Jessica Tighe
Blackhall Rocks
Summary
Detail-oriented professional with expertise in histopathological examination, cellular biology, and pathology, complemented by a strong foundation in laboratory safety management and quality assurance. Demonstrates proficiency in critical clinical decision-making, ethics and regulations compliance, and database management to ensure accurate and reliable results. Adept at time management, conflict resolution, and fostering intercultural competency to enhance team collaboration and customer relations. Committed to maintaining excellence in histopathological techniques while pursuing opportunities to contribute to advancements in the field.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Biomedical scientist
County Durham and Darlington NHS Foundation Trust
Durham
11.2022 - Current
- Developed new diagnostic procedures, improving speed and accuracy of tests.
- Shared expertise with junior colleagues, promoting professional development across team.
- Maintained up-to-date documentation of all laboratory procedures, ensuring transparency in processes.
- Liaised between pathologists and technicians for smooth workflow in the lab.
- Conducted rigorous laboratory tests for accurate patient diagnosis.
- Handled sensitive patient information with utmost confidentiality, adhering strictly to GDPR laws.
- Utilised Quality Management System to measure the accuracy and imprecision of laboratory investigations, taking prompt corrective action to ensure quality standards were met.
- Enhanced diagnostic accuracy by assisting in the preparation and staining of histology slides.
Customer service specialist
Zeelo
Remote/ London
10.2021 - 04.2023
- Ensured customer satisfaction by promptly addressing queries and concerns.
- Liaised between customers and internal teams to streamline communication process.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Provided product information, increasing customer knowledge.
- Worked as part of a team, improving communication skills within the workplace.
- Managed difficult situations for improved customer relations.
Counter Assistant/ Cleaner
East Shore Fisheries
Seaham
01.2017 - 01.2018
- Handling cash
- Telephone orders
- Cleaning of the machinery in the shop
- Working as part of a team to ensure that customers were served as quickly as possible
- Preparing food for the shop
- Making food to order for customers
- Cleaning the shop and maintaining a good image for the business
- Being available to come into work on short notice if needed
Counter Assistant/ Chef/ Cleaner
Fisherman's Square
Redcar
01.2014 - 01.2015
- Handling cash
- Taking telephone calls
- Placing stock orders
- Stock rotation
- General upkeep of the shop
- Ensuring all health and safety books were up to date
- Working as part of a team to ensure that the business worked effectively
- Ensuring that food prepared and sent to customers was of very high quality
- I also made sure that all preparation was done for the next day, I also ensured that the shop was clean and ready to start the next day smoothly for anyone on the early shift
Education
GCSE - English Literature, Engineering, Religious studies, Math, Core Science, Additional Science, History, English Language, Physical Education
St. Bede's Catholic Comprehensive
09.2011 - 07.2016
A-Level - Biology, History, Medical Science, Mathematical Studies
Durham Sixth Form Centre
Durham 09.2016 - 06.2018
Bachelor of Science - Applied Biomedical Science
Northumbria University
Newcastle 09.2018 - 06.2022
NVQ Level 3 - Certificate of Professional Competence for Transport Managers (Road Haulage)
Skills Education Group
UK 05.2024 - 05.2024
Skills
- Critical clinical decision-making
- Ethics and regulations compliance
- Knowledge of pathology
- Histopathological examination
- Laboratory safety management
- Decision-Making confidence
- Cellular biology understanding
- Time management proficiency
- Intercultural competency
- Histopathological techniques
- Database management
- Quality Assurance
- Conflict Resolution
- Customer relations
Affiliations
- Reading
- Playing the guitar
- Knitting and crochet
- Exercise
Certification
HCPC registered Biomedical scientist
References
References available upon request.
Timeline
NVQ Level 3 - Certificate of Professional Competence for Transport Managers (Road Haulage)
Skills Education Group
05.2024 - 05.2024
Biomedical scientist
County Durham and Darlington NHS Foundation Trust
11.2022 - Current
Customer service specialist
Zeelo
10.2021 - 04.2023
Bachelor of Science - Applied Biomedical Science
Northumbria University
09.2018 - 06.2022
Counter Assistant/ Cleaner
East Shore Fisheries
01.2017 - 01.2018
A-Level - Biology, History, Medical Science, Mathematical Studies
Durham Sixth Form Centre
09.2016 - 06.2018
Counter Assistant/ Chef/ Cleaner
Fisherman's Square
01.2014 - 01.2015
GCSE - English Literature, Engineering, Religious studies, Math, Core Science, Additional Science, History, English Language, Physical Education
St. Bede's Catholic Comprehensive
09.2011 - 07.2016
HCPC registered Biomedical scientist
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