Jill O'Brien
Cork,Ireland
Summary
Dedicated professional with a solid background in reliability and organizational skills, proficient in patient scheduling and record management. Exceptional problem-solving abilities and adaptability ensure efficient customer service and self-directed work. Committed to leveraging these competencies for career advancement and effective contribution to team objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Medical Administrator G.I Lab
Bon Secours Cork
Cork, Ireland
2021.08 - 2026.05
- Streamlined preparation and filing of medical paperwork, focusing on insurance forms and claims. Enhanced patient attendance through effective scheduling and reminder management. Supported the chief physiologist by retrieving essential medical records and supplies for patient care. Implemented customer service protocol derived from surveys, resulting in improved satisfaction ratings. Achieved increased patient referrals through outstanding customer service efforts. Handled financial transactions with precision while operating money handling equipment. Collaborated closely with the gastro chief physiologist through daily meetings to ensure an efficient delivery of service. Identified issues, analysed information and provided solutions to problems. Built and maintained courteous and effective working relationships. Responded to patient enquiries through phone and face to face interactions, delivering clear instructions on Gastrointestinal G.I test preparations and billing related queries.
Relief Medical Administrator
Bon Secours Cork
Cork
2017.07 - 2021.08
- Demonstrated flexibility by offering reliable last-minute coverage, and maintaining consistently high attendance. Provided administrative coverage across multiple departments or sites, ensuring smooth continuity of service during staff absences or peak workloads. Maintained an excellent attendance record and reliability, ensuring consistent support for ongoing operations. Developed and implemented policies and procedures to comply with healthcare regulations. Audited medical records regularly to maintain compliance with national healthcare standards. Served as a relief administrator during the COVID-19 pandemic, delivering essential administrative coverage across various hospital units and maintaining efficient operations under challenging and rapidly changing conditions.
Hospitality Worker
Across many sectors
Waterford
2004.07 - 2016.09
- Learnt a strong work ethic and reliability. Flexibility and willingness to learn. Developed the ability to quickly acquire and apply new skills. Proven expertise in both team management and self-directed work.
Education
Medical Administration -
WWETB/ICTC
Waterford, Ireland 2016.01 - 2016.01
Skills
- Reliability
- Patient scheduling
- Record management
- Problem-solving
- Organizational skills
- Customer service
- Adaptability
- Self-directed work
Certification
Certificate of Higher Education: Medical Administration
Affiliations
- Reading history books, Pilates, Ruby
Accomplishments
Achieved increased patient referrals through outstanding customer service e orts. Provided consistent administrative and patient support throughout the COVID-19 pandemic. Ensured continuity of administrative and patient support services during periods of high staff sickness absence, maintaining reliable service delivery across all departments.
References available upon request.
Book club, Pilates, Ruby, Learning History
Timeline
Medical Administrator G.I Lab
Bon Secours Cork
2021.08 - 2026.05
Relief Medical Administrator
Bon Secours Cork
2017.07 - 2021.08
Medical Administration -
WWETB/ICTC
2016.01 - 2016.01
Hospitality Worker
Across many sectors
2004.07 - 2016.09