Jessica Nevin
Dublin
Summary
● Proven to adapt to new physical and digital working environments/processes quickly;
● Organizational skills- ability to manage my time well and prioritize tasks effectively;
● Productive and strategic- always strive to be proactive and execute tasks with purpose;
● Strong written and verbal communication skills which I believe is key in a sales role;
● Extremely resilient and persistent which helps me stay driven to be successful.
Overview
6
6
years of professional experience
Work History
Property Administrator
Dillon Marshall Property Consultants
Dublin
06.2023 - Current
- Maintained accurate records of all rental payments and deposits.
- Gather and thoroughly review all relevant documentation from clients.
- Guide and support clients through the process of applying for a property.
- Ensure all relevant documents are on file and in order.
- Update Excel spreadsheets and CRM systems with client information.
- Calculate and request payments from clients.
- Assist clients in finding a property that suits their needs, e.g. Location, etc.
Mortgage Administrator
Finance Solutions, part of Howden Group
Dublin
04.2022 - 05.2023
- Collaborated with underwriting department to obtain necessary paperwork needed for loan approval.
- Provided training to new staff members on loan processing procedures and systems.
- Maintained accurate records of all completed mortgage applications according to established regulations.
- Ensured that all required forms were properly completed before submission to lender or investor.
- Developed relationships with real estate agents, lenders, attorneys, appraisers, and other stakeholders in the mortgage process.
Compliance Sales Agent
Viking Cloud (previously Sysnet Global Solutions)
Dublin
02.2019 - 03.2022
- Managing a high volume of calls daily (50+).
- Review colleagues' calls & provide feedback to improve their pitch.
- Train new members of staff on our processes.
- Upsell to existing customers daily (occasionally to new customers when required).
- Proactively reach out to customers ahead of renewal.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all sales activities in the company's CRM system.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
Education
Professional Diploma - Digital Marketing
University College Dublin
Dublin, Ireland 04-2023
Leaving Certificate -
Lucan Community College
Dublin, Ireland06-2018
Skills
- Property management
- Document management
- Client relationship management
- Payment processing
- Data entry
- Record keeping
- Sales
Timeline
Property Administrator
Dillon Marshall Property Consultants
06.2023 - Current
Mortgage Administrator
Finance Solutions, part of Howden Group
04.2022 - 05.2023
Compliance Sales Agent
Viking Cloud (previously Sysnet Global Solutions)
02.2019 - 03.2022
Professional Diploma - Digital Marketing
University College Dublin
Leaving Certificate -
Lucan Community College
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