Jigna Pasari
Customer Service Associate
Dublin
Summary
Motivated, enthusiastic and eager to launch a successful career and contribute to the growth of a dynamic organization. Demonstrates excellent communication, problem-solving, and teamwork abilities. A quick learner with a passion for continuous growth and development. Committed to delivering high-quality work and exceeding expectations. Ready to apply my skills and contribute to the success of a forward-thinking company.
Overview
6
6
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service Representative
Accenture
01.2017 - 06.2018
- Provided friendly and efficient customer service to clients via phone, email, and in-person interactions
- Addressed customer inquiries, concerns, and complaints in a timely and professional manner
- Investigated and resolved billing discrepancies to ensure customer satisfaction
- Handled customer escalations and resolved issues to ensure customer satisfaction
- Collaborated with cross-functional teams to improve processes and enhance the overall customer experience
- Consistently met or exceeded performance targets for customer satisfaction, response time, and sales goals
Teacher (Home Tuition) - Freelance
Self
04.2019 - 12.2022
- Provided home tuition for 3+ years
- Motivated and inspired students to develop their full potential.
Education
MBA - Human Resources Management
Symbiosis Centre For Distance Learning
04.2001 - 04.2017
Bachelor of Arts -
Banwarilal Bhalotia College, Asansol
01.2011 - 04.2014
Higher Secondary - undefined
A G Church School, Sodepur (Asansol)
01.2010 - 04.2011
Skills
Customer Relationship Management
Ability to Multitask
Ability to Work under Pressure
Adaptability
Critical thinking
Fast Learner
Flexibility
Problem Solving
Team Player
Hardworking
Active Listener
Certification
Certicate in Computer Application (Computer Fundamentals Windows, MS-DOS, MS-OFFICE (Word, Excel, Powerpoint), Internet & E-Mail)
Timeline
Teacher (Home Tuition) - Freelance
Self
04.2019 - 12.2022
Customer Service Representative
Accenture
01.2017 - 06.2018
Certicate in Computer Application (Computer Fundamentals Windows, MS-DOS, MS-OFFICE (Word, Excel, Powerpoint), Internet & E-Mail)
10-2015
Bachelor of Arts -
Banwarilal Bhalotia College, Asansol
01.2011 - 04.2014
Higher Secondary - undefined
A G Church School, Sodepur (Asansol)
01.2010 - 04.2011
MBA - Human Resources Management
Symbiosis Centre For Distance Learning
04.2001 - 04.2017