Jigna Pasari
Customer Service Associate
Dublin
Summary
Motivated, enthusiastic and eager to launch a successful career and contribute to the growth of a dynamic organization. Demonstrates excellent communication, problem-solving, and teamwork abilities. A quick learner with a passion for continuous growth and development. Committed to delivering high-quality work and exceeding expectations. Ready to apply my skills and contribute to the success of a forward-thinking company.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Representative
Accenture
01.2017 - 06.2018
- Provided friendly and efficient customer service to clients via phone, email, and in-person interactions
- Addressed customer inquiries, concerns, and complaints in a timely and professional manner
- Investigated and resolved billing discrepancies to ensure customer satisfaction
- Handled customer escalations and resolved issues to ensure customer satisfaction
- Collaborated with cross-functional teams to improve processes and enhance the overall customer experience
- Consistently met or exceeded performance targets for customer satisfaction, response time, and sales goals
Teacher (Home Tuition) - Freelance
Self
04.2019 - 12.2022
- Provided home tuition for 3+ years
- Motivated and inspired students to develop their full potential.
Education
MBA - Human Resources Management
Symbiosis Centre For Distance Learning
04.2001 - 2017.04
Bachelor of Arts -
Banwarilal Bhalotia College, Asansol
01.2011 - 2014.04
Higher Secondary - undefined
A G Church School, Sodepur (Asansol)
01.2010 - 2011.04
Skills
Customer Relationship Management
undefinedCertification
Certicate in Computer Application (Computer Fundamentals Windows, MS-DOS, MS-OFFICE (Word, Excel, Powerpoint), Internet & E-Mail)
Timeline
Teacher (Home Tuition) - Freelance
Self
04.2019 - 12.2022
Customer Service Representative
Accenture
01.2017 - 06.2018
Certicate in Computer Application (Computer Fundamentals Windows, MS-DOS, MS-OFFICE (Word, Excel, Powerpoint), Internet & E-Mail)
10-2015
Bachelor of Arts -
Banwarilal Bhalotia College, Asansol
01.2011 - 2014.04
Higher Secondary - undefined
A G Church School, Sodepur (Asansol)
01.2010 - 2011.04
MBA - Human Resources Management
Symbiosis Centre For Distance Learning
04.2001 - 2017.04
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