Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Hobbies and Interests
Academicreferences
Workreferences
Timeline
Generic
JESSICA TRACEY

JESSICA TRACEY

Sword

Summary

Dynamic and results-oriented professional with extensive experience in project management and client support, notably with Peter McVerry Trust. Excelled in fast-paced environments, demonstrating exceptional organizational skills and a commitment to confidentiality. Proven leadership qualities and expertise in data entry and counselling techniques, enhancing team efficiency and client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Project Worker

Peter McVerry Trust
Dublin
04.2023 - Current
  • Within this role as project worker with families experiencing homelessness, my main responsibly is the daily running of the family hub and consulting with clients
  • Administration is a key part of my role within the company which entails writing and filing confidential reports
  • Software used daily include Excel, word, Salesforce and Pass
  • Additional documentation is required to be filled and archived in the appropriate folders where confidentiality is paramount
  • As part of my role, I organize appointments on behalf of my clients via email and telephone
  • When working with clients, I maintain professional boundaries while ensuring support for my clients in housing applications, housing documentation, and any concerns or needs the client may have. All concerns are discussed in key working sessions, where the client can disclose this
  • Fast paste environment which requires a high level of resilience and quick thinking while working with other staff

Business Services Administration Assistant

Irish Exporters Association
12.2022 - 04.2023
  • In this role I worked in a two person setting and independently
  • My main role was to support clients in Visa applications, legalisation of documents, office administration
  • Consular processing was an important part of my role
  • In addition to this I was in charge of invoicing companies and issuing certificates in relation to the training course the company had completed
  • Such skills with organization was required to ensure that everything was up to date, documents and reports where completed in a timely manner

Retail Sales Assistant

Foxford Woolen Mills
Dublin
07.2019 - 01.2021
  • My main role was to provide a high level of customer service to potential customer's
  • I also had to drive sales by selling product's that where tailored to the customers desire
  • Skills gathered in this role include, working as part of a floor team, high level of communication, stock management and cross selling
  • Followed GDPR guidelines with customer information
  • The use of Excel was used in ordering stock

Till Assistant

Dunnes Stores
Dublin
01.2017 - 01.2018
  • This role was to ensure that all customers where happy with their purchases and experience within the shop
  • As a till assistant a high level of responsibility was required while meeting customer's needs, to ensure correct money was received and at the end of the shift all money was accounted for
  • Communication on the floor with other staff was a key requirement as this ensured the shift operated successfully

Education

HIGHER CERTIFICATE IN PERSPECTIVES ON FAMILY AND SOCIETY - MINOR AWARD LEVEL 9 LINKED TO ARTS IN CHILD, YOUTH & FAMILY STUDIES

IT Carlow
01.2021

BA (HONS) - PSYCHOLOGY

National College of Ireland
01.2021

LEVEL 5 NURSING STUDIES -

Whitehall college of further education
01.2018

Master of Arts - Counselling & Psychotherapy

Irish College of Humanities And Applied Sciences
Walton House, Lonsdale Road, Castletroy, Limerick

Skills

  • Timekeeping
  • Knowledge of psychological treatments
  • Counselling techniques
  • Clear Communication & Organization
  • Office Management
  • Problem-solving
  • Team leadership
  • Teamwork
  • Organization Skills
  • Social Awareness
  • Typing
  • Interpersonal Skills
  • Data Entry
  • Collection
  • Data Protection
  • Note taking
  • Statistics
  • Documentation
  • Problem Solving
  • Leadership qualities

Certification

  • Fire Safety First Aid Training
  • Children First Training Tulsa
  • Naloxone Administration Training
  • Induction to Covid-19
  • Face Coverings
  • Hand Hygiene
  • Effective Cleaning Practices
  • Vehicle Hygiene Demonstration
  • Working in Homeless Services and the Coronavirus
  • Safe use of PPE

Accomplishments

Student of the Class - Level 5 Nursing Studies - 2018

Hobbies and Interests

  • Outdoor Hiking
  • Music
  • Fitness
  • Martial Arts
  • Reading
  • Research, Mental Health Research
  • Gym Training

Academicreferences

Dr. David Mothersill, Programme Director at NCI, 01 449 8642, David.Mothersill@ncirl.ie

Workreferences

  • Ola Bamidele, Current Manager, Peter McVerry Trust, (087) 7017865, obamidele@pmvtrust.ie
  • Margaret Fitzgibbon, Manager, Foxford Woolen Mills, 0860608828, magfitzgibbon@yahoo.co.uk

Timeline

Project Worker

Peter McVerry Trust
04.2023 - Current

Business Services Administration Assistant

Irish Exporters Association
12.2022 - 04.2023

Retail Sales Assistant

Foxford Woolen Mills
07.2019 - 01.2021

Till Assistant

Dunnes Stores
01.2017 - 01.2018

HIGHER CERTIFICATE IN PERSPECTIVES ON FAMILY AND SOCIETY - MINOR AWARD LEVEL 9 LINKED TO ARTS IN CHILD, YOUTH & FAMILY STUDIES

IT Carlow

BA (HONS) - PSYCHOLOGY

National College of Ireland

LEVEL 5 NURSING STUDIES -

Whitehall college of further education

Master of Arts - Counselling & Psychotherapy

Irish College of Humanities And Applied Sciences

Similar Profiles

CREATE PROFILE
JESSICA TRACEY