Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Jessica o'shea

edware

Summary

Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Works with clients to determine requirements and provide excellent service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Apple Technical Support Advisor

Apple
remote
07.2022 - Current
  • Exceeded goals through effective prioritisation and consistent work ethic.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Employed knowledge of latest company updates to escalate or respond to incoming customer queries in line with best query-resolution practices.
  • Identified issues, analyzed information and provided solutions to problems.

Cashier

Phone Fix + Vapes
Carlow
11.2021 - Current


  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Regularly restocked, arranged and organised merchandise across front aisles to drive product sales.

Public Relations Officer

WIT Engineering Society
Waterford
01.2022 - 05.2022
  • Grew social media community by 56% and online engagement by 40% .
  • Planned, developed and implemented robust PR strategies to management brand reputation.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.

Market Research Telephone Interviewer

Behaviour And Attitudes
Dublin
06.2021 - 01.2022
  • Conducted remote interviews using technology including Eir Collaborate, CATI, Teams, and Excel .
  • Followed established guidelines and recommendations from supervisors to complete quality interviews.
  • Maintained confidentiality of customer information and company procedures.
  • Used Microsoft Word and other software tools to create documents and other communications.

Waitress

Lotus
Carlow Town
07.2020 - 06.2021
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Cashier

N-Tec
Tullow
06.2019 - 12.2020
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Performed accurate cash counts at store opening and closing.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Front Office Associate

Jade Dragon
Tullow
05.2020 - 06.2020


  • Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
  • Maintained clean reception area to promote positive, professional environment for clients.

Waitress

Grill House Restaurant
Tullow
01.2017 - 05.2020
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Shop Assistant

Vapestar
Tullow
01.2019 - 06.2019
  • Assisted in smooth running of shop floor processes by helping customers locate items and ensuring signage and pricing accuracy.
  • Maintained, organised and cleaned customer areas, efficiently completing daily recovery checklists.
  • Addressed customer issues immediately to guarantee swift resolution.
  • Checked incoming orders and organized new stock.

Education

Bachelor of Engineering - Mechanical

WIT
Waterford

Skills

Computer-assisted telephone interviewing (CATI) softwareundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Apple Technical Support Advisor

Apple
07.2022 - Current

Public Relations Officer

WIT Engineering Society
01.2022 - 05.2022

Cashier

Phone Fix + Vapes
11.2021 - Current

Market Research Telephone Interviewer

Behaviour And Attitudes
06.2021 - 01.2022

Waitress

Lotus
07.2020 - 06.2021

Front Office Associate

Jade Dragon
05.2020 - 06.2020

Cashier

N-Tec
06.2019 - 12.2020

Shop Assistant

Vapestar
01.2019 - 06.2019

Waitress

Grill House Restaurant
01.2017 - 05.2020

Bachelor of Engineering - Mechanical

WIT

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Jessica o'shea