Summary
Overview
Work history
Education
Skills
Interests/Hobbies
Projects
Timeline
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Jessica O'Callaghan

Cork,Ireland

Summary

I am a 3rd year Business Information Systems student,working towards a 1H1 degree. I am a valuable member of any team, with good communication and time management skills. I am a natural problem solver that performs well under pressure, showing determination and persistence to accomplish all tasks to the highest standard.

Overview

5
5
years of professional experience

Work history

Customer assistant

Tesco
Cork, County Cork
06.2023 - Current
  • Helped customers with a friendly, helpful approach, answering queries and navigating consumers to the products, making sure they had a smooth and positive shopping experience.
  • Restocked shelves, managed stock rotation, and kept the store clean and well-presented.
  • Used Tesco's systems to check stock, process deliveries, and keep prices and labels accurate.
  • Took part in the FoodCloud programme by preparing surplus food donations for local charities, ensuring everything was handled safely and on time.

Secretary

OCC Decorators
02.2021 - 04.2022
  • Assisted with updating company accounts and ensuring all financial data and job details were accurate and up to date.
  • Sorted,filed and organised both digitally and physically, maintaining efficient record-keeping systems.
  • Arranged documents in chronological order for easy access and tracking of projects, invoices, and communications.
  • Completed and submitted worker site access forms ensuring compliance with safety and site-entry requirements.
  • Communicated with site workers, suppliers, and clients in a clear and professional manner.

Education

Bachelor of Business(Hons) in Information Systems -

Munster Technolgical University
2023/2023 -

Skills

  • Microsoft Office: Word, Excel, PowerPoint, Project
  • Advanced Excel: Pivot Tables, VLOOKUP, Dashboards
  • Programming: Python
  • Systems Analysis & Design: Visual Paradigm
  • Web Development: HTML, CSS, JavaScript
  • Data Communications: Cisco Packet Tracer
  • Mathematical Tools: Minitab
  • Data Analysis: Google Analytics
  • Customer service – assisting and communicating with customers effectively
  • Document organisation and file management
  • Handling phone calls and customer queries
    Organising schedules and maintaining accurate records

Interests/Hobbies


  • Running, golfing, and swimming to maintain fitness and wellbeing
  • Dog walking and outdoor activities
  • Attending concerts and live events



Achievements 


  • Manual Handling Cert
  • Bronze Gaisce Award
  • Certified First Aid
  • Gold Medalist in Life saving.


Projects

Project 1:

Digital Innovation & The Web:

Designed and launched an interactive website to improve customer experience and engagement, featuring a clear navigation system, image showcases and a working “Order Now” function to support online ordering.


Result: 78%


Project 2:

Info Systems for Business:

  • Performed financial and market analysis using Excel (PivotTables, formulas, and dashboards).
  • Developed interactive dashboards to track performance by region and fiscal quarter, enabling clear insights for decision-making.


Result: 72%


Project 3:

Business Process Design:

Python Application: Built a job eligibility program using user input handling, while loops, and if/else conditional statements.


Result: 98%





Timeline

Customer assistant

Tesco
06.2023 - Current

Secretary

OCC Decorators
02.2021 - 04.2022

Bachelor of Business(Hons) in Information Systems -

Munster Technolgical University
2023/2023 -

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