Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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JESTIN JAMES

JESTIN JAMES

Galway City

Summary

Expert in developing impactful training programs and leading process improvements, with a track record of success at Hyundai India and KIA India in enhancing employee development and performance evaluation. Recognized for exceptional sales capabilities at Maruti Suzuki, receiving multiple excellence awards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Training Manager

Hyundai India - NCS Autocorp
Thrissur
02.2023 - 03.2024
  • Compiled detailed reports summarizing results achieved through training initiatives which were presented to upper management on a regular basis.
  • Monitored feedback from trainees regarding course content and effectiveness in order to make necessary adjustments when needed.
  • Researched best practices used by competitors in order to stay ahead of the curve in terms of product knowledge and overall customer experience.

Dealership Trainer

KIA India - DKH Motors
Kerala
06.2022 - 02.2023
  • Identified opportunities for improvement in existing processes and procedures.
  • Assure quality of sales, Grooming and share Monthly reports to KIA India
  • Worked with cross-functional teams to achieve goals.

Team Leader

Maruti Suzuki NEXA
Thrissur
11.2017 - 06.2022
  • I started as a Sales Executive and was promoted to the Team Leader position within two years.
  • Resolved customer complaints promptly and efficiently.
  • Coached sales team members on best practices for customer interactions.
  • Identified new potential markets and developed plans for targeting them.
  • Collaborated with marketing teams to develop and implement promotional strategies and campaigns.

Technical Support Executive

Cogent E Services
New Delhi
01.2017 - 10.2017
  • Provided technical advice regarding the purchase of new products or services based on customer requirements.
  • Provided technical support to customers via phone, email and remote access tools.
  • Created detailed documentation of technical problems encountered by customers and solutions provided.

Information Technology Specialist

Sencoworld Geniussearch Pvt.Ltd
Bangalore
08.2014 - 12.2016
  • Liaised with vendors for procurement of IT hardware and software solutions.
  • Provided training and guidance to staff members on how to use various technologies effectively.
  • Conducted regular maintenance checks on computers, servers, routers, switches.
  • Resolved complex problems by troubleshooting hardware and software applications.

Education

Bachelor of Engineering - Computer Science

King College of Technology
Tamilnadu
01-2014

Skills

  • Employee training
  • Technical support
  • Performance evaluation
  • Training program design
  • Data analysis
  • Sales strategy development
  • Process improvement
  • Conflict resolution
  • Individual sales goals

Accomplishments

  • Best Employee (Cogent E services)
  • Best performer in sales executive for 2018 and 2019 at Maruti Suzuki
  • NEXA certified
  • Best team leader 2021 (Maruti Suzuki)
  • KIA certified Training Manager
  • KIA Award for Best Practice 2022
  • Hyundai certified Training Manager

Certification

  • NEXA certification
  • KIA Certification
  • Hyundai Certification
  • Certification in business analysis
  • Certification in Microsoft office Excel
  • Certification in Adobe Photoshop

References

References available upon request.

Timeline

Sales Training Manager

Hyundai India - NCS Autocorp
02.2023 - 03.2024

Dealership Trainer

KIA India - DKH Motors
06.2022 - 02.2023

Team Leader

Maruti Suzuki NEXA
11.2017 - 06.2022

Technical Support Executive

Cogent E Services
01.2017 - 10.2017

Information Technology Specialist

Sencoworld Geniussearch Pvt.Ltd
08.2014 - 12.2016

Bachelor of Engineering - Computer Science

King College of Technology

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