Summary
Overview
Work history
Education
Skills
Timeline
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Jim Cooney

Birr,County Offaly

Summary

In my time as a Delivery Service Manager (DSM) I have shown that I am an accomplished professional with expertise in customer relations management and service delivery. I am proficient in complaint handling, service level agreement management, and delegation. In my time as a DSM I have become experienced in budgeting, forecasting, and compliance with GDPR and health and safety regulations. On a number of occasions I had to focus on implementing change and ensuring service quality to enhance customer satisfaction and organizational efficiency.

Driven individual with outstanding leadership and problem-solving skills. Exceptional at team management and customer service, consistently ensuring high standards and satisfaction. Ready to make significant impact in Community Employment Supervisor role.

Driven individual with outstanding leadership and problem-solving skills. Exceptional at team management and customer service, consistently ensuring high standards and satisfaction. Ready to make significant impact in Community Employment Supervisor role.

Overview

37
37
years of professional experience
2
2
years of post-secondary education

Work history

Delivery Services Manager

An Post
Roscrea, County Tipperary
10.2016 - 11.2025
  • Established clear lines of communication between management and staff, fostering a harmonious working environment.
  • Developed a comprehensive induction programme for new hires that increased their productivity levels from the onset.
  • Improved response times, resulting in higher client satisfaction rates.
  • Fostered strong relationships with clients through excellent customer service skills.
  • Reviewed operational policies periodically for improvements in efficiency and effectiveness.
  • Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
  • Managed customer complaints for improved business reputation.
  • Streamlined service operations by enhancing team collaboration and communication.
  • Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
  • Maintained a positive work environment through effective conflict resolution strategies among staff.
  • Delegated tasks effectively to maximise team potential and productivity.
  • Led team meetings to set performance goals and review progress regularly.
  • Coordinated staff development training to improve overall service delivery.
  • Spearheaded initiatives towards achieving company targets, leading to consistent growth year after year.
  • Maintained high standards of cleanliness and hygiene throughout the premises, ensuring customer comfort and satisfaction.
  • Oversaw workforce recruitment and development processes to guarantee service excellence.
  • Actioned feedback from service users, resulting in improved satisfaction levels.
  • Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
  • Led and inspired team of 18 to uphold brand standards and demonstrate professionalism.

Post Office Clerk

An Post
Birr, Co. Offaly
04.1993 - 10.2016
  • Managed stock levels of office supplies for uninterrupted operations.
  • Sold stamps and other postal products, contributing towards revenue generation.
  • Provided information about tariffs and postal regulations to help customers make informed decisions.
  • Resolved customer issues promptly enhancing overall customer experience.
  • Sorted mail for efficient distribution.
  • Helped customers fill out necessary forms correctly, preventing any future issues.
  • Served as an interface between public and post office achieving smooth operations.
  • Ensured smooth functioning of counter service through effective communication with colleagues.
  • Handled cash transactions to ensure accurate accounting at the end of shifts.
  • Processed cash deposits and withdrawals for customers.
  • Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
  • Improved customer service by handling queries and complaints in a professional manner.
  • Weight packages accurately for proper fee collection.
  • Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.

Stores manager

LD Intercon
Birr, Co. Offaly
10.1988 - 03.1993
  • Implemented modern warehousing techniques to improve space utilisation.
  • Conducted regular stock audits to reduce discrepancies in inventory records.
  • Improved inventory accuracy by implementing rigorous stock control methods.
  • Coordinated deliveries for improved efficiency and punctuality.
  • Stored items securely to minimise risk of loss and damage.
  • Counted and recorded stock precisely for reliable audits.
  • Monitored stock levels to reorder replenishments in good time.
  • Received, unpacked and sorted high-volume deliveries.
  • Reported delivery discrepancies for missing and damaged goods.
  • Reconciled stock counts for complete inventory records.
  • Prepared stock in pallets and containers for prompt despatch.
  • Transported stock safely and securely using forklift trucks.

Education

Intermediate Certificate. - 2nd Level Education.

Presentation Brothers College.
Birr, Coffaly.
11.1977 - 06.1979

Skills

  • Service quality assurance
  • Change implementation
  • Budgeting and forecasting
  • Interpersonal savvy
  • Team Leadership
  • Microsoft Office Suite
  • Budget management
  • Risk assessment and mitigation

Timeline

Delivery Services Manager

An Post
10.2016 - 11.2025

Post Office Clerk

An Post
04.1993 - 10.2016

Stores manager

LD Intercon
10.1988 - 03.1993

Intermediate Certificate. - 2nd Level Education.

Presentation Brothers College.
11.1977 - 06.1979

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Jim Cooney