Jessica O'Callaghan

Cork,Ireland

Summary

I am a 3rd year Business Information Systems student,working towards a 1H1 degree. I am a valuable member of any team, with good communication and time management skills. I am a natural problem solver that performs well under pressure, showing determination and persistence to accomplish all tasks to the highest standard.

Overview

years of professional experience

Work history

Customer assistant

Tesco

Cork, County Cork

06.2023 - Current

Helped customers with a friendly, helpful approach, answering queries and navigating consumers to the products, making sure they had a smooth and positive shopping experience.
Restocked shelves, managed stock rotation, and kept the store clean and well-presented.
Used Tesco's systems to check stock, process deliveries, and keep prices and labels accurate.
Took part in the FoodCloud programme by preparing surplus food donations for local charities, ensuring everything was handled safely and on time.

Secretary

OCC Decorators

02.2021 - 04.2022

Assisted with updating company accounts and ensuring all financial data and job details were accurate and up to date.
Sorted,filed and organised both digitally and physically, maintaining efficient record-keeping systems.
Arranged documents in chronological order for easy access and tracking of projects, invoices, and communications.
Completed and submitted worker site access forms ensuring compliance with safety and site-entry requirements.
Communicated with site workers, suppliers, and clients in a clear and professional manner.

Education

Bachelor of Business(Hons) in Information Systems -

Munster Technolgical University

2023/2023 -

Skills

Microsoft Office: Word, Excel, PowerPoint, Project
Advanced Excel: Pivot Tables, VLOOKUP, Dashboards
Programming: Python
Systems Analysis & Design: Visual Paradigm
Web Development: HTML, CSS, JavaScript
Data Communications: Cisco Packet Tracer

Mathematical Tools: Minitab
Data Analysis: Google Analytics
Customer service – assisting and communicating with customers effectively
Document organisation and file management
Handling phone calls and customer queries
Organising schedules and maintaining accurate records

Interests/Hobbies

Running, golfing, and swimming to maintain fitness and wellbeing
Dog walking and outdoor activities
Attending concerts and live events

Achievements

Manual Handling Cert
Bronze Gaisce Award
Certified First Aid
Gold Medalist in Life saving.

Projects

Project 1:

Digital Innovation & The Web:

Designed and launched an interactive website to improve customer experience and engagement, featuring a clear navigation system, image showcases and a working “Order Now” function to support online ordering.

Result: 78%

Project 2:

Info Systems for Business:

Performed financial and market analysis using Excel (PivotTables, formulas, and dashboards).
Developed interactive dashboards to track performance by region and fiscal quarter, enabling clear insights for decision-making.

Result: 72%

Project 3:

Business Process Design:

Python Application: Built a job eligibility program using user input handling, while loops, and if/else conditional statements.

Result: 98%

Timeline