JIAXU WU
DUBLIN
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
JOYOUS GARDEN
DUBLIN
09.2023 - 09.2024
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Shop Assistant
SPAR
DUBLIN
02.2021 - 04.2022
- Greeted customers and provided assistance with product selection.
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Operated the cash register to process customer purchases accurately and efficiently.
- Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
- Resolved customer complaints in a professional manner.
- Provided information about products and services to customers.
- Maintained accurate inventory levels through regular stock checks.
- Organized merchandise on display racks according to established guidelines.
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
- Handled incoming shipments and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
- Adhered to loss prevention policies and procedures while monitoring security cameras as needed.
- Answered phone inquiries regarding store hours, product availability, pricing.
- Maintained up-to-date knowledge of current sales promotions and advertisements.
- Assisted customers with loading their purchases into their vehicles when necessary.
- Received items and orders and checked items for quality and accuracy against documentation.
- Assisted with general repair and maintenance of tools and equipment.
Education
GED -
DUBLIN BUSINESS SCHOOL
DUBLIN206-2015
Skills
- Hand-Eye Coordination
- Safety Procedures
- Customer Assistance
- Continuous Improvement
- Team building
- Store Policies and Procedures
- Honest and Dependable
Languages
Chinese (Mandarin)
First Language
English
Intermediate (B1)
B1
Timeline
Restaurant Waiter
JOYOUS GARDEN
09.2023 - 09.2024
Shop Assistant
SPAR
02.2021 - 04.2022
GED -
DUBLIN BUSINESS SCHOOL