales Manager

HDFC Bank
Bangalore
09.2016 - 02.2023
  • Responsible for identifying and researching the patterns of complex transactions to detect, prevent, mitigate and report suspicious activity related to money laundering
  • Involved in selling used cars, new cars and used car refinance to prospective customer
  • Handling of various software's such as Microsoft CRM, FINNONE & LOS
  • Sourcing loans through alternative internal channels and branches
  • Hiring suitable candidates with two level checks/ Interview
  • Sold Service in Aftermarket products
  • Track Sales, Formulate Goals, Find New ways to Increase Revenue
  • Taught managers and salesmen in sales techniques, proper paperwork organization
  • Set up best terms and rates for customer, and completing mandatory country, state, and bank documents
  • Directed and delivered auto finance loans to clients to facilitate sales and increase revenue service & management skills
  • And also Technical abreast with CRM, Finnone, Adobe Photoshop, Finacle, Corel video studio, Auto Cadd, Galileo, Microsoft office [Word, PowerPoint, Excel & Project concepts].

Relationship Officer

Ras Al- Khaimah Bank
Dubai
02.2015 - 02.2016
  • Establish and maintain strong professional relationship (B2B) internally and externally with clients
  • Acquiring new customers for organization and ensuring enhancement of relationship by cross selling products and services as per profile & requirement of customer
  • Targeting SME customers and explaining them both conventional business loan and Islamic finance as per customer preference
  • Preparing business module based on analyse, customer database and propose of customer to credit level and following up till loan purpose gets approved and disbursed
  • Achieve business targets assigned in terms of cross selling, enhancing and upgrading privilege customers
  • Promote Bank products by providing consistent, accurate and transparent information to customers
  • Ensure that Bank policies and guidelines are consistently & strictly followed
  • Responsible to work closely with sales managers and senior authorities to develop business strategy
  • Addressed client needs and built financial plans while striving to outperform and exceed prior profitability and revenues.

Assistant Manager (Marketing cum Operations)

Al Hind tours and travels
Wayanad
02.2014 - 09.2014
  • Strategic planning and documentation is done for identifying key requirements of firm
  • Preparing new business model and promotion methods for development of business
  • Analyzing marketing trends, tracking competitor's activities and providing valuable inputs for revenue enhancement and fine tuning sales & marketing strategies
  • Maintain high standard client relationship and tackling of customer complains throughout business
  • Maintained in-depth project plans including detailed Excel workbooks with continually updated task lists, contact lists, deadlines, and budgets
  • Established and built up successful partnership with vendors, hotels, event management companies
  • Created standard updating method for planning and managing successful projects, manage risks, cost and time.

Assistant Engineer

MOTHERSON AUTOMOTIVE TECHNOLOGY AND ENGINEERING CHENNAI PVT LTD
Chennai
07.2010 - 08.2012
  • Handling major projects especially for Nissan, Benz and ford
  • Developing customer service procedures, requirement gathering and standards for department
  • Designed projects to improve products already in automotive industry
  • Good knowledge on automotive spare parts & ancillaries
  • Finding out major errors by studying detailed AutoCAD designs
  • Meeting with other managers to discuss possible improvements to customer service
  • Tackling major issues of customers and contacting vendors for sale
  • Shift-schedule monitoring and trouble shooting in mould
  • Solved one of customer issue raised by Hyundai firm and made cost saving of 3 Lakh per annum
  • Was excellent solving customer issues
  • Maintained high quality and space saving by using six sigma methods
  • Liaised with clients and key stakeholders to negotiate mutually beneficial results and optimal outcomes.

Education

M.Sc. Engineering - Strategic Product Design Management

Coventry University UK (Tier 2 Business School)
05.2014

Bachelor - Business Administration

Anna Malai University
03.2012

Diploma of Higher Education - Tool & Die Making

NTTF
03.2011

Plus two - Bio - Mat

03.2007

10th Standard - English

03.2005

Skills

  • Sales leader known for ability to cultivate strong relationships with customers produce exemplary sales volumes and grow profitability
  • Had handled team of 125 members with 7 supervisors
  • Hands of experience in various sectors like Banking sector, Tourism sector, and Automobile sector with international exposure
  • Sound knowledge of products such as retail loans, Money Laundering, business loans, and credit cards
  • Proficient in acquiring new customers to meet product criteria and flag them on system
  • Solutions oriented approach with excellent relationship management skills Ability to manage relationships from executive level people at customer to technical contributors of organization
  • Profound analytical skills, strong communication skills, both verbal & written and exceptional customer
  • Postal Services Knowledge
  • Customer-Oriented
  • Stock Control
  • Records Management
  • Transactions Oversight
  • Operational Policies Knowledge
  • Safety Procedures
  • Multitasking
  • Relationship Building
  • Effective Communication
  • Analytical Thinking
  • Time management abilities
  • Problem-solving abilities
  • Schedule Management
  • Team building
  • Written Communication
  • Team Collaboration
  • Organizational Skills

Accomplishments

  • Awarded for being the Heroes To Legends under Udaan auto loans meet 2017-18 in HDFC bank
  • Top performer among the team in the month of Nov 2015 in Rak Bank
  • One month training on E commerce from Newtel Bangalore
  • Created promotional ideas and strategic implementation for Al Hind tours and travels
  • Attended District Rotaract Training Gurukul '08, leaders meet hosted by Rotaract Club
  • Vice president in Rotaract Club Cochin
  • Eligibility for participating in Quality Circle case study presentation NTTF Bangalore
  • Won prizes in State level and district level Youth festival under Government of Kerala
  • Participated in Biofest '05, an intellectual and interactive district level Bioscience festival by Life science
  • Participated in "Dance Dance" The talent show hosted by maximum video vision Participated in "Mathematics Olympiad" hosted by Mary Matha Arts & Science College

Personal Information

  • Passport Number: Z6103410
  • Nationality: Indian
  • Marital Status: Married
  • Visa Status: STAMP 1 G SPOUSAL

Languages

  • English
  • Tamil
  • Malayalam

Disclaimer

I consider myself familiar with all the above aspects which had mentioned above, and am confident on my ability to work in a team. Hereby declare that the information furnished above is true to the best of my knowledge.

Languages

English
First Language
English
Proficient (C2)
C2
Malayalam
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Affiliations

  • Building relationships, cultivating partnerships, retaining top accounts, government regulations and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

References

References available upon request.

Timeline

Postman

An-Post
07.2023 - Current

Deputy Sales Manager

HDFC Bank
09.2016 - 02.2023

Relationship Officer

Ras Al- Khaimah Bank
02.2015 - 02.2016

Assistant Manager (Marketing cum Operations)

Al Hind tours and travels
02.2014 - 09.2014

Assistant Engineer

MOTHERSON AUTOMOTIVE TECHNOLOGY AND ENGINEERING CHENNAI PVT LTD
07.2010 - 08.2012

M.Sc. Engineering - Strategic Product Design Management

Coventry University UK (Tier 2 Business School)

Bachelor - Business Administration

Anna Malai University

Diploma of Higher Education - Tool & Die Making

NTTF

Plus two - Bio - Mat

10th Standard - English

Similar Profiles

CREATE PROFILE
Jim Valiyaparambil Joy