Jill Macintosh-Walsh
Clonmel
Summary
Motivated and energetic office support professional with extensive experience in customer service, particularly at Clonmel Community Network, CLG. Proven ability to build strong client relationships while effectively coordinating support services and organizing impactful events that enhance community engagement for individuals with special needs. Demonstrates exceptional customer service and decision-making skills, aiming to leverage these strengths in a dynamic environment.
Overview
19
19
years of professional experience
Work History
Office Administrator
Clonmel Community Network CLG
Clonmel
06.2023 - 06.2024
- While participating in the CE scheme with the South Tipperary Autism Group:
- I managed office operations and administrative tasks.
- Coordinated support services for autism group members.
- Developed strong relationships with clients through excellent customer service skills. Organized events and meetings for the support group.
- Processed Garda vetting applications for new members.
- Managed petty cash transactions, maintained records and databases, and handled payments to suppliers.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Organized and maintained filing systems, including electronic databases and records.
Classroom Assistant
Little Treasures Playschool
New Inn
02.2020 - 05.2023
- Working directly with children aged 3-5
- I focused on meeting their daily needs, ensuring they were well cared for and engaged in various activities to stimulate their development and keep them active
- Maintained accurate records of children in my care.
Office Assistant
The Wilderness Youth Centre
Fethard Road, Clonmel
07.2019 - 02.2020
- I managed independent life skills training for the traveling and rehabilitation communities, focusing on cooking skills and CV preparation.
- Handled general correspondence and administrative tasks to support daily operations.
Childcare Assistant
St. Mary’s Montessori
Glenconnor Road, Clonmel
09.2017 - 03.2018
- Provided personalised support to a child with autism, assisting with social and emotional adjustment within the classroom
- Implemented tailored educational programs and advocated for optimal outcomes
Office Administrator
COS Clubs Afterschool Care
GAA Centre, Western Road, Clonmel
01.2017 - 06.2017
- Engaged children aged 5 to 13 in structured activities and sports
- Ensured safe transportation to and from school
- Supported homework completion and facilitated organised recreational activities
Office Administrator
Rehab Care
Knocklofty, Clonmel
09.2013 - 06.2016
- Started as a volunteer at Bridgewater House, I implemented weekly health and well-being initiatives, instructed service users in healthy food preparation and conducted fitness programme incorporating exercise to music
- I worked directly with individuals facing varying degrees of physical and intellectual disabilities, providing essential physical and emotional support while promoting their independence
- I also involved service users in decision-making processes to enhance their quality of life
Care worker
Tipperary Centre for Independent Living
Irishtown, Clonmel
01.2012 - 05.2012
- As a Care Worker at the Tipperary Centre for Independent Living, I provided personalized assistance to leaders requiring physical and emotional support
- This involved assisting them in daily activities, ensuring their comfort, and offering companionship and encouragement to enhance their well-being and independence
Childcare worker
St. Bernard Group Home
Fethard
06.2005 - 02.2010
- As a part-time and relief worker I worked collaboratively within a team to create a therapeutic and safe living environment for youths aged 12-18 with challenging behavior
- Played a pivotal role as a primary caregiver in a high-support unit specializing in youths with attachment disorders
- Focused on building meaningful relationships and addressing their physical, emotional, and spiritual needs throughout each day
Receptionist
Brian Mordaunt & Sons Motor
Clonmel
05.2006 - 08.2008
- As a permanent, full-timer worker I operated a busy switchboard and served as the initial point of contact for customers
- Handled all general correspondence and managed petty cash responsibilities
- Created invoices for the Parts & Services Department and screened emails for senior management
Child Care Worker
Community Children’s Centre
Naas
10.2005 - 01.2006
- Provided care and support to young people with varying degrees of intellectual and physical abilities, fostering their development in a nurturing and inclusive environment
Education
Office Administration Certificate -
North Island College
Port Alberni, B.C., Canada06.2001
First Aid Training Certificate -
11.2016
Pre and Post Natal Exercise Course -
09.2010
Exercise and The Older Adult Course -
09.2010
EQF Level 4 - Exercise, Health Studies and Personal Training
National Training Centre
Dublin 7, Ireland08.2010
Social Service Diploma - equivalent to a Social Care degree
Malaspina University College
Nanaimo, B.C., Canada06.2005
High School Diploma -
Alberni District Secondary School
Port Alberni, B.C., Canada06.1997
Skills
- Office management and supervision
- Effective communication skills
- Records maintenance and attention to detail
- Proficient in prioritising tasks
- Operational Planning
- Ethical Practice Awareness
- Calendar management
- Customer Call Support
- Special Needs Support
- Child Development and Engagement
Career Break
01/01/10, 01/01/12, Career break to raise children
Affiliations
- Hill walking with family and friends.
- Advocating for children with additional needs.
- Awarded "Keyworker" in a high support unit.
Timeline
Office Administrator
Clonmel Community Network CLG
06.2023 - 06.2024
Classroom Assistant
Little Treasures Playschool
02.2020 - 05.2023
Office Assistant
The Wilderness Youth Centre
07.2019 - 02.2020
Childcare Assistant
St. Mary’s Montessori
09.2017 - 03.2018
Office Administrator
COS Clubs Afterschool Care
01.2017 - 06.2017
Office Administrator
Rehab Care
09.2013 - 06.2016
Care worker
Tipperary Centre for Independent Living
01.2012 - 05.2012
Receptionist
Brian Mordaunt & Sons Motor
05.2006 - 08.2008
Child Care Worker
Community Children’s Centre
10.2005 - 01.2006
Childcare worker
St. Bernard Group Home
06.2005 - 02.2010
Office Administration Certificate -
North Island College
First Aid Training Certificate -
Pre and Post Natal Exercise Course -
Exercise and The Older Adult Course -
EQF Level 4 - Exercise, Health Studies and Personal Training
National Training Centre
Social Service Diploma - equivalent to a Social Care degree
Malaspina University College
High School Diploma -
Alberni District Secondary School
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