JESSICA ZEFI
Summary
Multilingual professional with extensive experience in hospitality customer service and insurance services across Greece, the United Kingdom, and Ireland. Holds a Bank of Greece professional knowledge certificate for insurance agents. Committed to further studies in international management to enhance expertise in global business practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Insomnia Coffee
Dublin
05.2026 - Current
- Deliver high-quality customer service in a fast-paced international environment.
- Prepare beverages and maintain operational standards.
- Handle transactions and support daily store operations.
Head Waitress
My Place Soho
London
03.2025 - 10.2025
- Coordinated front-of-house operations and customer service.
- Managed customer enquiries and resolved issues professionally.
- Acknowledged for consistent dependability in customer service roles.
Waitress
The C beach
Athens, Greece
05.2024 - 11.2024
- Delivered premium customer service in a luxury hospitality environment.
- Assisted with private events and high-volume service operations.
Insurance Agent
Ethniki Asfalistiki
Athens
10.2023 - 04.2024
• Assisted clients with insurance products and enquiries.
• Maintained customer records and documentation.
• Developed administrative and organizational skills.
Waitress
Casafistiki
Antiparos, Greece
06.2023 - 09.2023
- Provided front-of-house service in a busy seasonal venue.
- Worked effectively within a team during peak tourist periods.
Education
BA in International Relations (First Year Completed) -
New York College
Athens05-2024
High School Diploma -
7th Gymnasium And Lyceum of Athens
Athens06-2023
Oxford Programmes Summer School -
University of Surrey
Guilford , United Kingdom07-2019
Skills
- Customer Relationship Management
- Administrative Support
- Client Service
- Cross-Cultural Communication
- Teamwork & Leadership
- Problem Solving
- Time Management
- Microsoft Office
Certification
- Professional Knowledge Certificate for Insurance Agents ,Bank of Greece
December 2023
Successfully passed the professional qualification examinations for insurance distribution activities. - IELTS Academic, Overall Band Score 7.0 , Date 29/April/2023
- Michigan Proficiency ECPE
Languages
English
Proficient (C2)
C2
Greek
Native
Native
Albanian
Proficient (C2)
C2
German
Beginner
A1
French
Intermediate (B1)
B1
Timeline
Barista
Insomnia Coffee
05.2026 - Current
Head Waitress
My Place Soho
03.2025 - 10.2025
Waitress
The C beach
05.2024 - 11.2024
Insurance Agent
Ethniki Asfalistiki
10.2023 - 04.2024
Waitress
Casafistiki
06.2023 - 09.2023
BA in International Relations (First Year Completed) -
New York College
High School Diploma -
7th Gymnasium And Lyceum of Athens
Oxford Programmes Summer School -
University of Surrey